I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... See more
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Having dealt with many utility companies across multiple sites, I can safely say the experience with Reece/UGP generally is one of the most supportive, responsive and personable. Thanks to the amazing... See more
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These guys are the best! Thank you, Tom and Niamh. I recently opened a private counselling practice, and discovered that the gas meter had been illegally removed prior to my tenancy — yet the l... See more
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My dealings with UGP have been positive right from the start. Tom explained the change over process thoroughly, providing us with a competitive deal and seamless transition. It was quick, professional... See more
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Company details
About UGP - United Gas & Power
Written by the company
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Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Written by the company
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Contact info
Guiseley, LS20 8AH, Leeds, United Kingdom
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4.7
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Highly Recommended
I had a really positive experience speaking with Tom Broughton. He was incredibly helpful, took the time to explain everything clearly, and made what felt quite confusing much easier to understand.
He was patient, knowledgeable, and genuinely went above and beyond to help. It’s rare to come across that level of service these days. Highly recommended. ⭐⭐⭐⭐⭐
31 March 2026
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your fantastic feedback! We’re delighted to hear that Tom was able to make things clear and straightforward for you, and that his support made such a positive difference. Providing patient, knowledgeable, and genuinely helpful service is exactly what we aim for.
We’ll be sure to pass your kind words on to Tom — he’ll really appreciate it. Thank you again for your recommendation.
✨ The UGP Team
Took two months to get new contract…
Took two months to get new contract details from them standing charge went from 39p to £1.40 a day and because they took so long to get me a contract and I was out they have charged £4.50 a day standing charge and they don’t state the rates on website😡😡😡😡
A lot better deals out there with honest companies
16 March 2026
Unprompted review
Reply from UGP - United Gas & Power
Hi Kath,
Thank you for taking time to leave us a review.
The out of contract prices can be found on our website here.
https://www.ugp.co.uk/support/faqs/contracts/
We do not have any information to be able to contact you with regards to looking at your prices and potentially offering you a backdate on the rates to help with the charges.
Unfortunatley out of contract prices are always high with commericial energy but I am sure we can help.
Please contact us at your earliest convenience and ask for Tim in Sales who would be happy to help.
Thanks,
UGP
Seamless transition and very easy to…
Seamless transition and very easy to navigate their portal.
10 March 2026
Reply from UGP - United Gas & Power
Thank you for your feedback! We’re really pleased to hear that your transition to UGP was seamless and that you’ve found our portal easy to use.
✨ The UGP Team
Latoya
Latoya, a Customer Services Advisor has been amazing! Thank you Latoya
9 March 2026
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your lovely feedback! We’re so pleased to hear that Latoya provided such great support. We’ll be sure to pass on your thanks to her — she’ll really appreciate it.
✨ The UGP Team
Two great assets to UGP
Tom and Sophie are both brilliant in getting us signed up to new contracts.
2 March 2026
Reply from UGP - United Gas & Power
Thank you for your great feedback! We’re really pleased to hear that Tom and Sophie were able to support you in getting your new contracts set up smoothly. We’ll be sure to pass on your kind words to them — they’ll be delighted to hear it.
✨ The UGP Team
Very impressed with the customer…
Very impressed with the customer service. Switching to UGP was quick and straightforward, which is unusual these days. Dylan Cawley and Sophie Walker were both a pleasure to deal with
27 February 2026
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your kind review! We’re delighted to hear that switching to UGP was quick and straightforward for you. Providing excellent customer service and making the process simple is exactly what we aim for.
It’s great to know Dylan and Sophie were a pleasure to deal with — we’ll be sure to pass your feedback on to them.
✨ The UGP Team
Customer service not helping me to fix…
Customer service not helping me to fix my contract and charge me with variable rate, they will only chase you for your bills but not doing anything. AVOID USING THEM!
16 February 2026
Unprompted review
Reply from UGP - United Gas & Power
Hi Marco Wong,
Thank you for taking time to leave us a review. When you move into a property and do not set up a contract you will always get charged a variable price. We will request payment on this for the energy that is used.
Our sales team have been trying to get in touch with regards to setting up a contract but as this is a residential property we are unable to offer a business contract.
If you would like further information on this please get in touch with us and we would be happy to discuss.
Kind Regards,
UGP
Excellent customer service
Excellent customer service. The process of moving over to UGP has been made very easy - this is rarely my experience these days! Both Dylan Cawley and Sophie Walker have been excellent to deal with.
10 February 2026
Reply from UGP - United Gas & Power
Thank you for your fantastic feedback! We’re delighted to hear that the move to UGP was made easy for you — that’s exactly the experience we aim to deliver.
It’s great to know that both Dylan and Sophie provided excellent support throughout the process, and we’ll be sure to pass on your kind words to them.
Thank you again for choosing UGP and for taking the time to leave a review.
✨ The UGP Team
Really easy to deal with
Really easy to deal with. Local company, had a personal account manager who always available to assist
5 February 2026
Reply from UGP - United Gas & Power
Thank you for your kind feedback! We’re really pleased to hear you found us easy to deal with and valued having a dedicated account manager on hand. Providing local, personal support is something we’re proud of.
We appreciate you choosing UGP and look forward to continuing to assist you.
✨ The UGP Team
Reply from UGP - United Gas & Power
Thank you for your lovely feedback! We’re really pleased to hear that our team were polite, knowledgeable, and went the extra mile to assist you. Providing helpful, attentive service is something we take great pride in.
We appreciate you taking the time to leave a review.
✨ The UGP Team
poor experience
poor experience,
surely they should agree rate before sending ducu sign. however this didnt happen and rate very last page small written. when we ask why they keep saying you sign document. cowboy style
16 January 2026
Unprompted review
Reply from UGP - United Gas & Power
Hi Suleyman,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.
Based on your reviews in general, it does seem that you have had a number of issues relating to energy supply with a number of suppliers in the past and we are sorry to hear this is again the case.
In terms of the contract issued via the broker, the DocuSign contained two pages — one confirming the site details and the other clearly setting out the agreed unit rates and charges. This was sent for review and signed electronically.
If this contradicted rates previously discussed with your broker and you feel like you have been misold we would like more information on that.
That said, we absolutely understand that the unit rate is the most important part of the decision, and this should always be clearly highlighted and understood before any contract is signed.
If this wasn’t communicated clearly or confidently at the time, we regret that and will take this on board.
We’d welcome the opportunity to review this with you directly and address any outstanding concerns. I know our customer service manager has been in contact with you on this. If you would like to discuss this further feel free to get in touch.
Fantastic experience signing up to UGP
Fantastic experience signing up to UGP. Stress free as a business owner, a smooth change of supplier.
1 January 2026
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your great feedback! We’re delighted to hear that signing up to UGP was a smooth and stress-free experience. Making the change of supplier simple for business owners is exactly what we aim for.
We really appreciate you choosing UGP and look forward to supporting you going forward.
✨ The UGP Team
Had a very positive experience with…
Had a very positive experience with UGP.
From the outset, communication was clear, responsive, and professional. Aakash, our main contact was particularly helpful, he took the time to explain everything clearly, answered all our questions promptly and made the whole process straightforward.
The service provided was efficient and well managed and felt supported throughout. Its refreshing to work with an energy company that is transparent and easy to deal with.
Would happily recommend UGP to others
7 January 2026
Unprompted review
Reply from UGP - United Gas & Power
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that your experience with UGP has been so positive and that the communication throughout was clear, responsive, and professional.
It’s great to know that Aakash was able to explain everything clearly, answer your questions promptly, and make the process straightforward. Providing a transparent, well-managed service where customers feel supported is exactly what we aim for, so it’s fantastic to hear this came across.
Thank you again for your recommendation — it’s very much appreciated.
✨ The UGP Team
Brilliant Customer Service
Ever since we joined UGP the customer service has always been brilliant which was very important to us. We had always struggled with other utility companies prior to this but since we have been dealing with our dedicated account manager, Thomas Knapp, we have had no issues and everything has been dealt with efficiently and he couldn't be more helpful. Couldn't recommend this company enough for great pricing and customer service.
23 December 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that the level of customer service has made such a difference for you and that your experience with UGP has been smooth and hassle-free.
Thomas Knapp will be really pleased to hear your kind words — having a dedicated account manager who can deal with everything efficiently is exactly the experience we aim to provide. We’re also glad to know our pricing and service continue to meet your expectations.
Thank you again for the recommendation and for choosing UGP.
✨ The UGP Team
Reece, got it done!
Reece, as always, was helpful, got the job done and sorted all the background work.
We have spent a lot of time going around in circles iwth energy consultats, but Reece is clear, to the point and saves all the "messing about".
Assisted with contract overlap and new account issue well. *****
11 November 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you for the fantastic feedback! We’re really pleased to hear that Reece was able to cut through the noise, handle the background work, and get everything sorted efficiently. It’s great to know his clear and straightforward approach made a real difference, especially after dealing with challenges elsewhere.
We’ll be sure to share your kind words with Reece, and we truly appreciate your continued trust in UGP.
✨ The UGP Team
Great Serice from UGP
Reece from UGP has always been in regular contact with me and was helpful in making the move to UGP run smoothly but also in helping to advise on and resolve issues with our previous suppliers too.
16 December 2025
Reply from UGP - United Gas & Power
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that Reece has been helpful and kept in regular contact throughout your move to UGP, as well as supporting you with issues involving your previous supplier.
We’ll be sure to pass your kind feedback on to Reece, and we appreciate you choosing UGP.
✨ The UGP Team
Good price. Easy to communicate with.
Good price. Easy to communicate with.
Hassle free switch
18 December 2025
Reply from UGP - United Gas & Power
Thank you for your review! We’re pleased to hear you found our pricing competitive and the switch hassle-free. Clear, easy communication is something we really value, so it’s great to know that came across.
We appreciate your feedback and look forward to supporting you going forward.
✨ The UGP Team
11/10
Reece has helped us with some complex issues over the past year and it's been so so helpful to have easy contactable support on hand. Thanks!
17 December 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you for the fantastic 11/10 review! We’re really pleased to hear that Reece has been able to support you through some complex issues and that having easy, direct contact has made such a difference. We’ll be sure to pass on your thanks to him.
✨ The UGP Team
Change of energy suppliers
They took care of all the transfers, and the process was very smooth.
16 December 2025
Reply from UGP - United Gas & Power
Thank you for your review. We’re really pleased to hear that the transfer process was smooth and taken care of for you. Making the switch as simple and stress-free as possible is always our aim.
✨ The UGP Team
Great communication link with Thomas
Great communication link with Thomas. The transition process has been easy to date.
16 December 2025
Reply from UGP - United Gas & Power
Thank you for your review. We’re pleased to hear that communication with Thomas has been clear and that the transition process has been straightforward so far. We’ll be sure to pass on your feedback to him. Thanks again for choosing UGP.
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