Ordered a Fendi scarf in which was said to be in great condition and this was very true. A lovely piece. It was my first order, and this has given me the confidence to order more pieces when I see on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer Service was 10/10. I was contacted on request by Paige via WhatsApp where she sent me photos of the bag and answered more of my questions. I completed the purchase Tuesday afternoon a... See more
Company replied
Spoke to Andrew over chat. Absolutely loved the service. He sent additional pictures. Came straight into store and purchased two items. Very happy customer. This is what good customer service looks li... See more
Company replied
I have used Designer Exchange for many years and every time it has been a first class experience! Andrew and his team at Birmingham Store offer an amazing service nothing is too much trouble from st... See more
Company replied
Company details
- Used Clothing Store
- Clothing Store
- Fashion Accessories Store
- Handbags Shop
- Second Hand Store
- Vintage Clothing Store
About Designer Exchange UK
Written by the company
Born Out of Knightsbridge in 2013
Here at Designer Exchange our journey started with a simple goal, to make designer fashion accessible to all, not just the few.
Our warm and welcoming atmosphere is for everyone, no matter who you are or where you live, and no matter if you are buying, selling or simply browsing.
Over the years, we have grown and evolved to become the go-to destination for preloved luxury fashion. We have expanded our offerings to include a wide range of womenswear and menswear clothing, shoes, bags, and accessories, all carefully curated and authenticated by our team of in-house experts.
What sets us apart is our commitment to providing a seamless and enjoyable shopping experience for our customers. Whether you are buying or selling, we offer a range of convenient and flexible options to suit your needs whether you are visiting in-store or shopping online.
Whether it’s your hobby, hyphen or hustle, we’re passionate about growing the preloved community.
The UK’s No.1 Home of Preloved Luxury
Written by the company
- Whether you’re looking to buy, sell or exchange, Designer Exchange provides you with the safest way to buy and sell your preloved fashion from clothing to handbags and more!
Double-Lock Authentication
Always Authentic
All items at Designer Exchange are double-lock authenticated, with a combination of leading AI technology alongside our dedicated team of in-house experts.
Contact info
191 Brompton Road, Knightsbridge, SW3 1NE, London, United Kingdom
- designerexchange.wecare@webuy.com
- uk.designerexchange.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andrew was great to deal with at the…
Andrew was great to deal with at the birmingham store. Gave me my space and I didn’t feel pressured to buy
30 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Paul,
Thank you for sharing your feedback and for rating us 5 stars :)
We are thrilled to hear that you had such a positive experience with Andrew at our Birmingham store. Giving our customers the time and space to browse comfortably without any pressure is exactly how we want shopping with us to feel.
We appreciate your support and hope to welcome you back soon!
Kind Regards,
Jesica
Marc Jacobs Bag
Easy, fast and efficient service. Very happy with my purchase. Thank you.
21 June 2026
Reply from Designer Exchange UK
Hi Louise,
Thank you for sharing your feedback and for rating us 5 stars :)
We are thrilled to hear that your experience was easy, fast, and efficient. Most importantly, we're so glad you love your new purchase!
We hope to see you again soon.
Kind Regards,
Jesica
Great customer service
Great customer service. Louise provided additional images and information quickly. Whilst the item was a little too worn for me this time I have been added to the wishlist for one in a better condition. Thank you Louise
27 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Sarah,
Thank you for sharing your feedback and for rating us 5 stars :)
We are thrilled to hear that Louise provided you with such quick and helpful service.
While we regret that the item's condition did not meet your expectations on this occasion, we are glad to have you on our wishlist.
We appreciate your support!
Kind Regards,
Jesica
I had a fantastic experience at the…
I had a fantastic experience at the Designer Exchange Birmingham store. I recently enquired about a Louis Vuitton bag, and the whole process was seamless from start to finish.
Andrew provided first-class customer service throughout. He was friendly, knowledgeable, and took the time to answer all of my questions without making me feel rushed. His professionalism and attention to detail made the experience enjoyable and gave me complete confidence in my purchase.
The store has a great selection of luxury items, and I couldn't be happier with my Louis Vuitton bag. I would highly recommend Designer Exchange Birmingham, and a special thank you to Andrew for making the experience such a positive one. I'll definitely be returning in the future!
29 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Karly,
Thank you for sharing your feedback and for rating us 5 stars :)
We are absolutely thrilled to hear that you love your new Louis Vuitton bag and that the entire process was seamless.
We are so happy to hear that Andrew provided you with first-class service and helped you find the perfect bag.
We appreciate your recommendation and look forward to assisting you on your next visit.
Kind Regards,
Jesica
The service was exceptional in the…
The service was exceptional in the Birmingham store, welcoming and friendly when seeking a quote for my item. Great experience!
30 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Michael,
Thank you for sharing your feedback and for rating us 5 stars :)
We are absolutely thrilled to hear that you had such a welcoming and friendly experience with our Birmingham team while getting your quote.
Hope to see you in-store again soon!
Kind Regards,
Jesica
Reply from Designer Exchange UK
Hi Mrs Juanita,
Thank you for sharing a 5-star review!
We are absolutely thrilled to hear that you love the product and that our delivery and packaging hit the mark for you.
We truly appreciate your support and can't wait to serve you again!
Kind Regards,
Jesica
Another purchase from Designer Exchange…
Another purchase from Designer Exchange : both instore & online are amazing experiences. My order, as usual, arrived super fast & beautifully packaged. I’ve not wanted to shop anywhere else: everything that has arrived is just gorgeous ❤️.
20 June 2026
Reply from Designer Exchange UK
Hi Victoria,
Thank you for sharing a 5-star review!
We are absolutely thrilled to hear that you love shopping both in-store and online with us, and that your latest order arrived quickly and beautifully packaged.
Knowing that we are your go-to shop means the world to our entire team.
Happy Shopping!
Kind Regards,
Jesica
Hidden gem of a place
Hidden gem of a place. Fantastic, A 1 service from Andrew. Thank you!
29 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Lou,
Thank you for sharing a 5-star review!
We're thrilled to hear you received A1 service from Andrew. He'll be delighted to hear his service hit the mark for you.
We appreciate the support and can't wait to see you again!
Kind Regards,
Jesica
I always trust them to buy and sell…
I always trust them to buy and sell .they are very friendly very accomadating and very fair price too.sageda is one the go perso there and loise alwys knows best for thier custumer .
29 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Jen,
Thank you for sharing a 5-star review!
We are thrilled to hear that you always trust us for your buying and selling needs.
I will be sure to pass your kind words along to Sageda and Louise, they will be absolutely delighted to know they’ve made such a positive impact on your experience.
We look forward to seeing you again soon!
Kind Regards,
Jesica
Rude staff at Knightsbridge branch
I visited their Knightsbridge branch and I received poor customer service during my visit.
I am a long-time handbag collector and visited your store because I was genuinely interested in browsing your collection and considering future purchases. Although I did not make a purchase on this occasion, I expected to be treated with the same courtesy and respect as any other customer.
Unfortunately, the member of staff who assisted us was rude and dismissive. Their manner made us feel unwelcome, and we were left with the impression that we were being judged because we were browsing rather than buying.
At the end of our conversation, the staff member said "goodbye" in a manner that I felt was intended to dismiss us and encourage us to leave the store.
This experience was disappointing and fell well below the level of customer service I would expect from your store. Regardless of whether a customer makes a purchase, everyone should be treated with courtesy and professionalism.
I would appreciate it if you could investigate this matter.
I do have a photo of this rude staff that I am happy to post here.
26 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi April,
Thank you for taking the time to share feedback with us.
I’m sorry if that made you feel unwelcome, as this certainly wasn't the case.
Our staff strives to maintain a welcoming and inclusive environment for all of our customers. We do not discriminate or judge anyone based on their appearance, and it is never our team's intention to come across as discourteous.
I request that you delete any images taken of our staff member without their consent, as capturing and retaining identifiable photos of individuals without permission goes against GDPR regulations.
If you have any further concerns, please reach out via Support here https://uk.designerexchange.com/contact
We hope to provide you with a much more relaxed experience during your next visit.
Kind Regards,
Jesica
I still haven’t received my order and…
I still haven’t received my order and customer service has been not helpful.
24 June 2026
Reply from Designer Exchange UK
Hi Jane,
Thank you for taking the time to share feedback with us.
Delivery normally takes 1 to 3 working days, though it can take up to 10 days for DPD delivery. Please click on the tracking link provided for the updates regarding the delivery. Only once the provided timeframe has passed can we open an official investigation with DPD.
However, since you have already contacted us via our support email, and my colleague is currently assisting you on that thread.
Kind Regards,
Jesica
A really varied choice of designers at…
A really varied choice of designers at great prices. A great place to find something special and unique with great staff.
11 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Anita,
Thank you for sharing a 5-star review!
We are thrilled to hear that you enjoyed our varied selection of designer items and managed to find something special and unique.
Our team works hard to curate a great collection at excellent prices, and hearing your kind words about our staff truly makes our day. We look forward to welcoming you back soon for your next unique find!
Kind Regards,
Jesica
I have used Designer Exchange for many…
I have used Designer Exchange for many years and every time it has been a first class experience!
Andrew and his team at Birmingham Store offer an amazing service nothing is too much trouble from start to finish.
I would highly recommend!
28 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Anne!
Thank you for sharing a fantastic 5-star review!
We are so pleased to hear about your consistently first-class experience with us. Providing excellent service is always our goal, so it’s wonderful to know that’s exactly what you received. Thank you for your kind recommendation. We truly appreciate it and hope to welcome you back to our stores again soon!
Kind Regards,
Sanjeet
Reply from Designer Exchange UK
Hey Emily!
Thank you for giving us a 5-star review!
We are so glad you had a great experience at our store and received great service from our staff member. We'll surely let them know your kind words!
We hope to have you visit again soon!
Kind Regards,
Sanjeet
Great product condition and delivery…
Great product condition and delivery service! Thanks a lot!
20 June 2026
Reply from Designer Exchange UK
Hey Katya!
Thank you for sharing an amazing review!
We appreciate your kind words. We are glad you enjoyed our product and delivery!
We hope you keep shopping with us!
Kind Regards,
Sanjeet
Designer Exchange Birmingham A1…
Designer Exchange Birmingham A1 customer service, making the experience of purchasing a luxury brand exceptional. Louise and team went the extra mile, nothing was too much trouble.
27 June 2026
Unprompted review
Reply from Designer Exchange UK
Hey Andy!
Thank you for sharing an amazing 5-star review!
We are so pleased to hear you had an exceptional purchasing experience. We always strive to go the extra mile for our customers, and your feedback truly motivates us. Thank you for your kind words; we'll surely let our team know about it!
Hope to see you at our stores again!
Kind Regards,
Sanjeet
Reply from Designer Exchange UK
Hey Aqsa!
Thank you for sharing a wonderful review!
We are so glad to hear that you're happy with the service provided in the store. We hope to see you soon at our stores again!
Kind Regards,
Sanjeet
Louise was super helpful and patient
Louise was super helpful and patient. Her advice was very honest and didn’t feel pushed to purchase something.
27 June 2026
Unprompted review
Reply from Designer Exchange UK
Hi Maariyah,
Thank you for sharing an amazing review!
We're so glad to hear Louise provided such helpful and honest advice. We truly appreciate your kind words and positive feedback and shall surely let them know!
We hope to see you at our stores again!
Regards,
Sanjeet
Great products at great prices.
Great products at great prices.
Good, quick delivery service.
P&P a bit on the highend.
17 June 2026
Reply from Designer Exchange UK
Hey Rushba & Rezza!
Thank you for sharing a wonderful review!
We're delighted you enjoyed our products and quick delivery! We appreciate your feedback regarding postage.
Kind Regards,
Sanjeet
Wonderful and helpful experience
Wonderful and helpful experience! Louise was such a great help in assisting me in picking my bag. Will definitely be visiting again.
26 June 2026
Unprompted review
Reply from Designer Exchange UK
Hey Guntaz,
We truly appreciate your wonderful feedback and 5-star rating!
We are so pleased that our team provided such great assistance. We will surely let them know of the kind words you shared.
We look forward to your next visit!
Regards,
Sanjeet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.