Uklandregister Reviews 

273
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and patient approach, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting that agents provide clear explanations and professional guidance, often going above and beyond to resolve complex issues and offer support. However, some customers also noted that they experienced long wait times when calling for assistance. Additionally, a few other people also felt that certain websites charged for services that are available for free elsewhere. Some reviewers also mentioned issues with unanswered emails and a lack of response to their inquiries.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the excellent and... See more

Response time

Users describe ambiguous interactions with response times, with some customers experiencing quick responses,... See more

Website

Customers consistently note ambiguous experiences with the website, with many reviewers expressing concern... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

Been waiting for about 40min started talking and cut off The best thing Harris the person I had just started talking too rang me straight back Great Not only that he was very knowledgeable and ga... See more

Rated 5 out of 5 stars

I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as thou... See more

Rated 5 out of 5 stars

Harris was very patient and paid attention to the problem I had and what I needed. He was creative in finding me a solution, and although our phone call was unavoidably interrupted, he told me eno... See more


Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(273)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, very informative and helpful in explaining boundaries etc. He also took time to make a follow up contact to ensure we clearly understood what the transfer document stated.
Overall a fantastic service from a very helpful and knowledgeable gentleman who seems to actually care about the client

13 May 2026
Unprompted review
Rated 5 out of 5 stars

I was really impressed with the help l…

I was really impressed with the help l received from Harris today, the patience he gave me with my enquiry was much appreciated and he provided me with exactly the information l asked for, the only bad experience was waiting over 20 mins for the phone to be answered!!

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service

Have tried to phone wait up to 1 hour
Not to get a answer also no reply to
Messages left. Also having payed £12 of paper copies which have still not arrived so I would like my money back.
I feel this government department is not fit for service. I understand you are running many months behind and trust the information sent is up to date.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Five star service

Harris K dealt with my query earlier today. I was totally confused by the process and he explained everything in straight forward terms which I could understand. He was efficient helpful and kind. Five stars for Harris K 👏👏

24 April 2026
Unprompted review
Rated 1 out of 5 stars

I registered thinking this was the land…

I registered thinking this was the land registry, and paid money to do so. Then I was told by someone to look carefully and it isn’t the Gov site which is free.
I emailed them to withdraw myself from the service and receive a refund as stated on the website, but I have not had any contact from them and it’s been over a month.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Query Re: Property Register and Boundary

I spoke to a customer service agent called Harris.
His was very welcoming and helpful, he explained complex issues extensively and in a way I could understand.
He ensured I fully understood what I was purchasing in terms documents.
Amazing customer service. Thank you.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

First class, personal service

Harris was very patient and so helpful. He was determined to make sure I had the information I wanted despite me not having all the details to hand.
Thank you Harris.

21 April 2026
Unprompted review

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