UGG Reviews 

So my husband got me some ugg trainers that I wanted and I wore them twice and both times massive blisters contacted customer service and basically told to wear a plaster with them shouldn't really have to for 140 pound trainers

I have had an awful experience with UGG they said they had delivered my parcel but I hadn't received it now more than 6 weeks later I am still waiting to get a response on a refund and there is no complaints department I can find to speak to ....beyond furious is an understatement.

No Customer service on weekends. They have charged me twice and sent me two separate confirmation numbers so I am pretty sure they will get back to me within their “3-5” day period after both items have shipped and it will be my problem to do the return and wait weeks to get my refund when a simple phone call would have fixed this. Oh but the number listed does not work and again, it’s Saturday. Their customer service is M-F. Ridiculous. Will not be ordering from Ugg in the future.

Didn't get parcel and it's my fault picture of parcel on roadside gone by the time I got home. Spoke to 3 different people and just getting nowhere. Don't order off uggs.co.uk

The customer service is just a joke. No help whatsoever. No answer for over a week. In one letter they say they never received any photo proves from me (of course it has been sent), and the following letter says they are not able to view pictures due to their format (jpeg)
Hey, Uggs, are you literally pulling one's leg?

Had to start a case with Paypal

I recently had a very unpleasant experience with UGG's delivery service. I placed two orders that were meant to be delivered to Yeep lockers, but on both occasions, the lockers were empty when I arrived. The courier returned my orders to UGG without notifying me or attempting to correct the issue.

I reached out to UGG customer service, requesting that they resend my orders directly to my home address to avoid further inconvenience. Instead, they simply refunded my money and told me to place a new order. Unfortunately, the promotional prices available during my initial purchase had since expired, and I was told I would need to pay full price to reorder.

This experience has been incredibly frustrating and I’m disappointed by the lack of support from UGG in resolving what should have been a simple delivery issue.

I wish there was a zero star! Ordered a pair of earmuffs, however DPD didn’t deliver to my address and parcel was lost. Customer services eventually replied and said they’d sent a replacement- replacement was sent to an address 100 miles away from me and signed by some stranger! I contacted them again but have been ignored so I’m currently out of pocket and no earmuffs! Beyond upset and concerned-
Update! Have to revise my review as to be fair to Ugg they have now given me a refund for the two non deliveries so problem resolved. However I would be very nervous about ordering again as it’s very stressful and time consuming trying to sort it out

My parcel went missing they won't give me a refund can't ever get hold of them absolutely disgusting customer service do not buy from them I've never known a company like it

Terrible customer service! Very difficult to get a reply! Sent numerous emails! My parcel was delivered to the wrong address, they sent me a photo showing where it had been left but it wasn’t my house! DPD confirmed it had not been delivered to my address but said Ugg had to sort it out. Still waiting! I am out of pocket £150!! Fuming!

I have waited a week for a response from UGG
The first red flag was an UGG automatic reply which stated DO NOT send further emails and 3 working days wait for a response (mine was a week) If you dare send a further email and not wait indefinitely this will result in you being put to the back of the queue!
The response email now wants several photos which I can only imagine is trying to prove or disprove authenticity of the boots, when the order number covers most of the information and a simple yes the boots are acceptable with white insoles or no there is an error and we will send you some black insoles to go in your black lined boots would eliminate the issue I have.
Having now read similar reviews I am now wishing I had read them first before I made the mistake of buying my first pair of UGG boots. Anyway I am now not holding much hope of a resolve so my advice is to avoid which is sad as UGG used to be a trusted name.

My parcel was left on the street outside my house and stolen - I have been trying to get hold of customer service for over 1 month/ they said response time is 22 working days - and every time I email I go back to the bottom of the queue. For such a huge global company I’m so shocked by the customer service

No refund of £300! I returned part of my order a month ago, and according to the tracking information, it has been delivered.
So far, I have not received any refund. It’s £300! I have emailed multiple times, but UGG does not respond to my messages.
I will never shop here again. Be cautious if you decide to return anything to this company.Géén terugbetaling van E 300,- !
1 maand geleden een gedeelte van m'n bestelling retour gezonden, volgens de track&trace is deze ook bezorgd.
Tot nu toe geen terugbetaling. Het gaat om 300,- !
Vaak gemaild, maar UGG reageert niet op mijn emails
Ik koop hier nooit meer. Pas op als je bij deze partij iets retourneert.

DO NOT ORDER!

Order a pair of Ugg from website don't even think they are real I wore them for two hours and the fur has completely worn! Customer service might as well not exist they don't care at all about helping you I've been chasing them since oct 4th!!!! I want my money back simple!

Absolutely disgusting

FAKE BOOTS sent out from official website been told I’ve been refunded the wrong amount and still awaiting confirmation it’s LONG I want my £200 back simple!!!

Worst customer services I have ever experienced. Bought some slippers for my wife's birthday, a size 5, they were too small, she needed a 6. Tried the returns portal for an exchange, down for maintenance. Tried again the next day and the next, still down. Tried the online chat, no customer services people available...sent an email to customer services. Tried messaging through twitter and insta, they could only suggest i email customer services. Received a response after several days saying to use the online portal, which was still not working, and was told I only had 30 days to exchange which I had now gone past... Still exchanging emails but getting nowhere, returns portal us still down, has been for at least a week and a half it seems.

Nothing but problems with my UGG order- customer service non existent, live chat never available, phone number cuts off! My Ugg parcel has been lost on returning and DPD have confirmed this but will not do anything as has to be UGG! £100 out of pocket and not reply'

Returned my item over a week ago

I returned my item over a week ago and have received no confirmation email, no refund or anything, tracking shows it has been delivered so why haven’t I been refunded! I will not be ordering from their website again, £105 and they couldn’t care less.

Ordered boots from this site for next day delivery, thinking that it would be straight forward. Oh how i wished that i had read these reviews first.
DO NOT ORDER FROM HERE. I ordered my boots for next day delivery, 5 days later i still don't have them. Order has not progressed at all in that time on the tracking. I have tried to contact them several times, with no response. Save yourself the stress and stay away from this site.

I’m trying to get an update on an exchange. Chat and returns tracker unavailable all week. No response to my email. Impossible to contact.