Tilley Endurables UK Reviews 

626
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers had a great experience with this company. Loyal customers frequently praise the exceptional quality of the products, highlighting durable materials, comfortable fits, and stylish designs that last for many years of regular daily use. Consumers also appreciate the very helpful sizing guides and well protected packaging, ensuring that all ordered items always arrive in pristine and perfect condition. However, some people mentioned issues with delivery times, noting that shipping can occasionally take significantly longer than initially expected. Some reviewers were not happy with customer support, reporting persistent difficulties reaching representatives or receiving timely responses to important service inquiries.

What people talk about most

Product

Customers expressed great satisfaction with the exceptional product quality and perfect fit, highlighting... See more

Quality

Clients share positive opinions on quality, consistently highlighting exceptional manufacturing, durable... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as reviewers frequently report... See more

Order

Reviewers express mixed feelings regarding the order process, with some consumers praising the simple... See more

Customer service

People report ambiguous experiences with customer service, as many consumers highlight appalling support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only one hat in my size so little choice but that was ok. Delivery a little longer than we are used to these days - 7 - 10 days. Hat itself exactly as described and helped enormously on a long plan... See more

Rated 4 out of 5 stars

I ordered a Tilley hat. I received confirmation of order and money was pending in my account. I did not receive a delivery time or that the order had been dispatched. I waited 2weeks. I ordered aga... See more

Rated 5 out of 5 stars

Whole family love Tilley (Ages 17 -63). Website is attractive and easy to navigate. Amazing deals in sale. Excellently made clothes, great quality and that bit different. Order arrived quickly and ite... See more

Rated 5 out of 5 stars

Having owned an original Hemp hat I wanted something more weatherproof. Bought an all weather TWS1 in black for work (Postman at Royal Mail) and it was wet through in no time. So much for DWP. Severa... See more


Company details

  1. Hat Shop
  2. also in
  3. Clothing Store
  4. Headwear Store
  5. Outdoor Clothing and Equipment Shop

Written by the company

Designed in Canada since 1980. Tilley represents a lifetime investment that's rich with stories that have travelled the globe. True to a time honoured design philosophy, Tilley balances form with function, style with innovation, and gives classics a modern spin. Our products are designed and crafted to withstand the test of time. We thoughtfully select quality materials with features that enhance the outdoor experience. We design locally, and produce responsibly. We exclusively feature Canadian designed headwear and apparel and maintain high standards, at home and abroad. We are committed to sustainability through the use of natural and recycled materials, and sustainable fibers.


Contact info

4.2

Great

TrustScore 4 out of 5

626 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(626)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant hat.

Bought a hat for my sister as she was after something to protect her eyes and face whilst visiting warmer climates. Having already purchased a Tilley hat, I decided they were the best choice.
She loves it. Fits her head perfectly, offers full protection and with its venting system, allows her head to remain cool, but also offers protection when there are light showers.
Service from start to finish was superb, so thank you to all involved :)

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with and good…

Great company to deal with and good contact kept. They got straight back to me when I queried where my Tilly Hat was. Delivery wasn’t the fastest but was worth the wait. It’s our 4th Tilley Hat as my husband lost one of his while on holiday and no way would he wear anything else. We have both the hemp ones and the summer breathable hats

17 July 2025
Unprompted review
Rated 5 out of 5 stars

A great cap

A great cap. A good all rounder - shower proof, cool with the side meshing and adjustable. Good size peak. Ladies could maybe do with an extended colour range. Good vfm

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick shipping

Quick shipping, however the hat was stuck in Germany (while being shipped from UK to NL) for about 2 weeks with no change. I had to pay almost 30 euros custom fee to get the hat released by the customs office. But Tilley did great. The hat feels very sturdy and of good quality and fits like a glove.

31 July 2025
Unprompted review
Rated 4 out of 5 stars

I enjoy wearing Tilley hats

I enjoy wearing Tilley hats, summer and winter.
Disappointed that the “hat for life” whether worn out or lost has expired & I didn’t know
Nevertheless I bought a new sunhat.
Unfortunately, I have not been able to register the new hat.Had difficulties on line tried a message to Tilley, but got no response

24 July 2025
Unprompted review
Rated 5 out of 5 stars

The best sun hat I will ever possess

Delivery was better than the order confirmation implied, and my sun hat arrived well-packaged and immaculately presented. The hat is extremely well-made, lightweight (just as described) and functional. I am not an avid wearer of hats, per se, but this one is cool, light, and fits so well, I hardly know I have it on, which is a godsend on a strenuous hike. Oh, and I should probably also mention - it is an extremely effective measure against sunburn!

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Good quality

Good quality. I expect my new hat and dress will be among my go to items for years to come.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product. However it's important to make sure that you order the correct size, as Tilley sizes are different to normal UK ones. I originally specified 7.125 inch which is my normal hat size, but it was much too small. The correct size for my Tilley hat is 7.375 inch

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Tilley Shirts are excellent 

I bought a shirt from the Tilley store in Toronto; I was so impressed with it. I looked for an outlet in the UK. The same shirt was on offer on the website, so I purchased the same one again but in a different colour. It arrived within the timeframe stated, and well packed. I am very happy with the shirts.

22 July 2025
Unprompted review

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