tutorchase.com Reviews 94

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, responsiveness, and ability to find suitable tutors quickly, often highlighting the excellent communication throughout the process. The tutors are consistently described as knowledgeable, patient, and effective in explaining complex topics, leading to significant improvements in students' grades and confidence. Reviewers also appreciate the personalized approach, with tutors tailoring lessons to individual needs and providing comprehensive support. However, some people were dissatisfied with the customer service and responsiveness, citing issues with unanswered inquiries, ignored messages, and a lack of follow-up after payments were made. There were also instances where tutors did not show up for scheduled lessons or lacked specific knowledge of the advertised syllabus, which caused frustration for some customers.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the professionalism, helpfulness, and clear... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing overall satisfaction and a... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth and professional experience with... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, responsiveness,... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the flawless and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The tutors have been very good and Jack, who coordinates with me, is very helpful. However, the online billing information is very confusingly presented. I contacted customer support via info at tutor... See more

Company replied

Rated 4 out of 5 stars

They were really fast in finding me a suitable and perfect tutor. I also liked the fact that even though one didnt work out for me, they easily without complaint found me another one. My sessions with... See more

Company replied

Rated 4 out of 5 stars

Jason is the first English teacher that I have agreed with more than half of the time so that is a very good sign. He answers questions by text very quickly and thoroughly. He has given me very h... See more

Company replied

Rated 4 out of 5 stars

Teacher very nice and knew her topic. Negative is the price. I feel that compared to other teaching services I have had, this is by far more expensive.

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I would like to share my appreciation…

I would like to share my appreciation for Jessica's patience and kindness .During our session she created a calm and stress free learning environment, where it feels comfortable to ask questions and take the time needed to truly understand the material.

11 March 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for your kind words, we’re really glad to hear you had such a positive experience with Jessica.

It’s great to know she created a calm and supportive environment where you felt comfortable asking questions and learning at your own pace. We’ll be sure to pass this on.

Rated 3 out of 5 stars

My tutor change

At first i was with a tutor that started off very well but when i had exams and college and became very busy, i told them that i would need a few weeks off while i focus on my exams, suddenly he started to get very annoyed at me, they then started to be extremely rude over text. However i was then assigned a different tutor and she is called Jess, she is absolutely lovely and has really turned around this demeanor of a tutor that my previous one gave , i have nothing but the highest praises and thank you's for her

17 December 2025
Unprompted review
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Reply from tutorchase.com

Thanks for your feedback Henry, and we’re really sorry to hear about your initial experience.

That certainly falls below the standard we expect from our tutors, especially in terms of professionalism and communication.

We’re very glad to hear that Jess has turned things around and provided such a positive experience, and we’ll be sure to pass on your kind words to her.

Rated 5 out of 5 stars

Teacher with TutorChase

I’m currently working with TutorChase, and it has been a very positive professional experience. The team is supportive, well-organised, and truly committed to high-quality, personalised education. Communication is clear, and the focus on matching students thoughtfully makes teaching both effective and rewarding. I’m very happy to be part of such a professional and student-centred organisation.

26 February 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for the kind feedback, we really appreciate it.

It’s great to hear you’ve had such a positive experience with the team and that the focus on personalised matching and clear communication has made things both effective and rewarding.

We’re very glad to have you on board.

Rated 5 out of 5 stars

Right tutor, and fast

Tutorchase linked me up with a tutor for French IB. It was a perfect match and quite fast. I have been able to step up my level effectively with a package I purchased from Tutorchase. Thank you Tutorchase.

30 June 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback Poyraz, we really appreciate it.

We’re glad to hear the matching process was quick and that the tutor has been a great fit. It’s great to know you’ve been able to improve your level with the lessons.

Rated 5 out of 5 stars

Candace was an excellent tutor for our…

Candace was an excellent tutor for our son in Chemistry HL in IB from the start meeting to our son passing succesfully the exam. She made a clear and coherent study plan and a timetable which was followed. Communication was easy and efficient. We would use her support again anytime. Strongly recommended.

31 October 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your kind feedback Lauri, we really appreciate it.

We’re delighted to hear Candace was such a great support throughout, from the initial planning through to your son’s exam success. It’s great to know the structured approach and communication made a real difference. We’ll be sure to pass this on.

Rated 5 out of 5 stars

Maira has been incredibly supportive…

Maira has been incredibly supportive and helpful with improving my psychology studies, my HLE and extended essay. She is amazing and i’ve had a great experience working with her.

8 September 2025
Unprompted review
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Reply from tutorchase.com

Really appreciate you sharing this Mariana, it’s great to hear.

We’re so pleased Maira has been able to support you across your psychology work, especially with your HLE and Extended Essay. Sounds like you’ve made excellent progress together, and we’ll definitely pass this on to her.

Rated 5 out of 5 stars

Maira Tutor Chase

Maira is a great tutor with a lot of positive aspects. Currently we are working on my English Extended Essay. She is extremely kind and very efficient. It’s been three lessons, and we have made an incredible amount of progress. Thank you Maira and thank you Tutor chase for this opportunity

27 December 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your kind words Danis, we really appreciate it.

It’s great to hear how much progress you’ve already made with Maira in just a few lessons, especially on your Extended Essay. We’re glad it’s been such a positive experience so far and we’ll be sure to pass this on to her.

Rated 5 out of 5 stars

Jessica Tutoring review

I had my first online lesson with Jessica yesterday and I was very satisfied once finished. I enjoyed feeling understood and helped by her as soon as we met. The lesson was structured in a clear way, where we first of all identified what I wanted to focus on, along with strengths and weaknesses to target. She explained each step in a simple way that allowed me to fully engage with the problems I was solving and understand which method worked best for me in regard to the problem we were solving. Also, I really liked the platform Kami we worked on. It is a new thing to me; however, i found it very helpful and simple to use, as it allows both tutor and student to work together simultaneously to show their workings. I'm looking forward to diving into this journey together: becoming more confident with the math subject and feeling more prepared for the upcoming SAT tests.

23 December 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for taking the time to share this Asia, we really appreciate it.

We’re so pleased to hear your first lesson with Jessica was such a positive experience and that you felt supported from the start. It’s great to know the structured approach and clear explanations helped you engage with the material and find what works best for you.

Rated 4 out of 5 stars

Tutor chase is amazing!

They were really fast in finding me a suitable and perfect tutor. I also liked the fact that even though one didnt work out for me, they easily without complaint found me another one. My sessions with Maira for HL IBDP English has gone extremely well and has helped me a lot.

22 December 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback Anaia, we really appreciate it.

We’re glad to hear the matching process was quick and that we were able to find the right fit for you. It’s great to know your sessions with Maira have been going so well and have been helpful for your HL English. We’ll be sure to pass this on.

Rated 5 out of 5 stars

Great LNAT tutor

Oyin was most professional and accommodating in her approach to my daughter's LNAT tuition. My daughter enjoyed the sessions, found them engaging and on point, and Oyin helped tremendously with her confidence levels. Highly recommend.

11 December 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your kind feedback Neha, we really appreciate it.

We’re delighted to hear Oyin had such a positive impact and that the sessions were both engaging and helpful for your daughter’s confidence. We’ll be sure to pass this on.

Rated 5 out of 5 stars

Great service, thank you

From the initial point of contact, Jethro was easy and efficient to deal with. We needed some last minute support for an LNAT exam. The first tutor he introduced us to wasn’t a great fit but swiftly introduced us to Oyin, who was punctual, efficient, extremely knowledgeable and supportive. Due to the time pressure and knowing my son had the exam looming she kindly rejigged her diary to squeeze in more sessions. I have to say overall a brilliant service.

1 December 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your kind feedback Suzanne, we really appreciate it.

We’re glad to hear Jethro made the process smooth and efficient, especially with the time pressure involved. It’s great that we were able to quickly find a better fit with Oyin, and that she was able to be flexible and supportive in the lead up to the exam.

Wishing your son the very best of luck, and we’ll be sure to pass your feedback on to both Jethro and Oyin.

Rated 5 out of 5 stars

Very helpful

Very helpful, ensured I knew every topic as we went along whilst also giving me many examples and going through step by step each task.

16 December 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback Alfie, we really appreciate it.

We’re glad to hear the lessons have been so helpful and that the step by step approach with plenty of examples has made a difference.

Rated 4 out of 5 stars

Great tutors but unclear billing

The tutors have been very good and Jack, who coordinates with me, is very helpful. However, the online billing information is very confusingly presented. I contacted customer support via info at tutorchase.com two weeks ago to ask whether why a free first trial lesson had been billed to my account, but have heard nothing since.

16 December 2025
Unprompted review
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Reply from tutorchase.com

Thanks for your feedback, we really appreciate it.

We’re glad to hear you’ve had a positive experience with the tutors and that Jack has been helpful throughout.

Sorry for the confusion around the billing and the delay in response, that’s not the standard we aim for. The trial lesson charge was removed from your account, but we’re happy to go through anything further with you if needed.

Rated 5 out of 5 stars

My experience was great

My experience was great. It is not cheap, but if you consider that you have high qualified professors, in one lesson they can manage to do what others would do in 3 lessons. The method they use is the value added and the capability to clearly explain difficult topics. I can only strongly recommend their service. We had Evangelos as a tutor.

1 December 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your kind feedback Paola, we really appreciate it.

We’re delighted to hear you had such a positive experience and that the teaching approach and clarity made a real difference. It’s great to know Evangelos was able to deliver that level of impact in your lessons, and we’ll be sure to pass this on.

Rated 5 out of 5 stars

Highly recommended!

My tutor Maira is extremely knowledgeable, flexible, and well-prepared. Each lesson was tailored specifically to my needs, helping me effectively prepare for my tests. She went above and beyond and truly exceeded my expectations.

2 December 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your kind feedback Geraldine, we really appreciate it.

We’re so pleased to hear Maira has been such a strong support and that the lessons have been tailored so effectively to your needs. It’s great to know she’s gone above and beyond, and we’ll be sure to pass this on.

Rated 5 out of 5 stars

Great teaching

Great teaching, tutor takes extra time out of lessons to prepare the content of the lesson. Helps me answer any questions and can do things on short notice. Highly recommend!!

26 November 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback, Will, we really appreciate it.

We’re delighted to hear the tutoring has been so helpful and that the extra preparation and flexibility have made such a positive difference. We’ll be sure to pass your kind words on to the tutor.

Rated 5 out of 5 stars

Very well prepared teacher with all…

Very well prepared teacher with all resources needed to succeed.

2 November 2025
Unprompted review
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Reply from tutorchase.com

Really appreciate you sharing this Will, it’s great to hear.

We’re glad the tutor’s preparation and flexibility have made such a difference, and that you’ve been able to get support whenever you need it. Delighted it’s been such a positive experience overall.

Rated 5 out of 5 stars

My tutor was honestly such a kind and…

My tutor was honestly such a kind and supportive person, and she really helped me stay on track with my IB English essays. Some weeks I showed up stressed or not fully ready, but she always stayed patient and encouraged me instead of making me feel behind. She helped me break down each task, understand what my teacher expected, and plan my work in a way that felt manageable. Having someone who believed in me made a huge difference. I really appreciated the calm energy she brought to every session. I'm genuinely thankful for her support and everything she helped me achieve.

2 October 2025
Unprompted review
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Reply from tutorchase.com

Thank you so much for sharing this Robin, it really means a lot.

We’re so pleased to hear how supportive and encouraging your tutor has been, especially during more stressful moments. It’s great to know she helped you stay on track and break things down in a manageable way.

We’ll be sure to pass this on, and we’re really glad she’s been able to make such a positive difference.

Rated 5 out of 5 stars

Really impressed with this tutor

Really impressed with this tutor. Their explanations were clear and easy to follow, and the feedback they gave helped me understand exactly where I could improve. We did sometimes run out of time before finishing everything we planned, but aside from that it was an excellent experience.

24 October 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback Paul, we really appreciate it.

We’re really glad to hear the explanations and feedback were clear and helpful in guiding your progress. That’s exactly what we aim for.

Noted on the timing as well, and we’ll take that on board. Great to hear it was an overall excellent experience.

Rated 5 out of 5 stars

Ms Seymour helped me fully grasp the…

Ms Seymour helped me fully grasp the ESAT syllabus and guided me through admissions test questions. We also went through my UCAS personal statement and I was able to make many better changes with her help.

8 August 2025
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Reply from tutorchase.com

Thanks so much for your feedback, we really appreciate it.

We’re glad to hear the tutor was able to support you across both the ESAT preparation and your UCAS personal statement. It’s great to know her guidance helped you make meaningful improvements. We’ll be sure to pass this on.

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