UK Car Glass Reviews 

1,465
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the quick response times and high-quality work. Many people appreciate the kind, supportive, and communicative staff, who make the entire process smooth and hassle-free. The booking process is frequently described as easy and efficient, with many reviewers noting the excellent value and competitive pricing compared to other companies. However, some customers experienced issues with product delivery, such as receiving the wrong glass for their vehicle. A few other people also felt that the messaging service was poor or that there were delays and incorrect pricing during the booking process.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Price

Customers had positive experiences with price, often noting competitive and great prices compared to other... See more

Product

Consumers find product to be ambiguous, with some reviewers having difficulty locating specific replacement... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as easy and quick.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so much for making the repair of my vandalised car window possible at such short notice, so we managed to keep our schedule as planned and ferry reservation, too! Can highly recommend! Kind... See more

Rated 5 out of 5 stars

Found an expanding spiders web crack on my laminated drivers side window at 3pm Wednesday…. by 9-30am Thursday the faulty glass had been removed and replaced at my home. Fantastic service! Great Cus... See more

Rated 5 out of 5 stars

Ash and Liah fitted a new windscreen in our Fiat campervan last month. We simply could not have been happier with the service. They are a lovely couple and completed a fantastic job, at a very compet... See more

Rated 5 out of 5 stars

Not one to leave reviews about anything, but your customer service was brilliant! Technician allocated almost straight away, turned up and done the job to a high standard. Cant fault uk car glass, wil... See more


Company details

  1. Auto Glass Shop
  2. Auto Repair Shop

Written by the company

Book an appointment with UK Car Glass. We will repair or replace your windscreen at a time and place of your choice. Online windscreen quote and booking


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,465)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient and friendly service

I needed the windscreen replacing on my Renault Clio. UK Car Glass were able to book me in within a couple of days of me getting in touch with them. The fitter arrived on time, asked for my car key and said he'd crack on and let me know when it was done, and that's exactly what happened. He'd fitted the windscreen within 45 minutes, knocked on to let me know it was sorted and when to remove the tape holding it in place. Really friendly and efficient service and I'd absolutely use again - although I hope I don't need to!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick

The company they used were good and the price was about 1/4 of what ford themselves wanted. Plus available very quickly.

10 September 2025
Rated 5 out of 5 stars

UK Car Glass - Fast & Efficient

UK Car Glass came in considerably cheaper than Autoglass. The booking system was easy, the communication between UK Car Glass, their fitter and myself was excellent. A little over 24 hours between booking and fitting. Highly recommended.

10 September 2025
Rated 3 out of 5 stars

Lads weee friendly good communication

Lads weee friendly good communication, windscreen could of been a bit cleaner post installation but I suppose it was wet on the whole a good experience

6 September 2025
UK Car Glass logo

Reply from UK Car Glass

Hi Stuart,

Thank you for taking the time to leave us a review. We’re pleased to hear that the team was friendly and that communication went well. However, we’re sorry and disappointed to learn that the windscreen wasn’t left as clean as it should have been after the installation.

We’d like to discuss this further with our fitting partners to ensure the matter is properly addressed. If you could give us a quick call or drop us a message at a convenient time, we’ll be happy to sort this out for you.

Thanks again for your feedback — it really helps us to improve our service.

Best regards,
Paul

Rated 3 out of 5 stars

Had issue with poor fitting of…

Had issue with poor fitting of windscreen (a draught was felt at the top and water droplets) by auto windcreen, took it back to be rectified to be told they couldn't do it until the following week. Contacted uk car glass with photos, they arranged a refit by auto windscreen next day. All is ok now bar the fact they didn't clean the glass after and poor fitting of scuttle panel trim due to different contour of the screen.

4 September 2025
UK Car Glass logo

Reply from UK Car Glass

Good day Mr. Potter,

Thank you for taking the time to share your detailed feedback and for speaking with us directly regarding your experience. We sincerely regret the inconvenience you encountered.

While we are pleased that the refit was promptly arranged and resolved the initial issue, it is clear that the service did not fully meet our standards — particularly regarding the finishing and overall fitting quality. Please accept our apologies for this.

We value the trust our customers place in us, and for that reason, we have scheduled a review meeting with our partner to ensure these shortcomings are properly addressed and do not occur again. Your feedback is instrumental in helping us improve both the quality of workmanship and the level of care our customers receive.

Thank you once again for bringing this to our attention. Should you experience any further concerns, please don’t hesitate to reach out directly — we’re here to help.

Best regards,
Paul

Rated 5 out of 5 stars

Taylor Windscreens were brilliant

Ash and Liah fitted a new windscreen in our Fiat campervan last month. We simply could not have been happier with the service. They are a lovely couple and completed a fantastic job, at a very competitive price. Avoid the big boys, and support this brilliant small business, with personal service.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful!

Absolutely Awful!

Initial message told us we’d get a call 30 mins before they arrive…. The call came to say “We are here” (they weren’t) but we eventually located them at a neighbour’s.

Windscreen got replaced quickly and, on leaving, I was told to leave the two stickers on for an hour. They were gone so quickly I couldn’t even point out the oil leaks from their van that are now on our drive, grrr.

Having washed the vehicle, we discovered the new windscreen leaks, so I called the UK Car Glass number given to ask for help only to be told I can’t wash it for four days. The “lads” were apparently next to him and claimed to have told me that. When I explained that that was an absolute lie as they only gave me the key back and said to leave the two stickers on for an hour, and if I had known I would not have washed it, the rude man on the phone said “It’s common knowledge”. I don’t work in the windscreen replacement industry and it wasn’t common knowledge (nor to all the people I told about the awful service)!!!

When I asked for the rude man’s name for our complaint, he told me it was UK Car Glass and eventually, after much reluctance, said he was called Gareth (though we expect that was yet another lie).

All in all, an absolutely awful experience and we have their oil leaks on the drive now as reminder

19 August 2025
Unprompted review
UK Car Glass logo

Reply from UK Car Glass

Hi Heike,

Thank you for sharing your feedback.

Please allow us a moment to investigate further what has happened, and we will get back to you.

All the best,
Nino
Director at UKCG

Rated 5 out of 5 stars

5 star service

Great service. Well price. Much cheaper than I was expecting. Fantastic communication. Quick and efficient on the job. Couldn't ask for a better service.

6 August 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, the technician phoned up front and arrived on time , the job was done with no inconvenience to ourselves and fitted perfectly. Great price quoted and charged. Can not fault anything. Really happy to get a job like this done with no hassle at all. Cheers Trevy

7 August 2025

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