Soundcore Reviews 

567
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional sound quality, solid build, and reliable battery performance across their favorite audio devices. Consumers also mention that the products are comfortable to wear, simple to set up, and provide fantastic value for money. Some reviewers were not happy with the product fit, noting that the earbuds feel quite uncomfortable, make ears sore, or do not sit securely. A few other people also felt that the battery life did not meet expectations, with charge running out much faster than advertised. Furthermore, shoppers occasionally encountered minor connectivity glitches or functional issues after a short period of use.

What people talk about most

Product

Clients share positive opinions on product, highlighting the brilliant sound quality, impressive battery... See more

Quality

Users describe positive interactions with quality, frequently praising the clear sound, impressive battery... See more

User experience

People report positive experiences with user experience, highlighting how easy the devices are to set up and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick shipping times and items... See more

Value for money

Consumers express great satisfaction, finding the items to be brilliant value for money given the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Life changing!!! I’ve been using the soundcore A30 active ANC earbuds -bought for a 3 week holiday with my husband. I was dreading sharing a hotel room with my snoring partner. I’ve had a solid 7 hou... See more

Rated 5 out of 5 stars

The Soundcore Motion Boom is a brilliant mid size boom box. Great sound, huge battery that lasts for ever it seems. It connects REALLY easily and can remember at least 2 devices, in fact I think it ca... See more

Rated 5 out of 5 stars

I often come direct to Soundcore for purchases, as the prices are so good. It's also reassuring to know you are getting genuine products with full company back up. Soundcore products are brilliant va... See more

Rated 5 out of 5 stars

The deal from black friday drew me in, but the headphones are absolutely brilliant. The sound quality is excellent, noise cancelling incredibly good and charge lasts for ages! Great value for mone... See more


Company details

  1. Electronics Company

Written by the company

Sounds Good, Live Good. We believe good sound should be part of all our lives and that soundcore's headphones and true wireless earbuds can help you create "Sounds Good" moments. We are introducing a new logo to reflect our inclusive, inspiring, and ever-evolving spirit. You'll start seeing our new logo everywhere, however if you spot our old logo on older products and their packaging, don't worry, it's just part of the transition to our new, upgraded look!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

567 reviews

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Asks customers to review

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Replied to 92% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(567)

146 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant set of ear buds

Brilliant set of ear buds, best ones I have bought the quality of superb, I use mine for sleeping and they are so comfortable on the ear when sleeping. Noise cancelling is excellent and the app is great.

1 December 2025
Rated 1 out of 5 stars

Fed up with poor battery and poor sound…

Fed up with poor battery and poor sound quality in one ear bud

24 July 2025
Soundcore logo

Reply from Soundcore

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to assist you in resolving this issue. Please feel free to reach out to our customer service team at uk.support@soundcore.com, and we’ll ensure your case is promptly addressed.

Rated 1 out of 5 stars

The speaker was not delivered

The speaker was not delivered. Till now I have no sign of where is it, however the courier has flagged it as delivered. Totally unreliable!

27 November 2025
Soundcore logo

Reply from Soundcore

We’re very sorry to hear about this issue. We have escalated your case to our management team and will treat it with the highest priority to ensure it is resolved as quickly as possible. Thank you for your patience—we will update you shortly.

Rated 5 out of 5 stars

Soundcore P40i earbuds

Needed an upgrade on my old earbuds and I decided to go for the soundcore P40i, at around 40£ (discounted price).
The earbuds are amazing, the sound quality is great, and so is the noise cancelling option and the authomatic wind noise reduction. Fit well in my ears, and there are a lot of sounds customisation in the app. Battery life is impressive too (I haven't recharged the case yet since I started using them, about 10 days ago, but so far I have only used them about an hour a day or so, mainly while commuting to work.

I contacted the customer service via email cause I had no updates 6 days after the purchase, and the customer service sorted everything in no time (Nancy was very very helpful and friendly, but I suspect that's a fake name so not sure she will receive the well deserved praise from this review).

20 November 2025
Rated 1 out of 5 stars

Initially Impressed, But Now on My Third Fault in 3 Years.

I’ve suffered from tinnitus for years, and the A10 Sleepbuds were genuinely life-changing at first. They helped mask my tinnitus so I could actually sleep, and the all-night Bluetooth streaming was perfect. As a side-sleeper they moved around a little, but overall they were surprisingly comfortable.

Unfortunately, that’s where the good news ends. After about 10 months the first pair developed a fault and only produced sound from one earbud. I followed all the troubleshooting steps but nothing fixed it. I contacted Anker/Soundcore and, to their credit, customer service was quick and helpful—they sent a replacement.

A few months later, the second A10 unit developed the exact same fault.

Again, customer service was responsive, and they offered me a discount to upgrade to the A20, which I went ahead with. But now, not even a year later, the A20 has developed its own issue: the right earbud dies after around 4 hours. I’ve been told this unit isn’t under warranty because it was tied to the original claim from December 2023.

So here I am, three faults in three years, and I’m left without a working solution—despite needing these to sleep. Customer service has been great, but the product quality just isn’t there. These devices shouldn’t be failing this often, especially for something so essential and used nightly.

I’m now forced to look elsewhere. Ozlo seems like an alternative, even if it comes at a premium, because I simply can’t trust this product anymore. Very frustrating overall.

24 November 2025
Unprompted review
Soundcore logo

Reply from Soundcore

Thank you for sharing your experience.

We’re sorry to hear about the issues you’ve faced. Please contact us directly at uk.support@soundcore.com , and our team will follow up with you until the problem is fully resolved.

Best regards,
Soundcore Team

Rated 5 out of 5 stars

Life changing!!!

Life changing!!!
I’ve been using the soundcore A30 active ANC earbuds -bought for a 3 week holiday with my husband. I was dreading sharing a hotel room with my snoring partner. I’ve had a solid 7 hours plus sleep every night. The ANC function plus suggestions of which background noise to choose have completely masked his snoring. I’ve slept wonderfully and he’s not been prodded awake multiple times by me either. They have been worth every penny! I can or recommend highly enough/ comfortable to wear, easy to set up

11 November 2025
Rated 1 out of 5 stars

Everytime it's make a static sound

Everytime it's make a static sound . 1 week into use and it's just started making weird noises . I would appreciate if y'all can send another one , maybe the particular one y'all sent is dis functional . I saw a friend using the headphones and I liked it ,that y I ordered mine and y'all gave me a whole new perspective bout your headphones 🫩😤

15 November 2025
Soundcore logo

Reply from Soundcore

Thank you for your feedback.

We’re contacting you via our support email service@soundcore.com regarding your issue. Please reply to us as soon as possible so we can help resolve this for you.

Best regards,
Soundcore Team

Rated 5 out of 5 stars

Great first experince

I always thought Apple and John Lewis are the best customers service ever. But last month I thought of a change ! I bought a Soundcore earbud, then I had a problem (because of my self) they were unbelievably kind and helpful , I would defiantly recommend them.
Thanks a lot for the help .
Ayman EL Halaby

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Truly industry leading after-sales service..

Soundcore’s after-sales service is truly outstanding. We had a minor issue with a pair of headphones, and they diagnosed it quickly and sent out a replacement without any hesitation. I always recommend Soundcore products purely based upon their industry leading after sales service 

14 November 2025
Unprompted review

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