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Turo Reviews 86,988

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TrustScore 4.5 out of 5

4.6

Car Rental Agency
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional hospitality, clear communication, and accommodating nature, making the rental process smooth and pleasant. The vehicles are frequently described as clean, well-maintained, and exactly as advertised, often exceeding expectations in terms of quality and performance. Many users highlight the ease of the pick-up and drop-off procedures, appreciating the convenience and efficiency compared to traditional rental services. However, some customers also noted issues with vehicle registration and mechanical malfunctions, such as problems with cruise control or dashboard displays. A few people were dissatisfied with hosts who made unreasonable complaints about car cleanliness or engaged in unprofessional communication. There were also instances where customers experienced significant disruptions, including late car drop-offs or difficulties with replacement vehicles, leading to wasted time and significant inconvenience.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the easy pick-up and drop-off processes,... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the hosts'... See more

Product

Clients share positive opinions on product quality and condition. Many reviewers praise the vehicles for... See more

User experience

People report positive experiences with the user experience, describing it as smooth, easy, and convenient.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the cleanliness and... See more

Based on these reviews

Rated 5 out of 5 stars

The car itself is what made the whole experience great. Renting a corvette and riding around is what my son wanted for his bday and this car did not disappoint. The actual process of renting thru the... See more

Rated 5 out of 5 stars

Car was clean and in good working condition. Owner was very nice and pleasant to deal with. The only drawback was price. If one of the major rental places has a car next time I will likely use them... See more

Rated 5 out of 5 stars

I had a great experience renting a 2022 Tahoe from Miguel. He was professional, responsive, and provided outstanding customer service from start to finish. The vehicle was clean, well-maintained, and... See more

Rated 5 out of 5 stars

Will and Rochelle’s mini van was flawless. It was clean and everything was as pictured in their profile. They communicate well throughout the rental. They gave some great recommendations of places to... See more

Company details

  1. Car Rental Agency
  2. Car Accessories Store

Information provided by various external sources

Turo is a car rental marketplace where travelers can rent any car they want, wherever they want it, from a nationwide community of local car owners. Travelers choose from a unique selection of nearby cars, while car owners earn extra money and help fuel the adventures of travelers they meet along the way.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87K reviews

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Rated 5 out of 5 stars

The process was so easy

The process was so easy. The host pick up and drop off allowed for more time on vacation rather than spending it in line and filling out paperwork.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great vehicle

Great vehicle. Clean, drive great on gas and would definitely purchase again. The owner was very responsive and respectful.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I wasn’t going to use Turo after having…

I wasn’t going to use Turo after having an absolutely horrible experience while in PHX recently, but decided to give it one more try while on a trip in Kansas. Glad I did! Host was responsive and car was easy to pick up and drop off. Great job!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

My host was amazing

My host was amazing, friendly, kind and very understanding. The car was nice, clean and fresh. They also gave me a hand made air freshener for my personal car, definitely will be booking with them again

17 April 2026
Unprompted review
Rated 5 out of 5 stars

We appreciate that our vehicle was…

We appreciate that our vehicle was ready to go as soon as we landed. No standing in line or senseless paperwork before we were able to depart the airport - like most rental car facilities. The owner was extremely courteous and attentive to our needs and the vehicle was very clean.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great car!

Great car, and wonderful added touches from Axis Mobility. Will definitely rent from them again.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

The car made the trip for me

The car made the trip for me. Turo is a bit high in their prices with all the fees. They add up a lot. I paid $1000 for one week to rent a car. The insurance should be covered by Turo or the person that owns the car. The insurance for one week was $300 which is ridiculous. That's the only grip I have for Turo. Other than that I love Turo, much better than all the rental companies by far!

14 April 2026
Unprompted review

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