when a "deal" is listed on your site there is no time frame - I understand you are trying to create urgency, but sometimes I need to check my wardrobe or my checkbook before purchasing And "new" to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been shopping at UP for many years. The clothes fit me perfectly and there are so many that are exactly what I want. I’ve never had an error in my orders and they arrive faster than they us... See more
Company replied
When the catalog arrives , time stands still. You will find stylish tops, tunics, dresses, formal wear , trousers and unique fabrics . You can tell there are creative designers and experienced seam... See more
Company replied
Quality plus-size women's clothing, good discounts, fair shipping charge (unlike OneStopPlus), very fast delivery. I returned an item recently and it was easy to print a label and drop off at UPS sto... See more
Company replied
Company details
About Ulla Popken
Written by the company
Ulla Popken – From Plus Size to True Size Fashion
Since opening our first stores in 1987, we’ve grown into a powerhouse across 16+ countries, offering an extensive range from casual looks and luxurious collections to country chic, sportswear, stunning lingerie, and special occasion outfits.
Our focus isn’t on the size, but on quality—flawless cuts and first-rate craftsmanship that make every piece beautiful. After nearly 40 years, we’ve learned one thing: women aren’t searching for a “plus size” garment; they’re looking for a gorgeous piece to wear.
Inspired by the Mindset of Modern Women
Today, conversations about body measurements and clothing sizes no longer hold women back. Our philosophy is simple: your body belongs to you alone — it’s not a canvas for anyone else’s opinions.
For this reason, we’ve left the term “Plus Size Fashion” behind. It implies a separation from “regular sizes” — an outdated mindset we do not believe in.
Instead, we’re proud to introduce a new concept that erases any difference and now defines Ulla Popken and our collections from size 12 onwards:
TRUE SIZE FASHION
Contact info
722 Dulaney Valley Road Suite 263, 21204, Towson , United States
- 1-800-245-8552
- service@mail.ullapopken.com
- ullapopken.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ulla Popken
We're so happy to hear that you're pleased with both the promptness of our delivery and the quality of the items you received. Thank you for your positive feedback! Mary
Buyer beware!
To begin, the sizing was way off. I ordered my usual size and it is way too small. There was no receipt enclosed, no return instructions, no way to contact the seller. I sm extremely disappointed and will share my thoughts on Facebook.
23 August 2026
Reply from Ulla Popken
We sincerely apologize for the issues you've experienced with the sizing and the missing return information. We understand your frustration and are very sorry for the inconvenience this has caused. We will have someone from customer service reach out to you.
Leigh
Reply from Ulla Popken
We are so pleased to hear that you are happy with the quality of the material. Thank you for your wonderful feedback! Mary
Cotton dresses …
Very pleased with quality of the dresses I ordered. Both dresses are sized accurately
29 August 2026
Reply from Ulla Popken
We're so pleased to hear that you are happy with the quality of the dresses you ordered and that they were sized accurately! Thank you for your wonderful feedback. Mary
Web site discount inaccurate.
My order was fine. The problem was with the website. It promised a discount when using the code given. The discounted price is more than shown when selecting an item.
Over promised and under delivered.
27 August 2026
Reply from Ulla Popken
We appreciate you bringing the website discount issue to our attention. We are actively investigating this discrepancy to ensure our promotions are accurately reflected. We will have someone from customer service reach out to you. Leigh
Style, Ulla Popkin is cutting edge for professional women as well as moms that want to look admirable.
When the catalog arrives , time stands still. You will find stylish tops, tunics, dresses, formal wear , trousers and unique fabrics . You can tell there are creative designers and experienced seamstresses . Ulla Popkin is a class act. I am always surprised when my order arrives in a flash.
Kathy Hetrick Phoenix, Az
25 August 2026
Reply from Ulla Popken
We are so happy to hear your positive feedback! Thank you. Mary
The dress is great
The dress is great. I was surprised at how fast it got here from Germany.
26 August 2026
Reply from Ulla Popken
We're so happy to hear that you love the dress and that it arrived so quickly! We appreciate your kind words. Mary
Quality and sizing feel misrepresented
Quality and sizing feel misrepresented. One sweatshirt was HUGE and the other was like a long sleeve T-shirt. Retuning is a pain.
19 August 2026
Reply from Ulla Popken
We appreciate your feedback regarding the sizing discrepancy and the return process. We are actively reviewing our product descriptions to improve accuracy. We will have someone from customer service reach out to you. Leigh
I probably have 10 pieces from Ulla
I probably have 10 pieces from Ulla. They are well made, beautiful and long lasting! Love the linen!!
26 August 2026
Reply from Ulla Popken
We are so happy to hear you love our well-made, beautiful, and long-lasting linen pieces! Thank you for your wonderful feedback. Mary
Ulla Popken has been my favorite for 10…
Ulla Popken has been my favorite for 10 years. Quality is superb, customer service excellent, and shipping is very speedy! Try Ulla, you’ll love her clothes!
18 August 2026
Reply from Ulla Popken
We are so happy to hear that you've been a loyal customer for 10 years and continue to love the quality and speedy shipping! We truly appreciate your kind words. Mary
Return Fee Cancellation Denied
I purchased an item but returned it. I repurchased the item and requested cancellation of the 7.95 return fee on the basis that this transaction was an exchange.
My request was denied. This is an unfair charge against me and this will be my final purchase.
25 August 2026
Reply from Ulla Popken
We’re sorry to hear this. A customer service representative will be reaching out soon. Mary
This Brad that I ordered are much like…
This bra that I ordered are much like the other pull over bra. The bottom elastic is too wide. The is no separation or support.
I am very disappointed.
22 August 2026
Reply from Ulla Popken
We’re sorry to hear the bra did not provide the support and comfort you expected. We understand how disappointing that can be. A customer service representative will be reaching out soon to assist you. Mary
All over great experience
The website is very easy to use. Shipping is inexpensive. The products are very nice. Returns are simple and your money is refunded fairly quickly.
7 August 2026
Reply from Ulla Popken
We are so glad to hear that you find our website easy to navigate and our shipping affordable. It's wonderful that you appreciate our products and find the return process simple and efficient. Mary
My order arrived on time as expected
My order arrived on time as expected. I was updated each point of the shipping and delivery process. My coat was as lovely as advertised. The quality is as good as advertised.
23 August 2026
Reply from Ulla Popken
We're so glad to hear your order arrived on time and that you were kept updated throughout the shipping process. It's wonderful that your coat was as lovely and high-quality as advertised! Mary
Thank you for the very fast delivery
Thank you for the very fast delivery . Love the sweater I got.
24 August 2026
Reply from Ulla Popken
We're so glad to hear you're happy with your sweater and that it arrived quickly! We appreciate you sharing your positive experience. Mary
Clothing was packaged nicely
Clothing was packaged nicely. Cloth is good quality. Look forward to enjoying my new dress for a long time. This brand suits my quirky personality.
24 August 2026
Reply from Ulla Popken
We are so happy to hear that you love the quality of our clothing and that your new dress suits your unique personality! We hope you enjoy it for a long time. Mary
I like the dresses that I bought
I like the dresses that I bought. I did have to return the first dress because it was to large. I ordered the same dress a size smaller and it fits great. The fabric is great.
13 August 2026
Reply from Ulla Popken
We’re so glad the smaller size worked out and that you’re happy with the fit and fabric. Thank you for sharing your experience with us! Mary
Love the top
Love the top! The colors are elegant and eye catching. Sure is easy to vacate, and size charts quite accurate. And the delivery was quick and courteous. Thank you!
17 August 2026
Reply from Ulla Popken
We are so happy to hear you love the top and find its colors elegant and eye-catching! We're also glad the sizing was accurate and that your delivery was quick and courteous. Mary
Dress as described
Dress as described. No lies or AI. Shipped when promised. Good material. Where have you been all my life!??!
23 August 2026
Reply from Ulla Popken
We are so delighted to know that the dress met your expectations and arrived promptly! We appreciate your wonderful feedback. Mary
Very disappointing customer service!
For some reason, my order did not go through. I wrote to customer service to find out what happened. They got my mail, promised to find out but never got back to me.
Very disappointing service.
16 August 2026
Reply from Ulla Popken
We’re sorry you did not receive the follow up you were expecting. We understand how frustrating that can be. A customer service representative will be reaching out soon. Mary
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.