Terrible customers services, delayed another building job so they could fit the cavity wall, didn't turn-up, shocking they then turned up 7 days late and then called the surveyor names, saying he had... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were approached to have a new energy efficient boiler fitted free under government scheme. We accepted and all went fine untill it was fitted. We noticed we stared having a few issues but took a f... See more
Just had the UKEM team here to complete external wall insulation throughout and loft insulation too. Really cannot fault them. Amazing job. House feels unbelievably warmer. The team that completed... See more
My friend Bill has stage 4 cancer and did not have any central heating at all. Mark Richardson, Jodie and Steve the electrician to name bit a few have made a challenging experience very easy indeed. N... See more
Company details
Information provided by various external sources
UK Energy provides consultancy services in the commercial gas, electricity, merchant services and water markets. We provide access to all UK suppliers and arrange both switching and renewal of contracts. We specialize in site works (ie new connections) and offer a wealth of expertise in business development. We always source all fees directly from our suppliers and as such there is never any cost to clients who use our service. We provide both face to face and telephone meetings depending on the clients requirements. We fully manage all client accounts and liaise with key points of contact within each organisation to ensure smooth and clean accounting throughout the duration of each contract provided via UK Energy.
Contact info
Newcastle upon Tyne, United Kingdom
- 07718632462 & 07736354489
- requests@ukenergy.org
- ukenergy.org
2.4
Poor
90 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a really good company,I had new…
This is a really good company,I had new storage heaters fitted this week, the fitters were both friendly and very efficient.
This company did exactly what they said they would do, can't praise them enough
16 April 2021
Unprompted review
Fitted with Esh that are no longer…
Fitted with Esh that are no longer fitted by the company had no survey done beforehand. No instruction manuals (so unable to program them) were given no warranty. Total ignore my emails complete waste of time. Awful company avoid at all costs!
1 April 2021
Unprompted review
New Storage Heaters
We had new storage heaters fitted at our rental property on behalf of our tenant which we are very happy with. We did have a couple of issues that were dealt with promptly and effectively. The people that I dealt with in the office were always polite and helpful.
22 January 2021
Unprompted review
Excellent. Cannot fault UKeM
Just had the UKEM team here to complete external wall insulation throughout and loft insulation too. Really cannot fault them. Amazing job. House feels unbelievably warmer. The team that completed the work were spot on - professional, friendly and left the place perfect! Massive thank you to Jamie and Jonathan who led the team and all at UKEM.
20 November 2020
Unprompted review
Free Boiler Scam- UKEM (NE Ltd)
Completed survey in my home, taking pictures of all radiators in all rooms. Photographed personal and financial documents to prove eligibility for Free boiler replacement. Had a couple of appointments cancelled by text and work was never completed. Received an invoice for extra costs and was contacted to pay but explained the situation and was told they would find out what was happening and never heard back. Rude and poor customer service company whom I would not trust.
28 October 2020
Unprompted review
SCAMMERS SCAMMERS PLEASE BE CAREFUL
SCAMMERS SCAMMERS PLEASE BE CAREFUL
I would not deal with this company they will scam you they take your personal details say they are going to do the work and then never turn up to carry out the work but the company still go ahead and claim from the government for doing the works
Before doing this review we did try and contact the company several times by telephone and email and the company has now blocked our telephone numbers
We have now passed on the case to trading standards
5 September 2020
Unprompted review
Uk Energy Out Standing
I was so nervous about using brokers after being ripped off so many times over the phone guess who ???
UK Energy was not like that as face to face and what you saw was what I got, amazing savings and great people
13 February 2017
Unprompted review
Reply from Uk Energy (NE) Limited
Your feedback is greatly appreciated Mrs Dobson; we strive to provide an outstanding service for all of our clients and we are extremely pleased that you are happy with our approach. We look forward to your continued support and we will be managing your accounts closely throughout the duration of your contracts.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.