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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of styles and prints available, finding the designs cute and fun. Reviewers often mention that the patches effectively keep their devices in place and are durable, even with daily activities. Some also praise the quality of the products, noting attention to detail and a premium feel. However, a significant number of people report issues with customer service, citing unresponsiveness and a lack of helpful solutions. There are also frequent complaints about orders not arriving, incorrect items being sent, or tracking numbers not working. Furthermore, some customers have reported experiencing skin irritation or discomfort.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with the patches,... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction with the... See more

Order

Customers had negative experiences with order, with many reporting that their orders never arrived, even... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as terrible or... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing fast delivery and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Tried to purchase one of the plushies as a birthday gift for my girlfriend. They sent 2 out and neither arrived, they then refused to send a 3rd via tracked shipping (which would be standard for a... See more

Rated 1 out of 5 stars

Used them a couple of times successfully - now they only sent half my order and customer service never responds - about 33£ out of pocket and my 6y old daughter is out of essential medical equipment... See more

Rated 1 out of 5 stars

I would give this company zero stars if I could and wish I’d read the reviews on here before ordering from them. My daughter had an awful reaction to these patches. I sent them back for a refund as t... See more

Rated 1 out of 5 stars

AVOID AT ALL COSTS!! Placed an order with Type One Style nearly two weeks ago now and I haven’t received my item. The customer service is dreadful, I’ve been sent the exact same email twice... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Trustpilot does not accurately represent our business. See our website for verified, order-linked, and IP-traceable reviews. We refuse to pay a quoted £15,000 per year for this bias and unfair service. A world-leading diabetes brand. We provide CGM patches made here, in-house, in the UK. Our products are used by over 200,000 patients and supplied both through our website, through the NHS, and through hospitals across the US, Canada, and EU.


Contact info

2.8

Average

TrustScore 3 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous patch designs

They have a lot of gorgeous designs for patches for my freestyle sensor. I buy them every month for my freestyle. I also buy the under sensor patches just brilliant.
The over sensor patches are absolutely brilliant. They stick really well and only come off when I remove them. The beautiful patches makes me feel more confident when my sensor is visible as people do tend to stare

7 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Joanne!

Rated 5 out of 5 stars

Love the patches

Love the patches. I’ve used patches designed for different devices as well as stickers and they are always great. Perfect for my sensitive skin and keep my CGM in place for the full time, no more devices falling off. Delivery is always fast and points collected through the app gives discounts. Highly recommend!

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Jasmine!

Rated 5 out of 5 stars

These are the best

These are the best!

I have used these for over 2 years now. Other companies patches have been ok but these are better. The range is fantastic and they bring out new designs constantly. All the sensors are covered and they do stickers to go on pens, pumps and on top do other products like plush toys for children. The prices are reasonable and they do a reward and different supply options. Wether you're after one to try out or a years supply it's all covered.
I can't fault them. If you want a large range used these, if you don't care don't but you'd be missing out on a great service!

8 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Emma!

Rated 5 out of 5 stars

Great products!

Great product range & reasonably priced!

Great customer & friendly service.

Fast delivery ( next day mostly )

4 March 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Gulcan!

Rated 1 out of 5 stars

Good luck with customer service

I’ve ordered twice and each time, delivery was late, items were not as described, and I could not get a response from customer support after MONTHS of trying. Their products are cute and prices/deals are great BUT if they don’t fit the device as shown in pictures and descriptions on their site, it’s useless. I’ve ordered device stickers and some patches. Stickers were way too small and not exactly shaped right to fit on my Dexcom. Patches were so-so quality but no real complaints there. I tried to email customer support several times, contacted their Facebook page, as well as wrote a review before and it just got deleted. Don’t make the same mistake I did.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

amazing company!!!

I absolutely adore their stickers and fun designs- I have had various pieces of tech and turn to them time and time again. Their service is amazing and dedication to customers is 100%

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Gabbi!

Rated 4 out of 5 stars

Brilliant patches!

I found this company accidentally, it was an ad that appeared on Facebook and I think they were giving away stickers for devices if you paid postage. I read the initial comments and most of them said be aware. I decided to pay the postage through PayPal that way at most I was only going to loose £1.99. However my ordered arrived via Royal Mail tracking with no problems and the stickers were for my devices like my pump and pens. I also ordered one patch to try! Best decision I ever made. The first patch that I’ve worn over my sensor that didn’t make me want to tear my skin off, I didn’t blister, it didn’t itch and it left no redness. 4 stars because actually reaching someone proved initially tricky, the app didn’t work and neither did social media - I had to go to their website to get a reply. The shape for the guardian sticker is a little bit off there isn’t enough on the end that’s thinner to stick the sensor down so there is no room for the slightest error. I had an error with one sticker not sticking at all and was told it’s usually down to application error despite the fact my fingers never touched the end that refused to stick. The colours are slightly more muted in person than on the internet. Once o was able to get in touch they credited me with the points so I can get a new patch at my convenience. Points can only be redeemed via the website and you need to have 500 for a £5 voucher. I am on my 3rd order because they have mostly lasted with the heat, the bath doesn’t affect them in anyway, they don’t irritate and I like picking my designs. Can I afford new patches every month no of course I can’t £2.49 for a guardian patch Isn’t crazy expensive but it’s not sustainable to keep that up every month. All in all I do rate the product, I think for many who do have reactions to plasters these are an amazing alternative and I would recommend! Possibly teething issues in the early days but I’ve always received my order and I get a tracking number as soon as it’s posted. Give the company a chance but also be kind they are only human and errors do happen!

17 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thank you for the feedback and kind words Hannah, super appreciated :) Please pop us an email and we'll credit you some points; we guarantee our patches and stickers, so for each one that didn't stick, we'll send you the value in points and see how we can help you with future ones.

Rated 5 out of 5 stars

Choice of many designs

Choice of many designs to choose from, the quality of the patches is second to none and they stay stuck until the sensor needs changing. Fast delivery and no complaints whatsoever.

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Melissa :)

Rated 5 out of 5 stars

Will Buy Again!

I've bought a few times from Type One Style, I live in Ireland and unfortunately there isn't much demand for products for type 1 diabetes. I'm so glad I can shop and buy from Type One Style! The CGM patches not only help to make my device more secure, but they also add some much needed fun and personality. Prices are reasonable, products are reliable, plenty of designs, and the shipping is fast and efficient. I will definitely buy from here again in future.

2 April 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Phillippa :)

Rated 5 out of 5 stars

Diabetic patches

Charlie makes wonderful diabetic patches, my little girl absolutely loves all the design’s

14 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Zoe :)

Rated 3 out of 5 stars

Good tapes

Good tapes

VFM could be better

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks for the feedback Ruth :) For Value for Money, have you tried ordering in packs? Packs have a discount built-in, and you can combine it with other discount codes / sales etc. You can get patches down to around £1.50ea this way.

Rated 4 out of 5 stars

Excellent value and Amazing choice!

Amazing company! Brilliant patches of so many different designs. They last about 7-8 days (but I gym/swim twice a week), so very good value. Love the mystery packs too!

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Charlotte!

Rated 5 out of 5 stars

Type One Style patches very effective

Type One Style patches are very effective as they stick easily to the skin and last over the 14 days I use the Freestyle Libre 2 sensor. Really good product. Highly recommended.

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Mary :)

Rated 5 out of 5 stars

AMAZING company who help people feel…

AMAZING company who help people feel more comfortable with their diabetes. i’ve felt so much better about having my diabetes technology on show with the stickers and patches that they offer. They are genuine and kind and always great with packaging and customer upkeep. amazing people overall.

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Abbie!

Rated 5 out of 5 stars

Wonderful!

These guys are absolutely amazing. The patches actually stay stuck for the whole sensor session, they’re not irritating, and the designs are adorable. I’ve had a couple of issues with posting through no fault of their own, but they got things sorted for me so quickly. Awesome bunch of humans!

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Fleur!

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