The Wellness Compnay Reviews 

Charged for a membership renewal without any indication on my profile that this would be a recurring charge, and they will not refund. Tried to delete my profile so they don't have access to my credit card and they say this is not possible!!??

I had a question and order concern. Customer service responded quickly with a fully detailed answer to my question and eliminated my concern.

Have not received my paid for medications. Ordered April 30th. Have called and been told it's coming.

I think this is a great company but they have some things to work out. I ordered a product and got the first order. Then I recieved nothing for months. I then noted that I was being charged every month the $348 charge. Come to find out I had to reply to a medical questionnaire form but they gave me no indication that I needed to do it and it was going to my spam. They resolved it promptly and politely but the system needs to get better. I have no doubt they will improve as they are committed to a better health care system.

My frustration with the overall Wellness Co. regarding replenishment services was significantly quieted and communications improved due to the representative sincerely trying to resolve issue. The honest calm nature of the representative was evident as we pursued the resolution. I appreciated that.

Their Tirzepatide gum is useless product. Additionally I contacted them about canceling a second order that I did not place and they sent it to me anyway and charged my credit card. Siren song customer service that will do anything to not cancel or refund an order. BEWARE!!!!!

Replenishment order still hasn't been processed after almost 2 months even though I have been charged. No one will give me a definite date of shipping. Highly annoyed

I cannot imagine what could induce reputable physicians to abandon their practices and become hucksters, selling penny antibiotics for $300 or worthless "weight loss" drops. (If I ever need the former, I'll simply ask my internist to write me some CIPRO "for a rainy day.") I am certain The Wellness Company will presently be selling "magic holy water" like Peter Popoff Ministries.

(BTW, I have a suggestion that should be far cheaper than weight loss drops: PUSH YOURSELF AWAY FROM THE TABLE. "Oh, but I have GLANDULAR problems!" they'll protest--while downing the day's eighth box of Hostess Cupcakes.)

My husband retired so I am no longer insured by his company and Obama care has made private pay insurance so expensive, I cannot afford it. The Wellness kit has been a lifesaver to treat my reoccurring sinus infections.
I had a little trouble navigating the site the first time but the online customer support was very responsive. Even the AI was great.

The Wellness Company is very special and absolutely unique with the services that provides and the outstanding care of the people like me that are reaching out to get help and have questions. I am very grateful! God bless and prtect them!

Their overpriced supplement for hair loss gave me extreme Diarrhea and they offer no refunds which is not made obvious when purchasing.

Justin was very clear and thorough with the process.

I was surprised to see 3 stars. I had nothing but a great experience with TWC.. very helpful, always able to reach a live person when I called. Immediately responded when I emailed. Friendly Professional Service. No complaints!!! 5 Stars

wellness co the worst customer service I have ever experienced

I received my kit after speaking with a doc via telephone. I explained my allergies in that conference. I received my kit after a long wait. The one time I needed it, I looked into everything in the kit and they do not include any substitutes for meds you might be allergic to. None of the meds in there were suitable for what my issue was at the time. There is no discount if you don't get the full kit. They don't tell you on the phone that you will not get a suitable substitute for the meds that you're allergic to either. Paid full price for an incomplete kit. No happy about that.

The Wellness Company deserves this 5Star review. Their products are great and customer service gold star as well. The Wellness Company is exceptional in educating the public and assuring the correct wellness plan for all. Thank you for being a trusted part of my healthcare journey! Vicki

Ordered product beginning of Oct 2025. Went into my account 10/28/25 to cancel the next order, for Nov 1, along with cancellation of the product. Dec 1 received an email they are getting my order ready to ship. Called them and they said I cancelled my “membership, not my subscription”. I didn’t have a membership and explained that. When I asked what was this supposed “membership” I cancelled was for, they said it was for discounts on the products. Complete unethical business practice since their memberships are $99 and up, which was never something i purchased. Furthermore why would I cancel a discount membership and still order product! I’m disgusted and have fought this for months between Mastercard and The Wellness Co. & can’t get any support! They never sent the product and I’m out $533.74! DO NOT BUY FROM THE WELLNESS CO. THEY WILL CHARGE YOUR CARD AND NOT SEND THE PRODUCT,

I have found their products to be of excellent quality and have recommended them to multiple people seeking quality anti parasitics.

Before reviewing the product(s) I have used or ordered I just want to say that communication with the company has been both timely and thorough. This gives me confidence going forward to order additional items.
So far I have been using the toothpaste and will continue with it. I have on hand a medical kit with medications for serious infections. I plan to purchase two more medical kits for family members. I appreciate the access to these medications.

So far I'm very impressed. My order came very quickly and when I had a question the Dr. responded online within a couple of hours at most.