Uklandregister Reviews 

273
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making interactions pleasant and reassuring. Many highlight the outstanding customer service, noting that agents go above and beyond to explain complex issues clearly and provide valuable advice. However, some customers noted experiencing long wait times when calling for assistance. A few people also mentioned concerns about website addresses that were unclear or confusing, potentially leading to unexpected charges for services. Additionally, some reviewers reported issues with unanswered emails or incorrect documents.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the politeness, patience, and... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the excellent, informative, and helpful... See more

Response time

Customers had ambiguous experiences with response times, with many reporting long wait times for calls,... See more

Website

Customers consistently note ambiguous experiences with the website, with many reviewers mistaking it for the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

Harris was very patient and paid attention to the problem I had and what I needed. He was creative in finding me a solution, and although our phone call was unavoidably interrupted, he told me eno... See more

Rated 5 out of 5 stars

The person I spoke to was incredibly kind, helpful, cheerful and patient, even after explaining the same thing about 3 or 4 times and was prepared to explain again, as many times as it took for me!... See more

Rated 5 out of 5 stars

Been waiting for about 40min started talking and cut off The best thing Harris the person I had just started talking too rang me straight back Great Not only that he was very knowledgeable and ga... See more


Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(273)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Title deeds

Prompt answering of the telephone. Very polite and helpful young lady. Documents arrived the same afternoon as she said they would.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

10/10

Adam made my experience very easy and he was extremely helpful and pleasant. He explained the process very clearly to me and what would happen next. He waited on the call until I had received the two relevant emails from him and I replied to one of them attaching relevant Death Cert. Once received, he told me he would complete the application by the end of the day and he would confirm this to me once it was done - which he did. This gave me confidence that I had things in hand for my Mother in order that I could let her know. I could not fault my experience this afternoon. Thank you very much!

6 December 2023
Unprompted review
Rated 5 out of 5 stars

A very good experience

A very good experience: quick to answer the phone, very polite and helpful, all questions answered, and arrangements made for the service I requested. Many thanks!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Title deeds query

Adam rang me to discuss my Title deeds query. Super helpful and efficient agent! He has managed to resolve all my queries over the phone. 5* customer service provided by Adam!

15 November 2023
Unprompted review
Rated 5 out of 5 stars

I spoke to Andy Harris today

I spoke to Andy Harris today, & he was incredibly helpful, reassuring & Very Professional throughout dealing with my Enquiry.
Andy is an excellent Ambassador for HM Land Registry and through his politeness and professionalism, Gave me an Outstanding Customer Experience.
Truly Many Many Thanks Andy
.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Tiah was very knowledgeable and used…

Tiah was very knowledgeable and used her expertise to greatly assist us in our search(es).

Tiah was so very helpful in a quite confusing issue where previous owners had swapped garages on property title some years previous, thus she clarified things greatly.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Request for documentation.

The kind Lady certainly knew her job.She answered all my questions in full, she listened to what I required and was very polite and extremely helpful. She sent me through the documentation I required immediately. Thankyou for your very prompt service (N)

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Message of appreciation

I found myself unable to finalise payment and telephoned the helpline. The lady who answered could not have been more helpful and understanding. The payment was made and the land registry documents arrived by email as promised.
I am well pleased and have no hesitation in recommending the land registry website.
Please thank the lady for her excellent and professional service.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Tiah was very polite and professional

Tiah was very polite and professional. My question was answered immediately with follow up useful information.
Thank you, Tiah (I hope I have spelt your name correctly). You are a credit to the Land Registry team.
With best regards
Susan

11 September 2023
Unprompted review
Rated 5 out of 5 stars

The lady that helped me.

The lady that helped me, I believe her name to be Nash was amazing, she went above and beyond to help me and explained things in a clear and understanding way. My only concern was the length of time I had to wait for my call to be answered and then was cut off hence having to call back and start all over again .

21 August 2023
Unprompted review
Rated 5 out of 5 stars

All my queries were answered and…

All my queries were answered and explained thoroughly and dealt with promptly and in a friendly manner. The call operative gave her name without requesting it and told me to contact her should there be any problems. First class experience.

7 June 2023
Unprompted review
Rated 5 out of 5 stars

A fast and efficient service

I am organising my financial affairs and wanted a copy of the title deeds to my property and so contacted UK Land Registry for the first time. The person who took my call, Tian, was very helpful indeed. Within 5 minutes of the call completing I received by email a copy of the title documents which was well within the 2 hour service level they set. Overall, my experience was very positive.

31 May 2023
Unprompted review

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