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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that products arrive promptly and as advertised. Many people also praise the overall service, describing it as helpful and efficient, especially when issues arise. Consumers are particularly satisfied with the ease of use and suitability of the phones for their intended purposes, often for elderly relatives or as basic alternatives to smartphones. However, some customers were dissatisfied with specific aspects of the product, such as the internal memory of refurbished phones being less than advertised, or issues with battery life and charging. A few other people also felt that certain design elements, like font choices or button contrast, were not ideal for users with visual impairments. There were also occasional reports of difficulty with customer service regarding repairs and replacements.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the products, highlighting good... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers appreciate the phone's simplicity and ease of... See more

Quality

Clients share ambiguous opinions on quality. Some reviewers praise the quality, describing phones as very... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Quick delivery. Ideal for use as a Pay-As-You-Go phone but not as a Smartphone. The keypad has grey buttons instead of black so the lower contrast with the numbers might be a problem for senior people... See more

Company replied

Rated 4 out of 5 stars

The delivery was on time and the product lived up to expectations. However, because it was a refurbished phone, it was not made clear that the internal memory was half of the model that was advert... See more

Company replied

Rated 4 out of 5 stars

On my Experience so far I am very happy with my purchase. If the Operating Instructions booklet had been better I would give you 5*. I will Review again after Using it More.... See more

Rated 5 out of 5 stars

I bought the TT970 for my 11 year old son now he's started secondary school. We didn't want to give him a full smart phone but wanted him to be able to have access to WhatsApp so he can stay in touch... See more

Company replied


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Phone and Internet Service

Written by the company

Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.


Contact info

4.2

Great

TrustScore 4 out of 5

602 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service,
Received my phone with very prompt delivery.
Phone had a fault which I called the customer service and they sent me a free postage label via email. Posted it back and sent them proof of postage. New phone was sent out the same day.
My 89 year old dad loves his new phone and finds it so easy to use.

25 February 2025
Rated 5 out of 5 stars

Bought for my partner with dementia

This phone was bought for my partner who is 83 and has dementia. We only need it for the basics of calling friends and family and people close by in case of emergencies.
Finally, after trying three or four other companies, the TTfone is one he can manage and feel confident with; which is really important for him.

20 January 2025
Rated 5 out of 5 stars

I contacted TTfone as I needed to return a battery.

I contacted TTfone as I bought a battery from them and then I was informed by a local company that the phone was faulty as it didn't switch on when the fully charged new battery was fitted.
TTfone answered almost immediately that they would look into a refund if I could supply my order number.
I will update this after I have followed their email.
Update 15 Feb. I have now received my refund as TTfone promised and I can highly recommend this company. I would certainly buy from them in future.

28 January 2025
TTfone logo

Reply from TTfone

Dear Sae,

Thank you for your positive review and we appreciate your patience while we looked into your request. I’m pleased to confirm that your battery refund has now been processed.

If you have any further questions or need any assistance, please don’t hesitate to reach out again.
We’re always happy to help.

Cheers!

Jona - TTfone

Rated 5 out of 5 stars

Quality & Simplicity

I have now purchased three products from ttfone, my latest buy was for myself. I have always found their products to be of great quality & simple to use. Their designs are well thought out, giving you the product you need without the unnecessary faff, I would recommend ttfone products to those that want durability in a product, value for money and a good quality build.

23 January 2025
Rated 5 out of 5 stars

Very good value

Very good value, no frills mobile with large print. I do not want fancy or complicated smartphones so this basic model is perfect for me.

23 January 2025
Rated 3 out of 5 stars

Nice phone shame about the camera…

Nice phone and suitable for my needs but the camera is awful the pictures come out so pale that you can't see what it's supposed to be. I didn't know there was a camera when I bought it so I bought a card afterwards to store pictures on but it's not worth taking any, they might as well not bother with including a camera

6 January 2025
TTfone logo

Reply from TTfone

Dear Kate,

Thank you for sharing your feedback.
We're glad to hear that you find the phone suitable for your needs. Our focus is on providing easy-to-use phones with essential features, and while the camera is designed for basic use, we understand it may not meet everyone's expectations.

We appreciate your comments and will pass them on to our product team for future improvements. If there's anything else we can assist you with, please let us know.

Cheers!

Jona - TTfone

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