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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that products arrive promptly and as advertised. Many people also praise the overall service, describing it as helpful and efficient, especially when issues arise. Consumers are particularly satisfied with the ease of use and suitability of the phones for their intended purposes, often for elderly relatives or as basic alternatives to smartphones. However, some customers were dissatisfied with specific aspects of the product, such as the internal memory of refurbished phones being less than advertised, or issues with battery life and charging. A few other people also felt that certain design elements, like font choices or button contrast, were not ideal for users with visual impairments. There were also occasional reports of difficulty with customer service regarding repairs and replacements.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the products, highlighting good... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers appreciate the phone's simplicity and ease of... See more

Quality

Clients share ambiguous opinions on quality. Some reviewers praise the quality, describing phones as very... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Quick delivery. Ideal for use as a Pay-As-You-Go phone but not as a Smartphone. The keypad has grey buttons instead of black so the lower contrast with the numbers might be a problem for senior people... See more

Company replied

Rated 4 out of 5 stars

The delivery was on time and the product lived up to expectations. However, because it was a refurbished phone, it was not made clear that the internal memory was half of the model that was advert... See more

Company replied

Rated 4 out of 5 stars

On my Experience so far I am very happy with my purchase. If the Operating Instructions booklet had been better I would give you 5*. I will Review again after Using it More.... See more

Rated 5 out of 5 stars

I bought the TT970 for my 11 year old son now he's started secondary school. We didn't want to give him a full smart phone but wanted him to be able to have access to WhatsApp so he can stay in touch... See more

Company replied


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Phone and Internet Service

Written by the company

Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.


Contact info

4.2

Great

TrustScore 4 out of 5

602 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Service OK, phone is poor

I wanted a simple phone for my mother. I went for a TTfon as I like the addition of the SOS button on the reverse but it won’t pick up a signal most of the time, the display is far from clear for an older person and messaging is clunky. It’s of no use to her.

30 December 2024
Rated 5 out of 5 stars

Phone for non smartphone user

Bought for elderly mother who can’t get on with smartphones she loves it
Service was excellent from moment ordered & so easy to do online
Brilliant price for a phone non smartphone users can use the

23 December 2024
Rated 1 out of 5 stars

I am very disappointed with this…

I am very disappointed with this phone.The phone has very poor battery storage, the phone is in need of constant charging. I am unable to load apps when I try to load apps the system tells me there is a problem and try again. Even after trying again I'm unable too. The text on the screen is too small to read comfortably. Frankly I'm requesting a refund as I am unable to use this phone

26 November 2024
Rated 1 out of 5 stars

I am NOT a tech nut so was expecting a…

I am NOT a tech nut so was expecting a phone that was ready to go once battery and card were inserted. All I need is a replacement for a landline that will no longer work in a power cut and with large numbers that were clear (no letters). Instead I was confronted with loads of meaningless to me instructions on how to set it up so in fact it is useless to me and money down the drain. Don't need tips etc. only a working phone

24 October 2024
TTfone logo

Reply from TTfone

Hi Michael,

Thank you for sharing your feedback. We’re sorry to hear that the phone setup was not as easy as you expected.

We completely understand that you were looking for a straightforward replacement for a landline. Mobile phones do work a little differently — unlike a landline where someone simply connects the service, a mobile requires a SIM card to be inserted and activated to allow calls and messages. Once this is done, it becomes just as simple to use as a landline — with the added benefit that you can take it anywhere with you.

If you’d like any assistance with the TTfone mobile, our customer support team would be happy to help!

As for setting up SIM account or adding credit/top-up for outgoing calls, you may have to reach out with the SIM network provider directly - this can be O2 if you used the free SIM.

Thank you again for choosing TTfone mobile and for your valuable feedback.

Rated 2 out of 5 stars

Bluetooth version is useless!.

I needed to replace my damaged Nokia 6500c (blue screen issue), and didn`t want a full blown `smart` phone, so I opted for the TT 240 after an online chat with their company. My sim card fitted this phone too, AND the literature claimed it had Bluetooth, which was important to use in my car (hands free!).
Well, I later found out the Bluetooth version was the most useless ever!. It wouldn`t connect with anything in my or my wife`s car.
This fact was NOT mentioned on their website!.
Be aware of this issue.

1 November 2024
Unprompted review
TTfone logo

Reply from TTfone

Dear John,

Thank you for taking the time to share your experience with us. We’re sorry to hear that the Bluetooth functionality on the TT240 didn’t meet your expectations, particularly for hands-free use in your car.

The TT240 is designed with a basic Bluetooth version suitable for simple file transfers and connections with certain devices, but we understand how important seamless hands-free functionality is for many customers. We apologies if this limitation wasn’t made clear on our website and will review our product description to ensure compatibility details are more transparent in the future.

If you have more query with our TTfone mobile phone, please don’t hesitate to contact our support team at info@ttfone.com or chat with us through our website. We’d be happy to help.

Thank you again for your feedback—it helps us improve and serve you better.

All the best.

Jona - TTfone

Rated 3 out of 5 stars

Poor network information

I was not told it won't work on certain networks had to buy a 2nd SIM card and port my number twice, took longer than it should have

28 October 2024
TTfone logo

Reply from TTfone

Dear Joyce,

Thank you for your feedback. We’re sorry to hear about the inconvenience you experienced regarding network compatibility.

To help our customers make an informed decision, we ensure that compatible networks service for each phone are clearly indicated on the product page and in the specifications section of which bandwidth network service the mobile phone support. We apologies if this information was overlooked or unclear and will review how we can make it even more noticeable.

If you still have any questions or need assistance with your TTfone, please don’t hesitate to contact our customer service team at info@ttfone.com. We’re here to help.

Thank you for bringing this to our attention, and we hope to serve you better in the future.

Cheers!

Jona - TTfone

Rated 5 out of 5 stars

Ordered my third phone from ttfone…

Ordered my third phone from ttfone (tt760). Large buttons and screen to replace my old phone which is 2g/3g with a 2/3/4g one. I don't need data because I don't need internet on a telephone just text and calls. Good service, help and advice from Ttfone by phone or email and free prompt delivery within 2 days.

28 October 2024
Rated 2 out of 5 stars

Sim card was faulty

Sim card was faulty

21 October 2024
TTfone logo

Reply from TTfone

Dear Steven,

Thank you for your feedback. We’re sorry to hear about the inconvenience you experienced regarding sim network issue.

Please reach out with our customer service team at info@ttfone.com and provide us more details with the error you are having.
We can arrange for a replacement SIM card or assist you further to check on best way to resolve the network issue.

We are sorry for any inconvenience caused and appreciate your understanding.

All the best.

Jona - TTfone

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