The process itself is quite well designed, but I did have to go back and correct something after my initial submission. It wasn’t a major issue, but it did slow things down slightly because I had to r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had trouble getting my pictures accepted at first. It frustrated me that the pictures had to be perfect. I re-submitted another set of shots and failed again. I think better and clearer example... See more
Company replied
Overall the service worked very well and my ETA approval came quickly. The only difficulty was getting my passport photo accepted on the first try. Apart from that, the support team was polite, respon... See more
Company replied
The process was fairly easy; however, I didn’t realize I’d have to upload photos as well as passports. Also, the “processing fee” was a surprise. I had read about the application fee but never saw any... See more
Company replied
Company details
Written by the company
At UK Visa Portal, we exist for one purpose: to make entering the United Kingdom simpler, faster, and stress-free for travellers worldwide. We are a specialist team devoted exclusively to UK Electronic Travel Authorisations (ETAs) and wider UK immigration permissions. While others offer generic global services, we focus solely on the United Kingdom—mastering every detail of Britain’s evolving entry requirements so you don’t have to. Our secure, intuitive platform and expert guidance transform what is often a daunting process into a clear, confident experience. From your very first click to final approval, we ensure every application is accurate, complete, and submitted without unnecessary delays or confusion. Backed by in-depth knowledge of the British immigration system and supported by our multilingual customer care team, we help thousands of visitors, families, business travellers, and students each year secure their permission to travel with ease and certainty. At UK Visa Portal, we don’t just process applications—we remove the worry, so you can focus on what truly matters: your journey to the United Kingdom.
Contact info
London, United Kingdom
- contact@ukvisaportal.com
- ukvisaportal.com
3.3
Average
856 reviews
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam alert
Scam alert: Misleading website charging far above the official ETA price
This site looks like an official UK government service, but it isn’t. I only realised after paying that the fee was 5 times higher than the real ETA price. The presentation is confusing, the pricing unclear, and the value does not match the amount charged. Check the official UK ETA website instead.
5 May 2026
Unprompted review
This is a total scam
This is a total scam - you can do this through the official Govt website for about a quarter of the price. Don't fall for this.
5 May 2026
Unprompted review
The whole process was quick and easy
The whole process was quick and easy. And I was surprised that there was a person on the other end following up and monitoring my progress. Hanna was very helpful
5 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Melissa,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
This site is a fraud
This site is a fraud, I have no idea how they obtained my information but as soon as I booked my tickets with my airline I received a very legit looking email about the UK visa. My family had warned me prior to booking our tickets that I'd need to apply so I figured it was an auto generated email from the airline (stupid of me I know).It wasnt until I filled everything out and paid the fee that I got a call from a so called UK number where they left a voicemail asking for more info. I found that to be extremely weird so I looked into it and found that many people have fallen for the same scam. I had to cancel my card and tried to dispute the charge but was turned away by my card provider citing my own incompetence for not double checking the site. Get your visa on the official UK site its 30 bucks, this place charges upwards of 100. Not sure why a site like this is even allowed to exist but dont make my mistake. Edit: this company has tried to flag and remove my review as being false as soon as I posted it. Still crazy to me a “business” like this can exist but just a warning they’ll do everything to try and get your real experience removed from this site.
3 May 2026
Unprompted review
The experience was very simple and…
The experience was very simple and Jovie was great and extremely helpful!
Thank you Jovie!
4 May 2026
Reply from UK Visa Portal
Hi Fadi,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Scam alert: Misleading website charging far above the official ETA price
This site looks like an official UK government service, but it isn’t. I only realised after paying that the fee was five times higher than the real ETA price. The presentation is confusing, the pricing unclear, and the service offers no added value compared with the official UK ETA website.
Unsurprisingly, their responses to my refund request have been evasive and unhelpful. This is clearly a fraudulent setup.
Ce site donne l’apparence d’un service officiel du gouvernement britannique, alors que ce n’est absolument pas le cas. Je n’ai réalisé qu’après paiement que les frais étaient cinq fois supérieurs au tarif réel de l’ETA. La présentation est trompeuse, les informations tarifaires manquent de clarté, et le service n’apporte aucune valeur ajoutée par rapport au site officiel du UK ETA.
Sans surprise, leurs réponses à ma demande de remboursement sont évasives et dilatoires. C’est clairement une pratique frauduleuse.
4 May 2026
Unprompted review
I am really VERY upset
I am really VERY upset! I thought that I was on a government site only to find out that I paid far too much money!!! I really feel ripped off!!!
28 March 2026
Unprompted review
Reply from UK Visa Portal
Hi Kerstin,
We're very sorry to hear about your experience, however we’ve been unable to locate an application associated with the name on Trustpilot.
To help us address your concerns as quickly and effectively as possible, could you please provide us with a few more details about your situation to our support team at contact@ukvisaportal.com
Once we have these details, we will review your case and work to resolve the issue promptly. Our goal is to ensure you have a smooth and satisfactory experience with our services.
Thank you for your time and for giving us the opportunity to make this right.
Warm regards,
UK Visa Portal Support Team
Reply from UK Visa Portal
Hi Giorgio,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Reply from UK Visa Portal
Hi DR,
We're very sorry to hear about your experience, however we’ve been unable to locate an application associated with the name on Trustpilot.
To help us address your concerns as quickly and effectively as possible, could you please provide us with a few more details about your situation to our support team at contact@ukvisaportal.com
Once we have these details, we will review your case and work to resolve the issue promptly. Our goal is to ensure you have a smooth and satisfactory experience with our services.
Thank you for your time and for giving us the opportunity to make this right.
Warm regards,
UK Visa Portal Support Team
Avoid at all Costs
Terrible, terrible experience. AVOID AT ALL COST. Overcharged for a simple UK ETA, and it is slower than the official UK app. Please the the UK app. Feel like I got ripped off!!
4 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Henry,
We're very sorry to hear about your experience, however we’ve been unable to locate an application associated with the name on Trustpilot.
To help us address your concerns as quickly and effectively as possible, could you please provide us with a few more details about your situation to our support team at contact@ukvisaportal.com
Once we have these details, we will review your case and work to resolve the issue promptly. Our goal is to ensure you have a smooth and satisfactory experience with our services.
Thank you for your time and for giving us the opportunity to make this right.
Warm regards,
UK Visa Portal Support Team
Their step-at-a-time instructions…
Their step-at-a-time instructions transformed a baffling form into an extremely straightforward form. Spared me a lot of headache.
1 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Del,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
This company misrepresents themselves…
This company misrepresents themselves as the official government website for obtaining the visa. Nowhere do they state they are a third party site. Further, they overcharge for what you can get significantly cheaper from the government site. They are a scam, avoid them!
3 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Thomas,
We're very sorry to hear about your experience, however we’ve been unable to locate an application associated with the name on Trustpilot.
To help us address your concerns as quickly and effectively as possible, could you please provide us with a few more details about your situation to our support team at contact@ukvisaportal.com
Once we have these details, we will review your case and work to resolve the issue promptly. Our goal is to ensure you have a smooth and satisfactory experience with our services.
Thank you for your time and for giving us the opportunity to make this right.
Warm regards,
UK Visa Portal Support Team
It was simple to upload photos
It was simple to upload photos. Their was some delays in mails.
30 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Julie,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
This site is a complete rip off
This site is a complete rip off. Don't use it! They charge you $119 to obtain what you can get through the UK Gov for $27 with the same amount of time. Their customer service is terrible and often their emails go to SPAM. Then they fight you at every step of the way. Companies like this who screw their customers should not be allowed in the market.
28 April 2026
Unprompted review
Reply from UK Visa Portal
Hi DH,
We're very sorry to hear about your experience, however we’ve been unable to locate an application associated with the name on Trustpilot.
To help us address your concerns as quickly and effectively as possible, could you please provide us with a few more details about your situation to our support team at contact@ukvisaportal.com
Once we have these details, we will review your case and work to resolve the issue promptly. Our goal is to ensure you have a smooth and satisfactory experience with our services.
Thank you for your time and for giving us the opportunity to make this right.
Warm regards,
UK Visa Portal Support Team
This service helped me avoid confusion…
This service helped me avoid confusion during my UK ETA application. The team explained everything clearly and ensured my submission was complete.
4 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Weronika,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Effortless process overall
Everything went easy from start to finish. No confusion, no delays, no unnecessary steps.
11 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Maya,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
Very professional guidance throughout
From the very first interaction, everything felt organised and professional. What I appreciated the most was how clearly each step was explained before moving forward. I never felt lost at any point, even when dealing with documentation I wasn’t familiar with. Overall, it felt like the entire process was handled with care and attention to detail.
20 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Alex,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
THIS IS A SCAM
THIS IS A SCAM. THIS IS A TOTAL SCAM. THIS IS A FAKE WEBSITE AND FAKE SERVICE THAT WILL NOT PROVIDE YOU A VISA AND WILL CHARGE 4x THE AMOUNT OF THE ACTUAL VISA. THE ONLY WAY TO GET THE VISA IS THROUGH THE UK.GOV SITE. I PAID $130 AND NEVER GOT THE VISA AT ALL. THEY ALSO WILL ASK FOR PERSONAL I FORMATION AND PICTURES. THIS IS A SCAM AND THEY ARE LIARS. THE CUSTOMER SERVICE IS A BUNCH OF LIARS AND SCAMMERS. DO NOT USE!
16 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Jannah,
We're very sorry to hear about your experience, however we’ve been unable to locate an application associated with the name on Trustpilot.
To help us address your concerns as quickly and effectively as possible, could you please provide us with a few more details about your situation to our support team at contact@ukvisaportal.com
Once we have these details, we will review your case and work to resolve the issue promptly. Our goal is to ensure you have a smooth and satisfactory experience with our services.
Thank you for your time and for giving us the opportunity to make this right.
Warm regards,
UK Visa Portal Support Team
Faster than I expected
Didn’t think it would be this quick. Applied, uploaded documents, and got confirmation way earlier than expected. No back and forth, just worked.
19 April 2026
Unprompted review
Reply from UK Visa Portal
Hi Sara,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
I received my visa within 30 minutes
I received my visa within 30 minutes. So quick and smooth process. I truly loved the experience.
1 May 2026
Unprompted review
Reply from UK Visa Portal
Hi Juan,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.
Thanks again for your kind words and for choosing UK Visa Portal!
Warm regards,
UK Visa Portal Support Team
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