Difficulty closing my account and getting the final payment done. One staff member will not advise outstanding balance, refused to transfer call to a supervisor or manager as "they are in a meeting".... See more
Company replied
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I am moving back to the UK from the USA. Booking my unit in Avonmouth from the States was most efficient and not a bad rate. Military veteran and senior discount would have been the icing on the cak... See more
Company replied
Tbh, they are amazing to communicate with. Very easy going on the phone, very resolutive...amazing company. I will repeat for sure. No doubts. 5 stars in Bristol
Company replied
Sammy was great and very helpful in getting everything set up
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
Avonmouth Way West, Avonmouth, BS11 9HD, Bristol, England, United Kingdom
- 1179825331
3.4
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Poor Customer Service
Difficulty closing my account and getting the final payment done. One staff member will not advise outstanding balance, refused to transfer call to a supervisor or manager as "they are in a meeting". Refuses to ask accounts and is fundamentally unhelpful and rude. Customers know when they are being mislead and fobbed off. Called back and spoke to her colleague who could not have been more helpful if he tried. Such a shame to have to give one star rating just because of one "cant be bothered" member of staff.
27 October 2026
Unprompted review
Reply from UK Storage Company - Bristol West
Dear Mrs Barclay,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience when closing your account left you feeling frustrated, as this is certainly not how we want our customers to feel.
We appreciate you highlighting the helpful service you received during your subsequent conversation. Your comments have been shared with the relevant team and will be taken into consideration as part of our ongoing focus on providing a consistently helpful experience for our customers.
We wish you all the best for the future.
UK Storage Company team
Sammy was great and very helpful in…
Sammy was great and very helpful in getting everything set up
9 July 2026
Unprompted review
Reply from UK Storage Company - Bristol West
Dear Aileen,
Thank you for your wonderful review!
We're so pleased to hear that Sammy was great and very helpful in getting everything set up for you. We'll be sure to pass your kind comments on to him, as recognition like this means a lot to our team.
Thank you for choosing us, and we look forward to continuing to provide you with excellent service throughout your storage journey. 😊
Kindest regards,
The UK Storage Company team
I am moving back to the UK from the…
I am moving back to the UK from the USA. Booking my unit in Avonmouth from the States was most efficient and not a bad rate. Military veteran and senior discount would have been the icing on the cake - sadly not offered
27 June 2026
Reply from UK Storage Company - Bristol West
Dear Kevin,
Thank you so much for your kind review.
Please note we do offer Military Discount to service men and women. You can also visit our website about Military and Blue Light discounts available to our customers. Simply, click on this link and visit the Discounts and Promotions tab: https://www.ukstoragecompany.co.uk/faq/.
I also recommend that you email admin@ukstoragecompany.co.uk or call 01179825331 quoting your name and unit number and our customer support team will be able to apply the military discount.
Good luck with your move back from the USA, we hope it goes smoothly.
Thank you for storing with us.
All the best,
The UK Storage Company team.
amazing company
Tbh, they are amazing to communicate with. Very easy going on the phone, very resolutive...amazing company. I will repeat for sure. No doubts.
5 stars in Bristol
27 March 2026
Unprompted review
Reply from UK Storage Company - Bristol West
Dear customer,
Thank you so much for awarding UK Storage Company five stars.
We really appreciate your comments.
Thank you for storing with us.
All the best,
The UK Storage Company team
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