I love this new approach to health and wellness. The access to the most effective meds and supplements that can really make a difference and the supportive research and articles backing them up. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received my kit after speaking with a doc via telephone. I explained my allergies in that conference. I received my kit after a long wait. The one time I needed it, I looked into everything in the k... See more
Christina, the customer service rep that I spoke with answered all my questions to the best of her ability …,She offered more programs that were available without being pushy… the products have been r... See more
Company replied
My daughter recommended the Spike Detox in particular, because she and her husband are experiencing great results of good health since starting on it. I only received the free beef sticks in my order,... See more
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3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I have an upper respiratory infection…
I have an upper respiratory infection coughing up dark secretions and coughing quite a lot. I called to speak with a Healthcare professional to get a second opinion. I am a Nurse Anesthetist. When I called, I got someone in ASIA, who wanted me to fill out a form on line to speak to someone in the future when I wanted advise NOW!!! You advertise that professionals are available 24/7 for advise - OBVIOUSLY FALSE!!! I explained to the man who answered the phone that I needed advise NOW and was put on hold while he looked for someone. After approximately 8 minutes on hold I hung up! If you DO NOT have someone available to speak to you WHEN SICK, I would strongly suggest that you NOT advertise that you have medical professionals avaliable to speak with, UNLESS YOU CAN WAIT DAYS TO SPEAK WITH THAT PERSON!!!!!! NOT HAPPY!!!!!! Robert C.
19 July 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding the process of connecting with a healthcare professional when you were seeking guidance. We appreciate you taking the time to share your feedback.
As The Wellness Company’s customer service team, we prioritize the health and safety of our patients. While we understand the importance of receiving timely support, our medical providers also assist other patients and require scheduled appointments to ensure they can provide proper attention and consultation to each individual.
We apologize for any inconvenience this process may have caused and appreciate your understanding that these steps are in place to help ensure a thorough and appropriate consultation with our healthcare providers.
Thank you for bringing your concerns to our attention. We value your feedback and will continue working to improve the patient experience.
Best Regards,
TWC Team
The process was very easy to order and…
The process was very easy to order and there was good communication from TWC with updates often. I just wish shipping could be quicker but I know that’s beyond their control.
9 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re glad to hear that you found the ordering process easy and appreciated the communication and updates provided by our team.
We understand how important timely delivery is, and we appreciate your patience and understanding regarding the shipping process. Your feedback is valuable, and we’ll continue working to improve the overall customer experience.
Thank you for choosing The Wellness Company and for taking the time to share your thoughts.
Best Regards,
TWC Team
The response to my question via email…
The response to my question via email was prompt,informative and kind.
17 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback. We’re glad to hear that our team was able to provide a prompt, informative, and kind response to your question.
Providing helpful and thoughtful support is something we value with every customer interaction. We appreciate your kind words and thank you for choosing The Wellness Company.
Best Regards,
TWC Team
Fantastic customer service and product…
Fantastic customer service and product quality. Thank you team, I have had a couple of problems with delivery going elsewhere but the team saved the day. Thank you xx
15 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback. We’re thrilled to hear that you’ve had a positive experience with both our products and customer service team.
We’re sorry to hear about the delivery issues you encountered, but we’re glad our team was able to assist and help resolve the situation. Providing responsive and reliable support is something we strive for with every customer interaction.
We truly appreciate your kind words and trust in The Wellness Company. Thank you for allowing us the opportunity to support you.
Best Regards,
TWC Team
Great products and service
I just completed replenishment order. I find the kits easy to use and store. I hope they will not be needed, but good to have the medications available.
16 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback. We’re glad to hear that you’re satisfied with our products and service and that our kits provide you with a convenient way to stay prepared.
We understand the value of having essential resources available when needed, and we’re pleased that you find the kits easy to use and store. We appreciate your continued trust in The Wellness Company.
Thank you for being a valued customer and for taking the time to share your experience.
Best Regards,
TWC Team
BEWARE OF Regenerate Peptide!!!
BEWARE OF Regenerate Peptide!!!! I ordered Regenerate Peptides late one evening. Later the evening I discovered the product is in a liquid form. All peptides must be shipped in a dry form due to degreredation of extreme weather (i.e. no temperatures exposures greater than 86 degrees Fahrenheit. Currently the lows in Midwest (where i live) are mid 80s and highs upper 95 and above. The semi trailers can reach way over 115 degrees F during the summer.
I canceled the order immediately that evening and called TWC support. They stated it already shipped (b.s.) and order can't be canceled and no refunds.
THC support which is a foreign call center that the pharmaceutical company they use state its stable in extreme heat. However, they also stated that the product must be stored in a cool place immediately but not necessarily on their delivery trucks. They don't ship the material with ice packs either.
I asked for the pharmaceutical companies physical study of the product that deems it stable and safe to use. They denied the request and stated its confidential information and can't be shared. By law the pharmaceutical companies must provide written documents pertaining to safety of product if requested.
Overall I question this companies integrity. Look at all the negative reviews and not one explanation from the company tells me they don't care nor dispute the complaints
I know i just lost $300 from this purchase but I hope my message gets out so others wont make the same mistake.
REPLY TO YOUR REPLY!!!
Lie #1 I I canceled my order 10 mins after purchase when I noticed it was shipped in liquid form non refrigerated. Your AI replied I had a valid concern due to current extreme heat. I called the next morning and stated it couldn't be cancelled because it had already been processed which is a lie. USPS allows cancellation of shipment if product has not been picked up. It was picked up nearly 36 hours after I requested cancellation.
LIE #2 Peptides can't be shipped at temps greater than 86 F in liquid form. That's why the entire peptide industry ships product in a freeze dry form. You stated in your own posted reply that its safe to ship in short duration. I don't consider shipping over 3-4 day period in an uninsulated non refrigerated truck that can exceed 130 degrees Fahrenheit. Between Oklahoma and Florida the avg high temperature were 90-100 F plus. Not an ideal environment for liquid peptides.
LIE #3. I requested the test data that your liquid peptides can safely be shipped in extreme temperatures. You denied my request stating its proprietary information that can't be shared by the pharmaceutical company. This a lie. Anytime a consumer request safety data information from a pharmaceutical company about they must provide the information.
The back and forth I've had with this company is ludicrous, especially after you basically admitted in your own posted reply that your product can only be shipped in short duration in extreme condition and failed to provide documentation that states your product is safe under those extreme conditions.
You had ample opportunities to just cancel this order without all this banter but you chose not too due to greed. Ill never do business with your company again and I hope this review reaches lots of people.
14 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and apologize for any frustration you experienced.
Our products are manufactured and packaged with normal shipping conditions in mind. While short periods of heat exposure during transit are generally expected, we recommend storing products in a cool, dry place upon arrival and avoiding prolonged exposure to high temperatures.
We understand your concerns regarding the returned product. However, please note that sales of supplements and physical products are final, and we’re unable to accept returns or issue refunds for returned items. If an order arrives damaged, we’re always happy to assist with a replacement.
We appreciate your feedback and the opportunity to address your concerns.
Best Regards,
TWC Team
Had a subscription for Low Dose…
Had a subscription for Low Dose Naltrexone that was supposed to be delivered every 30 days. Unable to fulfill it on time which is a problem especially when you are supposed to be stepping up the dosage. I haven’t had the prescription for 2 weeks now and the order is still unfulfilled. Canceled subscription and tried to get a refund, but was informed it had gone to the pharmacy already and it couldn’t be refunded. So now it’s sitting in limbo, I’m out over 100 dollars, and when it does eventually come, what’s the point in taking it when it’s supposed to be a consistent long term medication.
15 July 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding the delay in receiving your prescription, especially when consistency and timing are important for your treatment plan. We appreciate you taking the time to share your feedback and allowing us the opportunity to address your concerns.
We understand how important it is for customers to receive their medications as expected, and we apologize for the inconvenience caused by the delay in fulfillment. Once an order has been submitted to the pharmacy for processing, it may limit our ability to make changes or issue a refund, but we recognize how impactful these situations can be.
We appreciate your feedback regarding the fulfillment timeline and communication, and we are continuously working with our teams to improve the overall customer experience.
Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
I would give them -5 Stars if I could
I would give them -5 Stars if I could.
Yes they do offer off label meds and they seem to be good. Be very Careful placing any order with them they will sneak a subscription of it in and charge you.
I was charged a $50 Cancellation fee for an order i did not place and I called as soon as i caught it within 24 hours. Also i was never notified that they were gonna place the order.
15 July 2026
Unprompted review
Reply from The Wellness Compnay
We’re sorry to hear about your experience and understand your concerns regarding the order and subscription details. We appreciate you taking the time to share your feedback and allowing us the opportunity to provide clarification.
Please know that before adding a product to the cart and before completing checkout, customers are provided with the option to select either a one-time purchase or a subscription, allowing them to choose the option that best fits their needs. We aim to make these selections clear throughout the ordering process.
Additionally, we send email notifications 3 days before a scheduled order is processed to help keep customers informed and provide an opportunity to make any necessary changes before the order is finalized.
We understand your concerns regarding the charge and cancellation request, and we appreciate your feedback as we continue working to improve the overall customer experience and ensure our ordering process remains transparent.
Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
I ordered the Clear Skin Ivermectin…
I ordered the Clear Skin Ivermectin Cream after the easy process of speaking with the online physician. It took awhile for the prescription to arrive. After one application, the pump dispenser failed so I had to improvise to use the product. So, the cream actually works for me and I’m happy with the initial results.
Subsequently, I contacted TWC support concerning the pump failure. TWC support was extremely responsive and moved forward quickly to resolve my concerns.
14 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re glad to hear that the process of connecting with our online physician was easy and that you’re pleased with your initial results from the Clear Skin Ivermectin Cream.
We’re sorry to hear about the issue with the pump dispenser, but we’re happy that our support team was able to respond quickly and assist in resolving your concerns. Providing timely and helpful support is a priority for us, and we appreciate your patience throughout the process.
Thank you for choosing The Wellness Company and for taking the time to share your feedback. We appreciate your trust and support.
Best Regards,
TWC Team
Customer service was extremely helpful…
Customer service was extremely helpful and patient with my questions. THANK YOU
1 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your kind feedback. We’re delighted to hear that our customer service team was helpful and patient while assisting you with your questions.
Providing thoughtful, attentive support is something we strive for with every customer interaction. We truly appreciate your appreciation and are grateful for the opportunity to assist you.
Thank you for choosing The Wellness Company.
Best Regards,
TWC Team
Instantly resolved my billing issue
There was some confusion about billing when, as a monthly member, I decided to become an annual member, but the customer service team solved the problem immediately by refunding the mistaken charge before the conversation was even over. Thank you TWC!
14 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience with us. We’re glad to hear that our customer service team was able to quickly address the billing confusion and resolve the issue during your interaction.
We understand that membership changes can sometimes require clarification, and we appreciate your patience while our team worked to ensure everything was handled properly. Providing prompt and helpful support is something we strive for with every customer.
Thank you for choosing The Wellness Company and for your continued support.
Best Regards,
TWC Team
I needed to adjust the frequency of my…
I needed to adjust the frequency of my subscription product and the Wellness person on the phone was extremely polite and efficient in solving my request. Kudos to The Wellness company
13 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your positive experience with us. We’re glad to hear that our team member was able to assist you with adjusting your subscription frequency and make the process smooth and convenient.
Providing polite, efficient, and helpful support is something we strive for with every customer interaction. We truly appreciate your kind words and recognition of our team.
Thank you for choosing The Wellness Company and for your continued support.
Best Regards,
TWC Team
Confidence is Imporant
I feel real confidence in the products this company provides. They are very professional and their products work. I plan to search and replace some of the other products I use from other companies, The products always come on time and their services outstanding.
12 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback and for your trust in The Wellness Company. We’re grateful to hear that you feel confident in our products and have had such a positive experience with our service.
We’re glad that our products, timely deliveries, and customer support have met your expectations. Your continued support and willingness to make The Wellness Company part of your wellness routine means a great deal to us.
Thank you for choosing us and for taking the time to share your experience. We look forward to continuing to support you.
Best Regards,
TWC Team
Very satisfied customer!
Customer has been great. Ordering had a few hiccups as I had issues with the health questionare. However, after emailing about my issue I received an response that addressed my issue and I was able to complete it. I received my kit just as promised and as "luck" would have it a family needed Z-pak and we had one. We were staying in a remote mountain town with no pharmacy so it was a relief to have the Kit on hand. As for people saying you have to act as your own physician to administer RXs perhaps if you have no working knowledge of which meds treat which conditions and can't follow simple instructions you should probably stick with "doc in a box" or teledoc options.
11 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience and for being a valued customer of The Wellness Company. We’re glad to hear that our team was able to assist you with the health questionnaire and help you complete the process successfully.
We’re also happy to know that your kit arrived as expected and provided peace of mind when you needed it most, especially while traveling in a remote area. Being prepared can make a meaningful difference, and we appreciate you sharing how the kit supported your family.
Thank you for your trust and for taking the time to share your feedback. We’re grateful to be part of your preparedness plans and appreciate your support of The Wellness Company.
Best Regards,
TWC Team
Ordering the Emergency Wellness Kit…
Ordering the Emergency Wellness Kit from the website was straightforward. I answered several questions and placed my oder with no issues. I received my delivery date and the package was shipped on time. The mail courier made a mistake and returned the package to the company. Thankfully, Gina in customer support was very helpful, found the issue, and the package is on its way back to me.
9 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your experience and for choosing The Wellness Company. We’re glad to hear that the ordering process was straightforward and that your package was shipped as expected.
We’re sorry to hear about the delivery issue caused by the courier, but we’re pleased that Gina was able to assist, identify the issue, and help get your package back on its way to you.
We appreciate your patience and kind words about our team. Providing helpful and responsive support is something we strive for with every customer interaction.
Thank you again for your trust and support of The Wellness Company.
Best Regards,
TWC Team
Successful Resolution
I have been a customer for several years and have been happy with my purchases. I made a purchase over a month ago and reached out as I had not yet received it. My email was answered quickly, and I am pleased with the resolution—I look forward to receiving my item.
11 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback and for being a loyal customer of The Wellness Company for several years. We truly appreciate your continued trust and support.
We’re glad to hear that our team was able to respond quickly to your inquiry and provide a resolution regarding your order. We understand the importance of receiving your products in a timely manner and appreciate your patience while we worked to address your concern.
Thank you again for your understanding and for choosing The Wellness Company. We look forward to continuing to support you.
Best Regards,
TWC Team
The Wellness Kit is a great idea
The Wellness Kit is a great idea, to buy any put in your medicine cabinet. When you travel, you have potentially disaster saving meds in your bags, to take in case you develop the conditions listed. Also you have a brief guide and instructions how to take. No more spending a half day or more in an urgent care when travelling. I'm a physician and could obtain the meds w/o their kit, but the convenience and guide is worth the $ spent. Order at least 6-8 weeks before your trip. Kudos to Dr Drew and others for taking the liability to set this up.
2 February 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your thoughtful feedback and for choosing The Wellness Company. We’re grateful to hear that our Wellness Kit provides you with added convenience and confidence, especially when preparing for travel.
We appreciate your recognition of the value of having essential resources and guidance readily available when away from home. Your feedback highlights the importance of preparation, and we’re glad that our kit and included information have been helpful for you.
Thank you for your trust and for taking the time to share your experience. We truly appreciate your support of The Wellness Company.
Best Regards,
TWC Team
Great support after the sale
Their support team responded to my request quickly and accurately. I love their products and the lengths they go to communicate about your order. My only suggestion would be to limit your marketing message to email rather than text.
8 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback and for your kind words about our products and support team. We’re glad to hear that our team was able to respond quickly and accurately to your request.
We appreciate your feedback regarding our communication preferences. We understand that customers may have different preferences when it comes to receiving updates and marketing messages, and we’ll share your suggestion with our team as we continue improving the customer experience.
Thank you for your continued support and for being a valued customer of The Wellness Company.
Best Regards,
TWC Team
I use and value several TWC products
I use and value several TWC products, and pleased with the results. Would appreciate some cost concessions or member discounts on prescriptions. Marketing emails are informative and good source for new items, while numerous, so a solution for so many emails would be appreciated. perhaps less repetitive.
Customer service is very good.
9 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your feedback and for being a valued customer of The Wellness Company. We’re glad to hear that you’ve had positive experiences with our products and that our customer service team has been able to support you.
We appreciate your suggestions regarding pricing, member discounts, and email communications. Your feedback is important to us, and we’re always looking for ways to improve our offerings and provide a better experience for our customers.
Thank you again for your continued support and for taking the time to share your thoughts with us.
Best Regards,
TWC Team
Customer service
The quick response when there was a issue and how quickly they helped me fix the problem was amazing. So nice to have a company that actually takes care of their business immediately. Customer service is top notch.
10 July 2026
Unprompted review
Reply from The Wellness Compnay
Thank you for sharing your wonderful feedback. We’re glad to hear that our team was able to respond quickly and help resolve your concern.
Providing prompt, caring, and effective support is something we strive for with every customer interaction. We truly appreciate your recognition of our customer service team and are grateful for your trust in The Wellness Company.
Thank you for taking the time to share your experience and for allowing us the opportunity to assist you.
Best Regards,
TWC Team
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