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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of styles and prints available, finding the designs cute and fun. Reviewers often mention that the patches effectively keep their devices in place and are durable, even with daily activities. Some also praise the quality of the products, noting attention to detail and a premium feel. However, a significant number of people report issues with customer service, citing unresponsiveness and a lack of helpful solutions. There are also frequent complaints about orders not arriving, incorrect items being sent, or tracking numbers not working. Furthermore, some customers have reported experiencing skin irritation or discomfort.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with the patches,... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction with the... See more

Order

Customers had negative experiences with order, with many reporting that their orders never arrived, even... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as terrible or... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing fast delivery and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Tried to purchase one of the plushies as a birthday gift for my girlfriend. They sent 2 out and neither arrived, they then refused to send a 3rd via tracked shipping (which would be standard for a... See more

Rated 1 out of 5 stars

Used them a couple of times successfully - now they only sent half my order and customer service never responds - about 33£ out of pocket and my 6y old daughter is out of essential medical equipment... See more

Rated 1 out of 5 stars

I would give this company zero stars if I could and wish I’d read the reviews on here before ordering from them. My daughter had an awful reaction to these patches. I sent them back for a refund as t... See more

Rated 1 out of 5 stars

AVOID AT ALL COSTS!! Placed an order with Type One Style nearly two weeks ago now and I haven’t received my item. The customer service is dreadful, I’ve been sent the exact same email twice... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Trustpilot does not accurately represent our business. See our website for verified, order-linked, and IP-traceable reviews. We refuse to pay a quoted £15,000 per year for this bias and unfair service. A world-leading diabetes brand. We provide CGM patches made here, in-house, in the UK. Our products are used by over 200,000 patients and supplied both through our website, through the NHS, and through hospitals across the US, Canada, and EU.


Contact info

2.8

Average

TrustScore 3 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great patches - Positive experience as a consumer.

Being a UK merchant selling to USA market there are issues with the shipping and delays BUT having said that, it’s beyond the merchant’s control. These patches are the only ones proven to be hypoallergenic - I have little to almost no reaction to the product. Their customer service may be slow but they’re doing their due diligence to make sure the customers are satisfied with their purchases. I haven’t received any incentives to write this review.

4 September 2023
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Alma!

Rated 5 out of 5 stars

absolutely amazing!

i absolutely love the patches and stickers from here. i was looking for patches and stickers for a while and found these guys and i immediately quit looking afterwards. they are extremely comfortable to wear i don’t even remember i’m wearing them plus they have super cute designs. they last the duration of however long you need them to. the only issues i’ve experienced is they are very delicate to put on by yourself but you get it eventually. and receiving the patches or stickers takes what feels like forever but is 100% worth the wait.

22 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Tapanga!

Rated 5 out of 5 stars

Great patches

Being rather clumsy, I often used to knock my arm and dislodge my sensor. Since using Type One Style patches, my sensors stay in place even when bumping into doorways. The sensors need replacing every 2 weeks but I put mine on 2 or 3 days before the old one runs out. The patches mostly last me 17 days which is great.

22 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Karen! :)

Rated 5 out of 5 stars

Look great and stays on!!

Love getting my Dexcom patches as they look great and really help to make my Dexcom last the full intended 10 days!

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Reanna!

Rated 5 out of 5 stars

Best products EVER

Best products EVER, looking beautifully and of sky high quality. I recommend them wholeheartedly ❤❤❤❤❤

22 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Andrea!

Rated 5 out of 5 stars

BEST PATCHES EVER!

I have ordered from this company a few times now. The first time I ordered maybe 15 different patches. I got to wear 2 of them before they disappeared, but so happy to order more. They are so worth the money!!!

8 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Allie!

Rated 5 out of 5 stars

Personal and Speedy Service!

I appreciate the personal service that I have gotten from Charlie and the crew at Type One Style, especially their speedy shipping... which is INCREDIBLE, since I'm actually "ACROSS THE POND!" Products still manage to get to me more rapidly, and my issue (the one time a problem occured!) was solved faster by these guys than here in The States! WOWSERS!

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Stefani!

Rated 5 out of 5 stars

Type One Style makes a great product…

Type One Style makes a great product that does everything they advertise to do. They stick extremely well, are cute and stylish, and the delivery is so quick (in my case about 4-5 days from date of shipping from UK to PA). I have ordered cover stickers, device stickers, and stickers for sensitive skin for under my sensor. I will buy from this company again and again. All that being said, they are also the least expensive company of its type, so a great price on top of great product.

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Jennifer!

Rated 1 out of 5 stars

I have been sending them messages I…

I have been sending them messages I order some patch’s for my freestyle libre & recived my two order so I order another order bc I really loved the patch’s , & it’s been over 20 days I have not yet received my order or have have not gotten any updates on my tracking they have gaved me 3 different tracking numbers already this order was over 40$ & I asked to speak with someone and the communication is very horrible ! I have not received a refund or my order !! I’m pretty upset !

27 April 2024
Unprompted review
Rated 5 out of 5 stars

The BEST device protection on the market

I don't know what I would do without TypeOneStyle. Their products give my devices the best protection meaning I never have to worry about my dexcom or infusion sites falling off.

I have really sensitive sking and their patches are so gentle. I also love how easy they are to apply.

I had tried SO MANY other brands before I came across TypeOneStyle, but I would have to use 3 or 4 patches per sensor as they just wouldn't last. Plus the colours would fade, edges curl up and leave me with bad reactions.

This brand is definitely the best on the market! I really hope lots more people living with diabetes discover them 🙏 as they are such a lovely 'community comes first' style business 🥰

21 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Marnie!

Rated 5 out of 5 stars

Perfect patches

Perfect patches, only ones that help my sensors stay on and love the variety of designs

19 May 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Chloe! :)

Rated 5 out of 5 stars

They are the best patches !

They are the best patches !! So many colours and designs! The customer service is amazing. I absolutely love this company, their products and their services:)

18 April 2024
Unprompted review
Type One Style logo

Reply from Type One Style

Thanks Andrea :)

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