UK Timber LimitedReviews 

3,556
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items like timber, oak flooring, and sleepers are of excellent standard and meet their needs. The delivery service is consistently highlighted as fantastic, with many appreciating the promptness, helpful drivers, and efficient handling of orders. People also commend the company's service, describing it as professional, friendly, and efficient, with good communication throughout the process. However, some customers also noted issues with product quality, specifically regarding timber dimensions not being accurate or consistent, and some items arriving with damage or flaws. A few other people also felt that order fulfillment could be problematic, with some experiencing delays, incorrect items, or difficulties in arranging delivery times.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, highlighting a fantastic selection and... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing satisfaction, noting good... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and efficient,... See more

Service

Clients share positive opinions on service, frequently highlighting fast turnaround times, helpful and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a late order for sleeper timbers and they had ready for collection in 2 days. I even had to split collection for 2 trips which they were to accommodate and swapped a couple of timbers out on ret... See more

Rated 4 out of 5 stars

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall. Having said that... See more

Rated 5 out of 5 stars

Thank you to the UK Timber team at the warehouse. I recently purchased some oak timber for some shelving and to craft a door to replace the one under my staircase. Really good quality timber. Alway... See more

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more


Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Firewood Supplier
  4. Saw Mill
  5. Wood and Laminate Flooring Supplier
  6. Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

UK Timber Limited

Written by the company

There are several ways that you are able to contact us
Call us on 01536 267107. Our phone lines are currently open between 8:30 - 17:00, Saturday 8:30 -12:00. Email us at sales@uk-timber.co.uk Visit our E-Chat service at www.uk-timber.co.uk Send us a message on Facebook at www.facebook.com/uktimber

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(3,556)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and products

Excellent customer service. The whole team are very helpful.
We have purchased Oak and Douglas fir from them and it’s good quality.
Their delivery service is excellent. We will be using them for all the timber on an Essex barn conversion.

28 April 2026
Unprompted review
Rated 4 out of 5 stars

Excellent people service

I had a late order for sleeper timbers and they had ready for collection in 2 days. I even had to split collection for 2 trips which they were to accommodate and swapped a couple of timbers out on return journey. This also assured me that they would remain open till i picked up late friday.

27 March 2026
Rated 5 out of 5 stars

Professional customer service

Professional customer service, kept me up-to-date with the delivery date, provided a sales invoice and my order arrived bang on time! Kiln dried wood is exceptional as always, however, my only gripe is: I've been buying my wood logs from this company for 13 years, they're the only supplier I trust 100% BUT - back in the day a large builders was WAS just that, it was as tall as me nearly 6ft!, now their " large" builders bags are half the size and are what was then known as a "small bag," the price still seems to be the same for the small bag, so based on the description, you now get less for your money. They do offer a double up , but come on guys, rather than have two pallets of small builders bags, bring back the large bag for the same price as the double up offer for which I would easily pay £300. I do miss the seasoned wood too and do get the new legislation, but needless to say, the kiln dried wood supplied by this company is very superior, cut to just the right size for my wood burner and burns really well. I truly hope this company goes on for many years to come and will always get my custom and recommendation.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

UK Timber have been great when we have…

UK Timber have been great when we have urgently needed timber items for a few of our projects. Items are available for collection quickly and at a reasonable price. Customer service and the sales team are always extremely helpful too. The bespoke machining service is also very useful when we need a specific moulding quickly. We will be using them again in the future with no worries whatsoever. Many thanks

22 January 2026
Rated 1 out of 5 stars

Appalling delivery service

I ordered a pallet of Hotrod briquettes over 3 weeks ago with anticipated delivery of 3-5 working days.
Phoned up today for an update only to be told they had no stock and no idea when delivery could be expected.
However UK Timber are still offering this product online with next day delivery available.

11 March 2026
Unprompted review
Rated 3 out of 5 stars

Easy to order

Easy to order and very quick on readiness for collection. I was happy with the oak until I installed it and noticed a crack appearing from 1 end. As this was meant to be a conditioned piece of expensive wood I am disappointed.

12 February 2026
Rated 5 out of 5 stars

Quality timber at very competitive prices.

I ordered a piece of bespoke solid oak to match some existing shelves.
Order arrived much earlier than scheduled; 4-5 days cf 10 days, and well packaged.
A lovely piece of timber, PAR kiln dried European oak - matches existing shelves perfectly.
I did shop around before placing order. UK Timber Ltd, responded immediately with helpful suggestions and a very competitive price.
Customer Service excellent. Very professional and efficient (thank you Anastasija and Paula).

Definitely recommended. I will certainly use in future.

Robert B


20 February 2026
Unprompted review
Rated 5 out of 5 stars

Extremely happy with my purchase

Thank you to the UK Timber team at the warehouse. I recently purchased some oak timber for some shelving and to craft a door to replace the one under my staircase. Really good quality timber. Always a great experience working with the staff at UK Timber and will continue to do so in the future, would highly recommend to anyone, thank you again.
Andy W

11 February 2026

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