tutorchase.com Reviews 94

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, responsiveness, and ability to find suitable tutors quickly, often highlighting the excellent communication throughout the process. The tutors are consistently described as knowledgeable, patient, and effective in explaining complex topics, leading to significant improvements in students' grades and confidence. Reviewers also appreciate the personalized approach, with tutors tailoring lessons to individual needs and providing comprehensive support. However, some people were dissatisfied with the customer service and responsiveness, citing issues with unanswered inquiries, ignored messages, and a lack of follow-up after payments were made. There were also instances where tutors did not show up for scheduled lessons or lacked specific knowledge of the advertised syllabus, which caused frustration for some customers.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the professionalism, helpfulness, and clear... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing overall satisfaction and a... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth and professional experience with... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, responsiveness,... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the flawless and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The tutors have been very good and Jack, who coordinates with me, is very helpful. However, the online billing information is very confusingly presented. I contacted customer support via info at tutor... See more

Company replied

Rated 4 out of 5 stars

They were really fast in finding me a suitable and perfect tutor. I also liked the fact that even though one didnt work out for me, they easily without complaint found me another one. My sessions with... See more

Company replied

Rated 4 out of 5 stars

Jason is the first English teacher that I have agreed with more than half of the time so that is a very good sign. He answers questions by text very quickly and thoroughly. He has given me very h... See more

Company replied

Rated 4 out of 5 stars

Teacher very nice and knew her topic. Negative is the price. I feel that compared to other teaching services I have had, this is by far more expensive.

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Economics HL and Maths AI HL tutoring…

I've been doing the IB and struggled with Maths AI HL. I found Andrei especially helpful here, as he managed to explain complex topics to me in a simple, understandable way. Even if you still haven't understood it the first time, Andrei always tries to find another way to explain the topic. I am very grateful for his effort to line out some of these technical parts into understandable topics .

12 December 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback, Lenny, we really appreciate it.

We’re delighted to hear Andrei has been such a strong support with Maths AI HL and that his explanations have helped make difficult topics clearer and more manageable. It’s great to know his patience and adaptability have made a real difference.

We’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Lessons with Bob Creamer

I took tutoring from Bob Creamer for nearly two years. He was always available and helped me break-down complex math topics. I am an IB DP student and take Math AI HL.

19 March 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback, Matisse, we really appreciate it.

We’re so pleased to hear Bob has been such a consistent support over the past two years. It’s great to know his help with breaking down complex Maths AI HL topics has made a positive difference throughout your IB journey.

We’ll be sure to pass this on to him.

Rated 5 out of 5 stars

Very knowledgeable tutor and good to…

Very knowledgeable tutor and good to work with.

16 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback, we really appreciate it.

We’re glad to hear the tutor has been knowledgeable and enjoyable to work with. It’s great to know you’ve had a positive experience.

Rated 4 out of 5 stars

TutorChase review

It was easy to find a good tutor that fit my needs. I would thoughly recommend it.

16 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback, Zach, we really appreciate it.

We’re delighted to hear the process was smooth and that you were able to find a tutor who suited your needs so well. Thank you for your recommendation.

Rated 5 out of 5 stars

Outstanding

We’ve been using the platform for over a year now and are truly impressed by the quality of learning. Our child has made tremendous academic progress and received outstanding feedback. A special thanks goes to Michael and the exceptional support we’ve received throughout the year. He always recommends tutors who are a perfect match to our needs, he responds quickly, and is always available to offer his support when need be. He plays a great role in our success story.

16 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for your kind feedback, we really appreciate it.

We’re delighted to hear your child has made such strong academic progress over the past year and that the experience has been so positive throughout. It’s especially great to know Michael’s support, responsiveness, and tutor recommendations have played such an important role.

We’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

My friend advice me to try tutorchase…

My friend advice me to try tutorchase to support my daughter in her IB classes , and am glad she did ,it's really helpful , flexible timing ,experienced teachers ,
Easy to contact , directly ( Micheal ) arrange everything ,thanks alot Micheal
Every thing was organize well.

15 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for your kind feedback, Moza, we really appreciate it.

We’re so pleased to hear TutorChase has been such a helpful support for your daughter’s IB classes. It’s great to know the flexibility, experienced tutors, and smooth organisation have made a positive difference.

We’ll be sure to pass your kind words on to Michael as well.

Rated 5 out of 5 stars

Michael

Proactive, responsive, friendly and helpful!

15 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback, Stefanie, we really appreciate it.

We’re delighted to hear Michael has been proactive, responsive, and helpful throughout. We’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Great responsiveness

Great responsiveness. When my teen didn’t connect well with a tutor a new one was found quickly. Great communication.

1 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback, Shan, we really appreciate it.

We’re glad to hear the process was handled quickly and smoothly when a tutor change was needed. It’s great to know the communication and responsiveness stood out, and we’re pleased we could find a better fit promptly.

Rated 5 out of 5 stars

i have had a great experience at tutor…

i have had a great experience at tutor chase. i have to say that michael was the start of everything and helped me to find the best tutors. He treated me very well and was the main reason of why y keep on looking for tutors in tutor chase

15 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for your kind feedback, Bernat, we really appreciate it.

We’re delighted to hear you’ve had such a positive experience with TutorChase. It’s especially great to know Michael helped you find the right tutors and made such a strong impression through his support and care.

We’ll be sure to pass your kind words on to him.

Rated 4 out of 5 stars

It’s quite expensive but they provides…

It’s quite expensive but they provides some good payment options.
My daughter is very happy with her tutor.

15 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for your feedback, Marie, we really appreciate it.

We’re glad to hear your daughter is so happy with her tutor. We also appreciate your comments on pricing, and we’re pleased the payment options have been helpful in making things more flexible.

Rated 5 out of 5 stars

I am currently doing a tutoring session with Ayesha Gupta

I am currently doing a tutoring session with Ayesha from TutorChase and I am very satisfied both with her teaching, and with the results. Thanks to her, I feel more confident in my abilities and her explanations make a lot of sense, connecting the world of Chemistry with understanding. Overall so far, I am having a great experience.

11 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks Nina, we are really glad to hear things are going so well with Ayesha! Best of luck for your upcoming exams!

Rated 5 out of 5 stars

Tutirchase review

My tutor Annette has been really helpful and helped me improve my german to my desired level in a span of 2 months. The customer service is also great and the platform is easy to use, i havent had any problems with anything.

9 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for the kind feedback Aras, we’re really glad to hear Annette has helped you reach your desired level so quickly!

Rated 5 out of 5 stars

There was multiple things in my…

There was multiple things in my experience that needed a great one of them being the way that she explained was always interactive. It was always you writing something or she was writing something. Another thing was that she always had breaks in between lessons in order for the student to relax a bit and not be overstimulated.

8 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for sharing this, we’re really glad to hear how interactive and engaging the lessons have been!

Rated 5 out of 5 stars

Dimitri has been an enormous help in…

Dimitri has been an enormous help in preparing my son Aidan for his A Level French exam. He is highly experienced, consistently professional, and without a doubt the best French tutor we have ever had.

9 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for the kind words Tara, we’re really glad to hear Dimitri has been such a great support for Aidan!

We’ll be sure to pass this on, and wishing Aidan the very best of luck with his A Level French exam!

Rated 5 out of 5 stars

Tutorchase is an excellent platform for…

Tutorchase is an excellent platform for students and tutors. As a tutor, easy to access all the related works, setting up availability and starting to the lesson.

9 April 2025
Unprompted review
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Reply from tutorchase.com

Thanks so much for the feedback Oktay, we really appreciate it.

Great to hear the platform has been easy to use and that everything from setting availability to running lessons has been working smoothly.

Rated 1 out of 5 stars

Unauthorised transaction and refusal to refund

I booked 15 lessons and these were fab. I then had money taken from my account for another 15 lessons. These were not authorised and despite communication with the company they are refusing the refund the money which is over £1000

8 April 2026
Unprompted review
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Reply from tutorchase.com

Thanks for your feedback, and I’m glad to hear the initial lessons went well.

Just to clarify, we never automatically charge accounts unless a balance goes into the negative. In this case, your account continued into additional lessons beyond the prepaid hours, which resulted in a negative balance.

We did reach out several times in the lead up to the package being used up, but unfortunately didn’t receive a response. As a result, the account was renewed in line with our terms to cover the lessons that had already taken place.

If you’d like, we’re very happy to go through this with you in more detail and find a way forward.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 4 out of 5 stars

1st Demo Class with Jessica

Jessica was a very patient tutor and was really nice and slow in teaching me during our first demo class, I’m looking forward to doing more serious classes with her and seeing how her teaching unfolds. Very calm and smooth class!

11 March 2026
Unprompted review
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Reply from tutorchase.com

Thanks so much for the kind feedback, we’re really glad to hear you had such a positive first lesson with Jessica.

Great to hear you found her teaching style calm and supportive, we’ll be sure to pass this on and we hope the upcoming lessons go just as well.

Rated 4 out of 5 stars

Teacher very nice and knew her topic

Teacher very nice and knew her topic. Negative is the price. I feel that compared to other teaching services I have had, this is by far more expensive.

16 March 2026
Unprompted review
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Reply from tutorchase.com

Thanks for your feedback, we really appreciate it.

We’re glad to hear you had a positive experience with the tutor and that their subject knowledge came through clearly. In terms of pricing, our tutors are highly vetted experts with strong academic backgrounds and proven experience, and the rates reflect that level of quality and specialisation, particularly for SAT preparation.

We do aim to provide strong value through the quality of teaching and support, but we appreciate you sharing your perspective.

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