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LUX SKIN Reviews 

6,158
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the online platform for being extremely user-friendly and easy to navigate, allowing shoppers to browse items and complete their purchases quickly and smoothly. Many consumers are also very happy with the affordable pricing, the wide selection of skincare items, and the attractive promotional free gift options available during the order process. People note that the helpful product information makes choosing the right formula simple, resulting in a satisfying shopping journey overall. Though some customers experienced minor confusion regarding specific promotional offers, or noted unexpected shipping fees and unclear details when trying to claim their free gifts.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting effective skincare items like... See more

Website

Users describe positive interactions with website, highlighting an extremely easy and straightforward... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform as exceptionally... See more

Order

People report positive experiences with order processes, consistently highlighting that website navigation is... See more

Price

Customers had positive experiences with price, describing costs as very affordable and competitive. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have completed my third order from LUX SKIN. I found their website to be user friendly and it clearly details every product. Choosing a package is simple and I opted for their most popular choice... See more

Rated 5 out of 5 stars

My third purchase of micro needle anti aging product. It’s easy to use gives good results and saves a fortune at the saloon! Delivery is quick following ordering and you get discounts as a returni... See more

Rated 5 out of 5 stars

The whole experience was quick and informative. Easy to use to look at items and proceed with purchase no hiccups fast and efficient. Discounts are amazing and the free gifts you receive. I have been... See more

Rated 5 out of 5 stars

This website must be one of the easiest to navigate. As an OAP I'm not very au fait with using a computer, but this was so simple. I very quickly found what I wanted and when I looked for advice on... See more

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(6,158)

3,206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Skin

It was quick and easy to order and I liked the fact that I could choose to save money by buying more than one . I normally have skin boosts every 3 months so hopefully this is going to save me money. Can’t wait for it to arrive

5 August 2026
Unprompted review
Rated 5 out of 5 stars

A+ service

The website was easy to navigate. All the options were available. The product choices were exactly what I was looking for. The free gift was a plus! Ordering was a breeze.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I would have given a zero if that…

I would have given a zero if that choice has been available. I bought the system. The first time I used it the roller head, it broke. I reached out for customer support. They asked me for some information which I provided and then they said they could send me two new heads. I thought OK that’s sweet. They’re trying to make it right. Instead, they end up charging me for both heads and now I have another bill that I do not want. I feel like I’ve been nickled and dimed. Evidently, I can’t get my money refunded. I can get a credit for whatcha am unsatisfied with. I mean if you can’t use the product, what good is it? I will definitely go back to Seranova. Their product worked, so disappointed!!!!!!!

4 August 2026
Unprompted review

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