UK Timber LimitedReviews 

3,556
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items like timber, oak flooring, and sleepers are of excellent standard and meet their needs. The delivery service is consistently highlighted as fantastic, with many appreciating the promptness, helpful drivers, and efficient handling of orders. People also commend the company's service, describing it as professional, friendly, and efficient, with good communication throughout the process. However, some customers also noted issues with product quality, specifically regarding timber dimensions not being accurate or consistent, and some items arriving with damage or flaws. A few other people also felt that order fulfillment could be problematic, with some experiencing delays, incorrect items, or difficulties in arranging delivery times.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, highlighting a fantastic selection and... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing satisfaction, noting good... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and efficient,... See more

Service

Clients share positive opinions on service, frequently highlighting fast turnaround times, helpful and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a late order for sleeper timbers and they had ready for collection in 2 days. I even had to split collection for 2 trips which they were to accommodate and swapped a couple of timbers out on ret... See more

Rated 4 out of 5 stars

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall. Having said that... See more

Rated 5 out of 5 stars

Thank you to the UK Timber team at the warehouse. I recently purchased some oak timber for some shelving and to craft a door to replace the one under my staircase. Really good quality timber. Alway... See more

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more


Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Firewood Supplier
  4. Saw Mill
  5. Wood and Laminate Flooring Supplier
  6. Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

UK Timber Limited

Written by the company

There are several ways that you are able to contact us
Call us on 01536 267107. Our phone lines are currently open between 8:30 - 17:00, Saturday 8:30 -12:00. Email us at sales@uk-timber.co.uk Visit our E-Chat service at www.uk-timber.co.uk Send us a message on Facebook at www.facebook.com/uktimber

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,556)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Good communication

Good communication, friendly and quick turnaround of my order. Would highly recommend and will more than likely use again.

4 November 2025
Rated 4 out of 5 stars

Fantastic service

Fantastic service, good quality oak door thresholds, slight bow in one length so needed to trim 5mm off the back to run flat with Door frame.

21 October 2025
Rated 3 out of 5 stars

You did not notify me when the order…

You did not notify me when the order was ready for collection or give me un update on expected delivery times when I requested it.

20 October 2025
UK Timber Limited logo

Reply from UK Timber Limited

Good Afternoon Robert,

An email was sent as soon as the order was ready to be collected. Sometimes email servers can block the email or redirect it to spam/junk which is what must have happened in this case. We apologise for the inconvenience caused.

Kind Regards,
UK Timber

Rated 3 out of 5 stars

The timber at 60 x 59 mm were not…

The timber at 60 x 59 mm were not square and had to be planed to a square condition as corner posts for my job
My explanation was not clear . The sides of the posts were not at right angles 90 -degrees -. I therefore had to plane the posts square.

6 October 2025
UK Timber Limited logo

Reply from UK Timber Limited

Good Afternoon Geoff,

We’re sorry to hear you’re unhappy with the posts you received. After checking your order, we can confirm that the posts were cut to the exact dimensions you selected at 60mm x 59mm. As these two measurements differ, the posts are not square by definition, and the product supplied matches the specifications entered into our custom cut calculator by yourself at the time of order.
We hope this rectifies the issue above.

Kind Regards,
UK Timber

Rated 5 out of 5 stars

Custom size oak field gate

From placing my order to collection the process was easy and efficient, really pleasant and communicative staff and my gate was ready to collect as discussed during the ordering process. My new oak field gate is excellent. Well constructed, looks beautiful and very good value.

3 October 2025
Rated 1 out of 5 stars

PAR posts not square

I ordered 6 planed all round 2500mmx94mmx94mm oak posts from UK Timber. When I got them and measured them, all but one of the posts were not square, and even that one was not 94mmx94mm. They ranged from 91mm to 102mm and some even had different dimensions at each end of the post! How difficult can it be to get dimensions cut accurately?! I needed to use the posts immediately with tradesmen on site, and returning the posts and/or getting new ones cut would be very costly to UK Timber and add a significant delay (and therefore cost) to me, so I suggested coming to a financial settlement. UK Timber eventually offered only £100 off (a discount of 20%). They admitted the posts should have been square and that the measurements were not within tolerance, yet they would not budge on their offer. Really disappointing, and let's face it, they should have been able to supply square posts in the first place.

22 September 2025

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