UIA Insurance Ltd Reviews 

1,461
TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

I tried to reply to feedback on the Davies co. That deal with UIA insurance, claims .but it would not send. However they were excellent an my claim for storm damage was resolved and paid within 2 we... See more

Rated 3 out of 5 stars

dissapointed at the above inflation increase tbh also there is no where to complain online seems that like all other companies that repeat customers are screwed over in order to offer go... See more

Company replied

Rated 1 out of 5 stars

Been with this broker for 9 years, they insured my home through Covea insurance, an awful french mutual insurance company, best avoided, UIA started out as a partner to trade unions, you would have th... See more

Rated 1 out of 5 stars

I had a leakage in my kitchen due to a stop tap leaking i fixed it, the assessors came out said its a straight forward complaint and would be covered, i installed the floor 18 months ago so damage... See more

Company replied

Company details

  1. Insurance Agency
  2. Labor Union

Information provided by various external sources

Insurance for trade union members.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

1K reviews

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2.4

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(1,461)

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Rated 4 out of 5 stars

Painless and easy policy renewal

Painless and easy policy renewal. I don't understand market pricing but the increase not as dramatic as last year. When I haven't claimed I just don't know why there are annual increases. Not saying you are different from others but I could do without it.

9 May 2021
Rated 5 out of 5 stars

The renewal process is quite easy…

The renewal process is quite easy compared to companies I have been with before , the price compared with last year was not that great and when when doing comparisons with other insurance companies for what they offer including holiday insurance no one comes close

12 April 2021
Rated 5 out of 5 stars

Uia home and contents

I found dealing with UIA insurance on line very easy to follow and a quick response to the request for a quote
Which I found to be acceptable
I have no hesitation in recommending
UIA

2 April 2021
Rated 5 out of 5 stars

Excellent service

My claims was handled promptly I was given detailed information and guidance. My claim handler was very professional and helpful. I don’t think you can get a better service elsewhere.
Thanks UIA

25 March 2021
Unprompted review
Rated 1 out of 5 stars

Policy holder since 1987

Policy holder since 1987 , asked for help re step cracks , sloping floors . UIA accepted liability, they carried out 18months of monitoring. Conclusion by subsidence expert ... weight of roof tiles too heavy. Paid around 15k for new roof. Roof has made no difference as cracks still appearing U I A state we did not instuct you to fit a new roof. I have email after email from the subsidence expert stating the wieght of the tiles is causing the ceilings to crack and the external step cracks in the brickwork. This has been going on since 2017. UIA maybe competitive for premiums but they will do anything they can to avoid helping you when you really need them especially if it means them spending money. 35 years of loyalty gets you nowhere . And lets not get started on their contractor's destroying our tarmac drive , breaking our front wall and blocking our sewage pipe twice so sewerage overflows onto our patio. 4 years of pain from a simple enquiry about step cracks !

25 March 2021
Unprompted review
UIA Insurance Ltd logo

Reply from UIA Insurance Ltd

We are sorry to hear about the service you have received and any distress this may have caused you. I am pleased to hear you have spoken with our Head of Claims this week who will ensure we will give you the required support and help needed to resolve your claim. Thank you for your review.

Rated 5 out of 5 stars

So easy and straight-forward

So easy and straight-forward. Quality piece of mind purchase.

Accessed a quote on line using my Unison membership. Very reasonable price for extensive buildings and contents cover - even gave a 40 % no claims discount.

Will definitely be back when car insurance is due. Thank you

22 March 2021
Rated 1 out of 5 stars

Emergency Cover

I have the UIA Signature level of insurance which includes emergency cover. On the 14th January this year I reported that we had rats in our loft. Since then I have had absolutely appalling customer service not only from UIA but the Pest control company they use. No one rings back to keep you informed and I have since written a complaint which has not been satisfactorily responded to. We still have rats in the loft and they have completely washed their hands of the whole issue. They simply do not seem to care. I did get an e-mail from UIA which I thought was about my complaint but to add salt to the wound it was a renewal reminder saying that my policy had risen by about £70 to a whopping £620/year. I think they know what they can do with that!

21 March 2021
Unprompted review
UIA Insurance Ltd logo

Reply from UIA Insurance Ltd

I'm very sorry to hear you are unhappy with your home emergency claim and the service from the pest control company. I believe ARAG was in touch on Monday 22nd March via email and our claims team have also tried to contact you but are yet to receive a response. Please do get in touch when it is convenient. Kind regards. CM

Rated 4 out of 5 stars

Good service.

Good service at a reasonable price. Was concerned that since I am now retired that I was not covered by the house insurance but was assured that it was O.K because I originally took out the insurance when I was a member of Unison.

20 March 2021

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