Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... See more
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Review summary
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What people talk about most
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Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store... See more
Company replied
UK storage are a very approachable company who offer professional advice, making the finding of suitable storage stress free. Tommy Gale is a gem. No sales gimmick talk. Just honest and up front with... See more
Company replied
Absolutely fantastic!! I currently have 2 units with them and can’t fault anything. Their app is brilliant and so is their customer support. Liam in customer service was a pleasure to deal with!! I re... See more
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
East Quay 3, TA6 4DB, Bridgwater, United Kingdom
- ukstoragecompany.co.uk
4.4
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great experience
From start to finish the process of getting the storage unit was brilliant. Very smooth and stress free & always had someone at the end of the phone if I needed to ask something as was new to this. I spoke with Liam and he was very helpful throughout.
24 January 2026
Unprompted review
Reply from UK Storage Company
Dear Tasha,
We are delighted that you've received a positive experience throughout your self-storage journey.
We will pass on your lovely comments to Liam.
Thank you for using UK Storage Company and for giving us a five-star rating.
If you require anything further, please do not hesitate to contact our Customer Support team.
Kindest regards,
UK Storage Company
Great Customer Service
Great company! You wouldn’t expect much from a tirage company. But I must say, they are so easy to get hold of and their customer service is amazing! Super clean storage, easy and secure access. Very happy with everything!
24 January 2026
Unprompted review
Reply from UK Storage Company
Dear Chloe,
Thank you very much for your five‑star review of UK Storage Company Redruth site.
We’re delighted to hear that you found our customer support team helpful and that our self‑storage facility met your expectations in terms of quality and standards. Your feedback is greatly appreciated and will be shared with the team.
Thank you again for choosing UK Storage Company.
Kindest regards,
UK Storage Company
Amazing service from my initial enquiry…
Amazing service from my initial enquiry with Tommy Gale, he was so helpful, we viewed several units to ensure we had the right size for us.
Excellent App which allows you to manage your account and access to your unit
Thanks Tommy for such amazing service!
2 December 2025
Unprompted review
Reply from UK Storage Company
Dear Clare,
Thank you so much for your kind feedback!
We’re delighted to hear that Tommy provided such helpful support from your initial enquiry and took the time to ensure you found the right unit size for your needs.
It’s great to know you’re also enjoying the convenience of our app for managing your account and accessing your unit. I’ll be sure to pass your kind words on to Tommy – he’ll really appreciate them.
Thanks again for choosing us, and please don’t hesitate to get in touch if we can help with anything in the future.
Kind regards,
UK Storage Company
Ideal storage solution
Gave me a professional service and very happy with my unit allocated
12 January 2026
Unprompted review
Reply from UK Storage Company
Dear Charles,
Thank you for rating UK Storage Company in Telford, five-stars. And delighted that you found our service professional and are pleased with the unit you have been allocated.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for choosing UK Storage Company.
Kindest regards,
UK Storage Company
Kind and nice to talk to
They are easy to contact, Which mean they sort out problems smoothly and quickly, that's why I kept use their service in these few years. I like it~
21 January 2026
Unprompted review
Reply from UK Storage Company
Dear Natalie,
Thank you for rating UK Storage Company five-stars!
We are delighted that you have found using UK Storage Company easy and seamless.
If there is anything further we can do for you, please do not hesitate to contact our Customer Support team.
Kindest regards,
UK Storage Company
personal and friendly service with Liam
My firsts experience of storage. Liam made it very easy to follow.
12 January 2026
Unprompted review
Reply from UK Storage Company
Dear Joan,
We really appreciate your five-star review.
We are delighted that Liam was able to walk you through our self storage process, making it a seamless experience as this is your first time using a storage company.
We will pass on your kind words to Liam.
If we can help you with anything further, please do not hesitate to contact our customer support team.
Kindest regards,
UK Storage Company
Great Service throughout the booking process.
I was dealt with by a lady called Sammy who could not have been more courteous and professional. The whole process for organising the storage was made simple and efficient. A great ambassador for a company I would happily use again and recommend to friends.
23 January 2026
Unprompted review
Reply from UK Storage Company
Hi Graham,
Thank you so much for taking the time to leave such a fantastic 5‑star review.
We’re delighted to hear how helpful and professional Sammy was and that she made the whole storage process simple and efficient for you. She really is a great ambassador for our team, and your kind words will mean a lot to her.
We truly appreciate your recommendation and would be more than happy to welcome you back again should you ever need storage in the future.
Kindest regards,
UK Storage Company
Excellent Customer Service!
I had a very pleasant experience with UK storage, during a very unsettling time for me and nervous as this is my first time having to use a facility like this Liam Reed made the whole experience a lot less daunting and stressful, he was very informative, very helpful and reassuring when I needed it.
6 January 2026
Unprompted review
Reply from UK Storage Company
Dear Amy,
Thank you so much for your five-star review.
We are so pleased that Liam was able to help you through the process, making it a much easier journey for you than you had anticipated. We will pass on your comments to Liam and the wider team.
If you require anything further, please do not hesitate to contact our Customer Support team.
Kindest regards,
UK Storage Company
Great and easy storage
Liam was great and got me the best deal and matched the competition down the road. Got me a ground floor unit which I needed and was overall very helpful. 100% recommend.
30 December 2025
Unprompted review
Reply from UK Storage Company
Dear Elliot,
Thank you for your five-star review.
We will pass on your comments to Liam, who will be delighted that he was able to assist you move in to a ground floor unit at our Wigan site.
If you require anything further, please do not hesitate to contact our Customer Support team.
Kind regards,
UK Storage Company
It was very simple to deal with UK…
It was very simple to deal with UK storage. And liam was very helpfull. Listed to what i wanted and gave me precise info no hard cell all info very clear. Happy to be useing this firm again.
19 January 2026
Unprompted review
Reply from UK Storage Company
Dear Chris,
Thank you for your five star review.
We are delighted that Liam, was able to assist with your requirements.
If you require anything further, please do not hesitate to contact our Customer Support Team.
Kindest regards,
UK Storage Company
A returning customer with nothing but…
A returning customer with nothing but praise for Liam at UK Storage Co.
Professional and efficient with minimal fuss. Liam knows his stuff and was really helpful.
Moving house and need storage these guys are fantastic, I’ve recommended to friends and family and have no doubt I’ll be back again in the future.
18 January 2026
Unprompted review
Reply from UK Storage Company
Dear Jason,
Thank you so much for your fantastic five‑star review and for choosing UK Storage Company again!
We’re delighted to hear how positive your experience has been, and we’ll be sure to pass on your kind words to Liam — he’ll be thrilled to know his professionalism and knowledge made your move that much easier.
It means a great deal to us that you’ve recommended us to friends and family, and we really appreciate your continued trust during such an important time as moving house. We’ll be more than happy to help whenever you need storage again in the future.
Best of luck with the move, and thanks again for your support!
If you require anything further, please do not hesitate to contact our Customer Support Team.
Kindest regards,
UK Storage Company
Easy to set up
Easy to set up what was needed and good starting price
22 December 2025
Unprompted review
Reply from UK Storage Company
Dear Mr Perry,
Thank you for your five star review. We are delighted that you found the storage set-up easy and the price competitive.
If you require anything further, please do not hesitate to contact our Customer Support Team.
Kindest regards,
UK Storage Company
5 STAR/ GOLD SERVICE *****
Hello,
I never normally write reviews for places/things, but I feel compelled to do so for UK Storage as my experience with them has been absolutely amazing. The staff were all so very helpful, polite, kind and patient. The 2 ladies who mostly helped me were Mollie and Melvina. I cannot praise their customer service enough, especially in a day and age when many companies are so unhelpful. Mollie and Melvina were extremely professional, but friendly at the same time. Their assistance was so good it just stood out above any other company. Not to take away from their stunning service, but I did communicate with some other members on the team and all were the same - leading me to conclude that the level of recruitment and customer training at UK Storage must be exceptional. This is not the level of customer service that is normally experience in today's times. It made my experience wonderful and I cannot commend the team enough and just fell so compelled to write a review. An absolute 5 Star/Gold Service experience and I could not recommend enough.
9 January 2026
Unprompted review
Reply from UK Storage Company
Dear Sarah,
Thank you so much for taking the time to leave such a thoughtful and generous review.
We’re absolutely delighted to read this and genuinely appreciate you going out of your way to share your experience.
Mollie and Melvina will be thrilled to read your kind words. They take pride in looking after our customers, and it means a great deal to know their professionalism, warmth, and patience made such a positive impression. We’ll also be sure to pass on your feedback to the wider team, as your comments perfectly reflect the service standards we strive for across UK Storage Company.
Providing friendly and helpful customer support is at the heart of what we do, and pleased that you have recognised this.
Thank you again for your recommendation and for trusting UK Storage Company. If we can ever help you again in the future, we’d be more than happy to do so.
Kindest regards,
UK Storage Company.
The storage unit that we rented in…Kidderminster
The storage unit that we rented in Kidderminster was perfect for our needs, it was clean, easily accessed at any time of day or night, secure, and reasonably priced, what more could we ask for.
18 January 2026
Unprompted review
Reply from UK Storage Company
Dear Neil,
Thank you for your five-star review.
We are delighted that your found your self-storage solution cost effective, easy accessible and secure.
If you require anything further, please do not hesitate to contact our customer support team.
Kindest regards,
UK Storage Company
Perfect storage, great company!
Unit was perfect for what I needed it for. Indoors, dry and secure. Simple process and with an easy to use app. Would highly recommend.
18 January 2026
Unprompted review
Reply from UK Storage Company
Dear Jamie,
Thank you for your five-star review.
We are delighted that we helped make your self-storage process easy!
If you require anything further, please do not hesitate to reach out.
Kind regards,
UK Storage Company
Mollie sought to understand my…
Mollie sought to understand my requirements and advice me on the options for my needs. She made an effort to get the storage I needed and clearly explained the conditions.
18 January 2026
Unprompted review
Reply from UK Storage Company
Dear Themba,
Thank you for your review. We are pleased Mollie was able to guide you through the process.
We will pass on your compliments to Mollie.
If you require anything further, please do not hesitate to contact us.
All the best,
UK Storage Company
Mollie was just brilliant
Mollie was just brilliant. Full of information and so helpful. Definitely recommend
16 January 2026
Unprompted review
Reply from UK Storage Company
Dear Rachel,
Thank you so much for your wonderful review! We’re delighted to hear that Mollie was able to provide you with all the information you needed and make your experience so positive. We truly appreciate your recommendation and your kind words.
If you need anything else in the future, please don’t hesitate to get in touch with our customer support team.
Kind regards,
UK Storage Company
Deliberately misleading
Beware add-ons! They allow you to book without insurance, and then won't let you access the unit until you've provided insurance details - at which point you end up having to buy it from them to avoid wasting the cost of the unit you've just committed to. Deliberately misleading.
14 January 2026
Reply from UK Storage Company
Hi Tom,
Thanks for your feedback. To protect your items, all units must have coverage. You’re welcome to provide your own, or use StoreProtect, our convenient solution designed specifically for self-storage.
If you choose to use your own coverage, you can cancel Store Protect within 14 days for a full refund, or at any point during your stay if you no longer need it. We continually review how we explain this to make it as clear as possible for all customers.
If you require further clarification, please visit our StoreProtect guidance page: https://www.ukstoragecompany.co.uk/storeprotect-information/ or contact our Customer Support Team.
Amazing staff and service 5*
I arranged new storage in October with great discount and saving , I didn’t need it to start till December, had to rearrange it for January and they was very accommodating and moving my start date and keeping my discounts, very helpful and pleasant staff all willing to help every time I called, I didn’t need the storage in the end but I would recommend to any needing to use this company as it was amazing and so easy to do
13 January 2026
Unprompted review
Reply from UK Storage Company
Dear Primalpj,
Thank you so much for your five-star review.
We do all we can to accommodate our customers requirements, and pleased that we were able to successfully manage your storage needs.
All the best,
UK Storage Company
Easy access and helpful office staff…
Easy access and helpful office staff made for an easy move, I should only need it for a few weeks and I will see how convenient it is to end the rental. But 100% positive so far
6 January 2026
Reply from UK Storage Company
Dear Gary,
Thank you so much for your five-star review.
We are delighted that you've had a positive experience using UK Storage.
If you require anything further, please do not hesitate to contact our customer support team.
All the best,
UK Storage Company
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