The process itself is quite well designed, but I did have to go back and correct something after my initial submission. It wasn’t a major issue, but it did slow things down slightly because I had to r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had trouble getting my pictures accepted at first. It frustrated me that the pictures had to be perfect. I re-submitted another set of shots and failed again. I think better and clearer example... See more
Company replied
Overall the service worked very well and my ETA approval came quickly. The only difficulty was getting my passport photo accepted on the first try. Apart from that, the support team was polite, respon... See more
Company replied
The process was fairly easy; however, I didn’t realize I’d have to upload photos as well as passports. Also, the “processing fee” was a surprise. I had read about the application fee but never saw any... See more
Company replied
Company details
Written by the company
At UK Visa Portal, we exist for one purpose: to make entering the United Kingdom simpler, faster, and stress-free for travellers worldwide. We are a specialist team devoted exclusively to UK Electronic Travel Authorisations (ETAs) and wider UK immigration permissions. While others offer generic global services, we focus solely on the United Kingdom—mastering every detail of Britain’s evolving entry requirements so you don’t have to. Our secure, intuitive platform and expert guidance transform what is often a daunting process into a clear, confident experience. From your very first click to final approval, we ensure every application is accurate, complete, and submitted without unnecessary delays or confusion. Backed by in-depth knowledge of the British immigration system and supported by our multilingual customer care team, we help thousands of visitors, families, business travellers, and students each year secure their permission to travel with ease and certainty. At UK Visa Portal, we don’t just process applications—we remove the worry, so you can focus on what truly matters: your journey to the United Kingdom.
Contact info
London, United Kingdom
- contact@ukvisaportal.com
- ukvisaportal.com
3.3
Average
856 reviews
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Better experience than expected
I was honestly a bit unsure before starting, mainly because I’ve had complicated experiences elsewhere before. This time, however, the process was structured properly. Each stage had clear instructions, and I always knew what was happening next. It turned out to be much simpler than I had anticipated.
5 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Gavin,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
$228 instead of $48 - Rip-Off, use official App or Website!
Careful, rip-off! Applying for ETA through the app takes seconds (instant approval) for $24 per person. UK Visa Portal charges $140 or more per person extra for "4 hour fast approval" this is criminal!
Edit: UK Visa Portal requested more information, so here it comes: I started the process last night on their website for 2 travellers. We wanted to travel ca. 12 hours later. I selected passport type, traveller information, all passport information ( a lot of work!) - in the last step, I was asked, what processing time I needed: 24 hours, 4 hours or 1 hour. 4 hours would have cost a total of $227.98!!!
Instead, I went a head and downloaded the official government ETA app and paid a total of $48. The ETA was also approved the same second as submit was clicked. So, I got a service at 14.400 times the speed for a 79% lower price.
6 May 2026
Unprompted review
It was smooth and easy to apply Jherson…
It was smooth and easy to apply Jherson v was very helpful and responsive
5 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Madawi,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Highly efficient
Quick process, easy to navigate with prompts and direction and efficient!
6 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Melynda,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
The communication and feedback was both…
The communication and feedback was both swift and easy
6 May 2026
Unprompted review
Reply from UK Visa Portal
Hi craig,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Scam impersonation of UK Govt. Website
Definitely a scam website made to look like an official UK portal. Seems to be using a pay service out of Dubai. Highly doubt that anyone working there is even British. I paid $269 for a service that should have cost about $60 total.
5 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Michael,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Misleading and selling a product you…
Misleading and selling a product you don't need!
3 May 2026
Unprompted review
HIDDEN CHARGES
There was plenty of communication. It is misleading to say $30 each for the ETA for the UK. And then when you get to paying, it is suddenly about four times that price. For standard, which is 24 hours it’s even more expensive for one hour or four hours. Nowhere does it say in anything that is clearly visible that there are all of these added charges. I wish that I had been more attentive to that because I certainly wouldn’t have used this site.
5 May 2026
Unprompted review
They over charge for a service to fish…
They over charge for a service to fish for intel do not use
5 May 2026
Unprompted review
Fast and efficient
5 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Simon,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Customer Service Was Excellent
It was very fast. Jherson V. helped me very quickly. It was straightforward and easy.
4 May 2026
Unprompted review
Reply from UK Visa Portal
Hi MG,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
The lady that helped us was great
The lady that helped us was great, but the fact that we need an ETA for a transit on Londen LTN is absolutely ridiculous! Cost me €470!!!!
3 May 2026
Basically a quasi-scam site
Basically a quasi-scam site. They may actually get your ETA but they add on a "administration fee" that ends up making the cost of your ETA application about 10 times what it should cost. They make an effort to look like the official site. Avoid at all costs!
5 May 2026
Unprompted review
not the official website
This is not the official website. It is a high priced third party.
20 April 2026
Unprompted review
Quick and effective services.I really…
Quick and effective services.I really recommend it.
5 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Piotr,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
The website seemed trustworthy but But it's not an official site.
The website seemed trustworthy. To someone inexperienced and not maliciously vigilant, it looks like the official site. But it's not an official site. The fees charged are almost 6 times higher. The biggest problem is that the person has to send photos of official documents plus a personal photo to a "third-party" website, running the great risk that these documents will be used for other purposes. I started the transaction, paid, and then realized the mistake. I didn't send the rest of the requested documents. The situation is very strange. I feel cheated.
15 April 2026
Unprompted review
TOTAL SCAM
TOTAL SCAM! I fell for this to get my UK visa and paid an extortionate amount for my family without realising it was not a government website.
5 May 2026
Unprompted review
When I apply for ETA together with my…
When I apply for ETA together with my wife's one, I made a mistake to omit the photo and passport copy of my wife. Even if I am located outside of UK, Ms. Rubelyn immediately called me and guided me to attach the right photo and passport copy to my application or reply to her e-mail with such documents. I successfully submitted the application and got an approval for ETA within 30 minutes from my submission.
It was amazing experience and I never have experienced such kind and prompt governmental service before.
5 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Hee Woong,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
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