I love this new approach to health and wellness. The access to the most effective meds and supplements that can really make a difference and the supportive research and articles backing them up. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased the Ultimate Spike Detox, which ultimately caused significant adverse effects. After the third dose, I experienced dizziness and nausea. On the third occasion, I awoke during the night suffering from severe vertigo and vomiting. I contacted the Wellness Company to request a refund for the $70 detox product. They informed me that they could not assist and advised me to be cautious with their products. I found their customer service to be nonexistent and suspect that the company is generating substantial profits. I strongly advise against purchasing from this company. The experience was distressing and frightening; as a result, I was hospitalized for twenty-four hours. Despite my efforts, the company refused to provide a refund, affirming my concerns about their customer support and business practices.

Reply from The Wellness Compnay
My experience with TWC was so good. The representative Max helped walk me through the TWC website order I placed today. She made sure all my information was correct so that everything would run smoothly. Thank you so much.

Reply from The Wellness Compnay
I use several supplements and medications from The Wellness Company, including HistaCalm, Krill Oil, Healthy Heart, and ivermectin. I appreciate having the ability to take an active role in managing my healthcare with products developed by highly respected physicians.
HistaCalm has been a standout for me. It has worked like a charm for my allergies and has made a noticeable difference in how I feel.
Just as impressive is TWC's customer service. Every time I've had a question, I've reached a friendly, knowledgeable person without long wait times or endless phone menus. That kind of personal service is hard to find today.
Thank you, Dr. McCullough, and the entire TWC team, for providing quality products and exceptional customer care. I'll continue to be a loyal customer.

Reply from The Wellness Compnay
First I have to say that “The Wellness company” has excellent customer support. I had some questions and concerns and all were addressed quickly and completely. I just received the product and I’m very happy.
Great job Carin!

Reply from The Wellness Compnay
I didn't realize I had bought something that was on auto delivery. I reached out from the confirmation email and I asked to cancel my order. The Wellness Company responded in seconds and canceled my order right away!! Now that's what you call Excellent Customer Service with out a doubt, Thank you!!

Reply from The Wellness Compnay
I have been using Therablue for pain in my hip joint and it has worked remarkably well. I reached out to customer service regarding another product and they were so prompt in replying and personally answered by question with thoughtfulness, I think the company is ethical and they produce quality products. I recommend The Wellnwss Company.

Reply from The Wellness Compnay
My experience with them was positive. I had a couple of items ordered, but received only one item at first while both items were marked as "delivered."
I contacted their customer support, and got their response quite quickly. The tone of their response was sympathetic and caring, and I did receive the 2nd item without problem.

Reply from The Wellness Compnay
TWC was respectful and efficient in changing my order from recurring to ordering as needed. I was pleasantly surprised. Misunderstandings happen…. This one was beautifully handled. Thank you TWC for your professionalism.

Reply from The Wellness Compnay
The Wellness health products consistently exceed my expectations, embodying a standard of excellence that inspires confidence in every purchase. I am continually impressed by the company’s unwavering commitment to quality, which shines through in every item they offer. Equally remarkable is their customer support team, who go above and beyond to ensure satisfaction, responding swiftly and thoughtfully to any questions or concerns. Their dedication transforms every interaction into a positive experience, making me feel genuinely valued as a customer.

Reply from The Wellness Compnay
I'm pretty happy for the most part with the company. I ordered the methylene blue. Somehow the shipping company brought it to the wrong town it took a little bit for them to straighten it out the wellness company sent me another bottle of methylene blue then the other company straightened everything out so I ended up with two bottles. Only got charged for one. They rectified everything extremely fast. I do like this company.BUT, I am absolutely not a fan of their AI email responses. You can't really get a hold of anybody to talk to and if you do they don't have answers. Cuz I got two different types of pills of methylene blue. Each pill looks different I wonder why? nobody can give me an answer. everyone asks for lot numbers. I threw the boxes out I don't have boxes for lot numbers. I'm not a hoarder. I can't get an answer. But I gave a five-star because I am happy with the company.

Reply from The Wellness Compnay
MY reviewer! A very knowledgeable lady, easy to communicate with, who genuinely had my interest at heart, wanted to assist me and 'solve my problem'. The Wellness Company is great in all ways.

Reply from The Wellness Compnay
My customer service experience with Jeycel from The Wellness Company was above and beyond what I expected. The representative was kind, knowledgeable, and answered all my questions. My transaction went as smooth as silk. Thank you very much!

Reply from The Wellness Compnay
My item was delivered to the wrong address, and the company was prompt and worked with me instantly. Their communication and prompt answers were much appreciated. They were quick to send out replacement when shipping company confirmed wrong delivery address. Great customer service.

Reply from The Wellness Compnay
So far, each of the products we have used have been very good. We feel better now than we did a few months ago, and I believe The Wellness Company products are the reason. I have been in contact with a nurse several times and the care that I receive there cannot be matched! She truly cares and is a true partner in my care. NOW, the reason I am finally submitting a review is for the customer service that I received yesterday. Every issue I had (which was of my own making) was handled promptly and with kindness.

Reply from The Wellness Compnay
Great customer service! The doctors are on top of everything! quick response. Great experience.
Better than the doctors in our area. Great products, high-quality products!

Reply from The Wellness Compnay
I have tried several(6?) of their products, and have had a wonderful experience with this company. As every body is unique, we won’t all have the same results with each product, so, I will say that I have not found success with every product. I am currently using the Histacalm, Tirzapetide, and Mind Calm. So far, the Mind Calm has proven outstanding for my husband and I. He feels the difference- and I can see it in him!
As far as the company ,its responsiveness, and customer care—OUTSTANDING! I will continue to try out the products, as I feel they are of top quality.

Reply from The Wellness Compnay
FEAR MONGERS! Dr Betty Botox hocking the exhorbanate and costly weight loss drug, which does not work. Then there is Drs Drew and McCollough and their fear monger compaign of lies. Check the prices on all of these meds you will be shocked. I ordered my kit it was weeks before I received the kit, only after the threat of a credit card dispute.

Reply from The Wellness Compnay
I submitted a question to customer service about the sourcing of my medication and received a prompt reply.

Reply from The Wellness Compnay
They are quick to get back with you if you have a question.

Reply from The Wellness Compnay
I took a methylene blue tab about a half hour ago and almost choked to death. In my 83 years I have never had an experience anything like it. The pill got stuck in my throat clogging my windpipe. I couldn't swallow and I couldn't expel it. I literally thought it was the end. A half hour later my throat is still burning and I am bringing up blue liquid. I caution people to be careful when taking these tablets and consume with a large quantity of water. I do not ordinarily have a problem swallowing pills, and I have taken a few of these with no problem, but they are not smooth and so can get caught in your throat. I find this company very unpleasant to deal with. I had an issue with them in the recent past even though I had bought many items from them including one of their kits. I will not be purchasing from them again.

Reply from The Wellness Compnay
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.