Ordered over a week ago and it still has not been despatched. Customer service cannot tell me when it will be sent, just that they are experiencing delays. Yet the website still advertises that you ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order online couple weeks ago, unfortunately when it arrived the vape pod was faulty. I contacted them and the problem was solved immediately. They got back to me same day, there was no fa... See more
Honestly the best place for you vape+juices not only do you get loyalty points as you go bit the more you use the cheaper ai all becomes for you super fast shipping and completely free wen you spend a... See more
Company replied
The Cigstore has almost everything you would want if you VAPE ,but also if you are an IQOS aficionado,all HEETS available and the service is brilliant and delivers super fast and that too for free .Be... See more
Company replied
Company details
About ukecigstore.com
Information provided by various external sources
UK ECIG STORE is a thriving British business with an international reach; bringing quality products and great customer service to the growing e-cig industry. We operate London’s premier e-cig stores in Camden, Wembley, Fleet Street, and our online store is amongst the biggest and busiest in Europe.
We work closely with brands and manufacturers from around the globe, designing e-cigarette kits to suit our customers’ needs and lifestyles. We offer hundreds of products, tailored towards both starters and more advanced users. We have everything you need to join the global e-cigarette community and we aim to offer the very best in vaping products and industry information.
Each product we stock has been rigorously tested by our team of vaping experts, and chosen specifically chosen to enhance your vaping experience. If we sell it, we have tried it and like it!
Customer service and quality products are at the heart of our business, which is one of the reasons why customers from over 100 countries choose to shop with UK ECIG STORE.
Contact info
20 Fulton Road, HA9 0TF, London
- 02034754885
- support@ukecigstore.com
- ukecigstore.com
4.0
Great
3K reviews
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s very honest people and give me…
It’s very honest people and give me good service when I meet them thank you very much you guys give me good service all people good.
11 October 2023
Great range
Great range, responsive customer service and all round reliability.i cannot rate them high enough
11 October 2023
Great A+++++
11 October 2023
I have been using this site for some…
I have been using this site for some time now, and it always has what I would like, as well as a reliable and efficient postal service.
11 September 2023
Great site fast delivery thanks ecig…
Great site fast delivery thanks ecig store.
14 October 2023
Unprompted review
Brilliant company kept informed about…
Brilliant company kept informed about delivery which is very quick reasonable prices and if you have any problems quick to respond with helpful advice
26 September 2023
Good product that works well and is…
Good product that works well and is easy to use. Simple ordering service via the website. Very impressed
24 September 2023
Great customer service
Fast shipping well packaged customer service is spot on a pleasure to shop with this store
28 September 2023
Excellent prices and fast delivery will…
Excellent prices and fast delivery will definitely use again.
24 September 2023
top company
top company prompt delivery great choice of products
fair prices top marks to a top c9ompany have used them for years and will continue to use in the future well done uk ecig store full marks
23 September 2023
Great service and great prices
17 September 2023
4 out of 6 tanks were faulty
4 out of 6 tanks were faulty, tanks that no doubt cost pence yet was told they were out of warranty. Same day got an email thanking me for my custom and how I'm part of the team lol you think I'm ordering again? Are you mad
12 September 2023
Reply from ukecigstore.com
Hello Marc,
Thank you for your feedback.
I can see my colleague has been in contact and advised as the order is now 17 months old the pods are no longer within the warranty period.
My apologies for the inconvenience this may have caused you.
Fast delivery and well packaged
16 September 2023
Fantastic service fast and efficient
19 September 2023
Items arrived sooner than expected.
16 September 2023
Good prices quick delivery and free,
Good prices quick delivery and free,
Best about.
16 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.