Turo Reviews 87,028

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional hospitality, clear communication, and accommodating nature, making the rental process smooth and pleasant. The vehicles are frequently described as clean, well-maintained, and exactly as advertised, often exceeding expectations in terms of quality and performance. Many users highlight the ease of the pick-up and drop-off procedures, appreciating the convenience and efficiency compared to traditional rental services. However, some customers also noted issues with vehicle registration and mechanical malfunctions, such as problems with cruise control or dashboard displays. A few people were dissatisfied with hosts who made unreasonable complaints about car cleanliness or engaged in unprofessional communication. There were also instances where customers experienced significant disruptions, including late car drop-offs or difficulties with replacement vehicles, leading to wasted time and significant inconvenience.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the easy pick-up and drop-off processes,... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the hosts'... See more

Product

Clients share positive opinions on product quality and condition. Many reviewers praise the vehicles for... See more

User experience

People report positive experiences with the user experience, describing it as smooth, easy, and convenient.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the cleanliness and... See more

Based on these reviews

Rated 5 out of 5 stars

The car itself is what made the whole experience great. Renting a corvette and riding around is what my son wanted for his bday and this car did not disappoint. The actual process of renting thru the... See more

Rated 5 out of 5 stars

Car was clean and in good working condition. Owner was very nice and pleasant to deal with. The only drawback was price. If one of the major rental places has a car next time I will likely use them... See more

Rated 5 out of 5 stars

I had a great experience renting a 2022 Tahoe from Miguel. He was professional, responsive, and provided outstanding customer service from start to finish. The vehicle was clean, well-maintained, and... See more

Rated 5 out of 5 stars

Will and Rochelle’s mini van was flawless. It was clean and everything was as pictured in their profile. They communicate well throughout the rental. They gave some great recommendations of places to... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Information provided by various external sources

Turo is a car rental marketplace where travelers can rent any car they want, wherever they want it, from a nationwide community of local car owners. Travelers choose from a unique selection of nearby cars, while car owners earn extra money and help fuel the adventures of travelers they meet along the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87K reviews

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Rated 5 out of 5 stars

Perfect basic ride for an Arizona trip

Clean, affordable basic Nissan Versa four-door sedan with everything you need including backup camera and infotainment system for wired Apple Car Play or Android Auto. Drove from Phoenix to Sedona and up to the Grand Canyon and back with one hiccup - a flat tire with sidewall damage that we had to pay to replace, but that's a Turo policy and not the owner's fault. Surprised to see they still made cars in 2024 with a plain old key and no fob for locking/unlocking doors and trunk. Took a bit of getting used to - haven't driven something like that in over 20 years ;-)

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all around

Great experience all around! The car was clean, smooth, and exactly as described.
Tracy the host was responsive and easy to work with. Would definitely rent again—5 stars!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Jerry was great

Jerry was great! Had great communication and his car ran very smoothly! We will rent from him again!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Best Experience Ever

The vehicle was very clean. The maintenance was perfect and features were top notch. It gave a luxury feel to my trip. The host was amazing great at communicating and amazing hospitality! The accuracy of the vehicle and its performance made my trip even more pleasurable. I would definitely book again!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

From the moment we went with the Sienna…

From the moment we went with the Sienna it was smooth sailing. This being our first time with Turo it could have been any smoother. We’re telling everyone we know about this and how easy it was. Communication with the host, pick up, little tub bits from the host to drop off. I can’t believe we haven’t linked on the wagon sooner

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Turo

I've used Turo on multiple trips in the US and Canada and have had great experiences, the value is great and the cars are always in perfect shape. I will continue using as long as the pricing makes sense. Thank you!

15 April 2026
Unprompted review

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