Clover in the UK Reviews 2,654

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, including easy setup and navigation of online portals. However, some customers also noted issues with payment processing, including unexpected fees and the retention of sales due to missed payments. A few other people also felt that customer service was poor, citing long wait times, unprofessional staff, and a lack of resolution for technical problems. There were also concerns about slow payment payouts, which led to overdraft charges for some small businesses.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, with many reviewers delighted by the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the seamless transactions... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers praising the quick setup, reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Running a small business means I need things that are simple and dependable—this card machine ticks all the boxes. The setup took minutes, payments go through quickly, and my customers really... See more

Company replied

Rated 5 out of 5 stars

Easy to sign up, equipment delivered very promptly, easy to set up and even easier to use. Adam Clayton is continually in touch to ensure the smooth installation of the system and is still available n... See more

Company replied

Rated 5 out of 5 stars

We have just switched over to Clover and the whole experience was good from start to finish. Nigel Rodrigues gave a thorough explanation of how the system worked and a clear and concise breakdown of... See more

Company replied

Rated 5 out of 5 stars

Robyn Howe was very helpful in providing us all the information we needed in view of swapping our card services over to Clover. The whole transaction has been seamless and the portal is very easy to... See more

Company replied


Company details

About Clover in the UK

Written by the company

Accept payments. Run your business. Sell more.

Take control of your payments, streamline your cash flow, and explore fresh revenue channels with Clover. With our versatile software and reliable hardware, trusted by businesses around the globe, we empower you to drive growth and efficiency in every aspect of your operation.

Meet Clover
Get in touch

We’re in business to help business

No matter if you run a pub, a restaurant, a retail store, or provide services, Clover’s scalable solutions are fully customizable to meet your unique needs. Empower your business with seamless technology designed for success and growth.

Pubs and Restaurants
Retail
Services

Get a payment terminal for £1 per month*

Get started with Clover for just £1 for the first 6 months, with no minimum monthly transaction charges. Plus, enjoy Free Faster Funding and zero PCI fees.
*T&Cs apply

It's 'go' time
Switch to save

Run your business from anywhere

Understand your customer, staff, and stock. Master Your Customer Insights, Staff Efficiency, and Inventory Intelligence with Clover.

Put your data to work

Get to know how your business is doing 24/7 using our Clover Dashboard or via our IOS and Android apps.

Manage the day-to-day

Organize inventory, take bookings, manage your staff rota, and more with our Clover Dashboard.

Job done, get paid

Process payments away from the counter with options such as Clover Virtual Terminal, invoicing, and recurring payments.


We're on your side

Our UK-based technical support Helpdesk operates 7 days a week, from 8am to midnight, in addition to our suite of self-service tools including Merchant Portals and Clover Dash

View Frequently Asked Questions (FAQ)
Contact Support
Contact Sales

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Polite and Considerate help

We were assisted by Bradley Carey in setting up our new POS system
Everything when very well full makes to Bradley

17 December 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi John,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Bradley!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Amy in sales - just brilliant

Amy on the sales desk was absolutely amazing. Quick to answer the phone, hugely knowledgeable and a joy to deal with. She helped me not only with my upgrade but also with some problems I had with the activation of the new machine. She has all the answers at her fingertips and is so friendly and helpful. I would recommend talking to her above anyone else at Clover - she is, in short, superb.

17 December 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Marie,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Amy!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Unbelievably easy experience

Unbelievably easy experience. Clover is fantastic and easy to use with really excellent customer service and support.

14 December 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Michael,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Personal Telephone Support

The support as a CIC has been excellent! With personal calls to and from the business consultant who was there from application through.

Smooth implementation of the device. It's nice to feel valued and looked after as a new customer.

30 November 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Dan,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Great customer service from Adam…

Great customer service from Adam Clayton. He helped set up our new account with Clover, and helped me every step of the way by answering all of my questions. Very impressed with the service and with the money that I have now saved on my card transactions. Thank you Adam.

3 November 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Kelly-Anne,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Adam!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Adam Clayton has been excellent in…

Adam Clayton has been excellent in helping us set-up our account with Clover and is always on hand when we need advice.

9 December 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Gracewing LTD,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Adam!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Best we’ve had

We are really pleased with the service we’ve had with Clover over the last two years. We’ve had no issues whatsoever along with lower costs than our previous supplier Worldpay. The customer support from Julie has been outstanding from day one.

9 December 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Ivan,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Julie!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

I have recently moved to Clover for…

I have recently moved to Clover for card payments in my business of ten years.
The process was made very easy with the hep of Adam Clayton (Clover UK)
Clover offered great rates and a card payment terminal which is bang up to date (unlike my previous machine supplied by my previous supplier).
Adam was very good, he called and emailed my to discuss all the neccessary stages of swapping over.
Setting up of the card terminal ways straight forward, and Adam offered a couple of customised tweeks in order to make card payments even easier.
I would like to thank Adam for his help, and I would reccomend Clover UK to anyone.

5 December 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello The Hopowater Cellar,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Adam!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Great customer service from Alfie in…

Great customer service from Alfie in helping us switch over. The product offered a great fit for our business at really competitive prices

4 December 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Vale Gymnastics,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Alfie!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 1 out of 5 stars

NO VAT FEATURE ON THE BASIC PLAN

Be very careful... their basic plan does not allow to break down the VAT amount on the flex terminal. This means you can only charge gross amount, it won't show net amount +20% vat. This is something completely hidden and not made obvious upfront. Nowhere do they inform that the device won't offer you to show VAT. However, if you pay an additional 6.99 they will offer you an inventory feature that will enable this. Basically they sell a bicycle without wheels. Any terminals we had before offered this feature upfront. Takepayments was much better and transparent about the pricing. We feel deceived.

4 December 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi John,

We're sorry to read your review. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.

We would like to be able to investigate this. Please can you provide a merchant number and/or contact details on Trustpilot in order for us to investigate.

We hope to hear from you soon,

The Clover UK Team

Rated 5 out of 5 stars

Fantastic experience

Claire has been wonderful to deal with, very knowledgeable and courteous, we are very happy with our new terminal and contract, thank you Claire.

5 June 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Kerry,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Claire!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Great onboarding and great terminal.

I wanted to onboard with Clover as their terminals are snazzy. I spoke with Bradley Carey on the sales team who was very polite and eager to help all he could. I had many questions and Bradley was hands on from the get-go to give me exactly what I want. It was very easy to get going and Bradley explained all the steps clearly. I really couldn't recommend Bradley enough, and the terminal is great and simple to use. We have loved using it

5/5, 100% would recommend.

3 December 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Shane,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Bradley!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Sorted within 24h

I had an issue of miscommunication with Clover and Adam was very efficient to sort it after complaining about it. All got sorted within 24h.

1 December 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Bruno

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Adam!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 1 out of 5 stars

Terrible service

Terrible service. Seem incapable of receiving emails with requested documentation. Three different email addresses used and nothing was ever received.
I dont have that problem with anyone else so it sounds like a you problem.

27 November 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Mr Cox,

We're sorry to read your review. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.

We would like to be able to investigate this. Please can you provide a merchant number and/or contact details on Trustpilot in order for us to investigate.

We hope to hear from you soon,

The Clover UK Team

Rated 1 out of 5 stars

Absolutely scam.

Absolutely scam.
For one year contract, they put me in 4 years contract. They said it’s rental free and they put me £21 per month. Completely opposite what they said. Be away of them.

28 November 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Heaton Food Stores,

We're sorry to read your review. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.

We would like to be able to investigate this. Please can you provide a merchant number and/or contact details on Trustpilot in order for us to investigate.

We hope to hear from you soon,

The Clover UK Team

Rated 5 out of 5 stars

Excellent service from start to setting…

Excellent service from start to setting up your card payment machine, easy and stright forward

Overall - would 100% recommend

28 November 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Jack,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 3 out of 5 stars

Response

Helpful, but only when he responds. Could take days and have made a few mistakes when helping setting up our business such as putting incorrect details which lead to no income coming into our accounts and took a while to solve them.

30 August 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Thuy,

Thank you for taking the time to write your review.

We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.

We would like to be able to investigate this. Please can you provide a merchant number and/or contact details on Trustpilot in order for us to investigate

The Clover UK Team

Rated 5 out of 5 stars

Steve Sidney .His very kind and very…

Steve Sidney .His very kind and very helpful.When I need his help his always come to the shop as soon as his can .
Thank you so much Steve.

18 November 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Pancakes walker,

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Steve!

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Adam was very helpful and accommodating…

Adam was very helpful and accommodating when starting up my account.

27 November 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hi Sophia,

Thank you for leaving feedback on our page, we really appreciate it. It's great to hear about your experience and we will make sure to pass this onto Adam!

Please don't hesitate to contact us if you require anything further,

Thank you for choosing Clover UK

Rated 5 out of 5 stars

Excellent Service

We approached a few companies when we were looking into changing provider, non of the others gave a service as quick, simple and efficient as Clover. The area consultant Adam Clayton was very knowledgeable and helpful thought the whole process from the application to helping set up the new terminal. We would recommend to anyone looking for a new provider.

27 October 2025
Unprompted review
Clover in the UK logo

Reply from Clover in the UK

Hello Discount Carpets and Beds Ltd

Thank you for taking the time to write your five-star review.

We are so happy to hear you are pleased with the excellent service from Adam!

Thank you for choosing Clover UK

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