when i first started this journey they were brilliant and although i dont do the shakes etc full time now, i can still use the app and still get my sachets straight away when ordered
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Review summary
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What people talk about most
Reviews shaping this summary
After signing up with Habitual due to price increases, I thought I’ll give them ago. I’ve had great communication from the team at Habitual after my parcel never arrived due to Royal Mail. Rebecca hel... See more
Company replied
The shakes, soups and porridge are so easy to make, taste delicious and are full of nutrition. The Habitual team couldn't be more helpful! IIf you have a problem and reach out to them they respond imm... See more
Company replied
I cannot praise them enough, so professional, on time and the whole Habitual experience helps you learn and adjust life, it’s not just losing weight it’s changing habits. Rebecca has been a great he... See more
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Company details
About Habitual
Written by the company
Type 2 diabetes reversal and prevention programmes that combine behaviour change with nutritional treatment.
How does Habitual work?
1. Select a plan. Just visit our website and take a read of our plans to find the one for you.
2. Complete your assessment. To get setup you’ll need to complete a quick 5 minute assessment to check our programme is right and safe for you.
3.Start your health journey. Once your order arrives you’ll be on your way to completing your health journey
What do I get from Habitual?
At Habitual, we understand the importance of a comprehensive approach to health and weight management. That's why we offer a range of plans tailored to meet your needs.
Our TDR (Total Diet Replacement) plans provide delicious and nutritious meals that not only help with weight loss but also support blood sugar control. Alongside this, we have medication programmes that include GLP-1s, which have shown promising results in managing weight loss.
How is Habitual different?
What really makes us different, is that by choosing any of our programmes, you will not only receive the necessary support from our dedicated Patient Support team but also have the opportunity to join our wonderful community.
The Habitual community is comprised of people who are on their own health journeys, allowing you to connect, share experiences, and learn from others who are working towards a similar goal.
We’re all about being with you for your journey, so we don’t just deliver your order and leave everything up to you, we’re always here to help.
Don't wait any longer to take control of your health. Join us at Habitual and embark on a journey towards better health and improved well-being.
Contact info
25 Eccleston Pl, London, SW1W 9NF, London, United Kingdom
- hello@tryhabitual.com
- tryhabitual.com
4.5
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant company supplying brilliant meal replacements
The shakes, soups and porridge are so easy to make, taste delicious and are full of nutrition. The Habitual team couldn't be more helpful! IIf you have a problem and reach out to them they respond immediately and get the issue sorted immediately if at all possible. Rebecca, today sorted my problem out when I'd missed an opportunity to apply a discount which had been sent me. Couldn't ask for better service. Thankyou Habitual. Fully recommend you to family and friends.
29 November 2025
Unprompted review
Reply from Habitual
Hi Maureen,
Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying the shakes, soups, and porridge—and even more pleased that you’ve found them easy to make and nutritious.
Our team is always here to help, so it’s great to know that Rebecca was able to quickly sort out your discount issue. We’ll be sure to pass on your kind words to her!
Thank you again for taking the time to share your experience. 😊
Best,
The Habitual Team
Total Care Package
Quick, intensive, able to be actioned conveniently with at home, office or away and in-depth assistance.
27 November 2024
Reply from Habitual
Hi Jill,
Hope you're having a great week!
Thank you for taking the time to write this review. We appreciate your feedback. If there’s anything more you’d like to share or anything we can support you with, we’re always here for you.
Best,
The Habitual Team
This is the most amazing help I got…
This is the most amazing help I got from Suidi. She is actually the reason I won’t go away from Habitual as this is a lifetime event for me because I will micro-dose at a point . Always helping! Thank you Suidi!
17 November 2025
Unprompted review
Reply from Habitual
Hi Aletta,
Hope you're having a great day!
Thank you so much for taking the time to share your review. We really appreciate your feedback, and we're so glad we can support you on your journey.
Best,
The Habitual Team
Helpful with weight loss
I found put about habitual products when I was on the NHS programme for type 2 diabetes.
The soups and shakes are tasty and unlike other calorie controlled shakes do not leave you feeling bloated after eating them.
I managed to lose weight successfully whilst at the same time knowing they contained the nutritional content to do this effectively.
6 January 2025
Reply from Habitual
Hi Helen,
Thank you so much for taking the time to share your experience! We're really glad to hear that you found our products through the NHS programme and that they’ve supported your weight-loss journey so well.
It’s wonderful to know you’re enjoying the soups and shakes, and that they feel light while still giving you the nutrition you need. Hearing that you were able to lose weight successfully—and feel confident in the nutritional quality—means a lot to us.
If you ever need any support or have questions along the way, we’re always here to help.
Best,
The Habitual Team
Having a great experience with Habitual…
Having a great experience with Habitual on my weight loss journey, started with the NHS road to remission where I lost 5 1/2 stone, Cerys and the team where so supportive and wouldn't have achieved what I did with out them.
Now finishing my journey taking Wygove, and it's been seamless, the team respond extremely quickly, with Rebecca always on hand to sort any issues or answer any questions. Rebecca always replies with enthusiasm and support. Would highly recommend Habitual to anyone looking to loose weight in a supportive environment.
11 November 2025
Unprompted review
Reply from Habitual
Hi Steven,
Thank you so much for sharing your experience! It’s wonderful to hear how well you’ve done on your journey — 5½ stone is an incredible achievement. We’re so glad you’ve felt supported throughout, both during the NHS Road to Remission programme and now with Wegovy.
We’ll be sure to pass your kind words on to Cerys, Rebecca, and the rest of the team — they’ll be thrilled!
Best,
The Habitual Team
The app is great
The app is great. The customer support is very good. Rebecca answered my questions over the weekend which I appreciated. The opportunity to earn points which reduce the cost of the products is good.
9 November 2025
Unprompted review
Reply from Habitual
Hi Jackie,
Thank you so much for your lovely feedback — it really means a lot to us! We’re so glad to hear you’re enjoying the app and that Rebecca was able to help over the weekend. She’ll be delighted to know her support made a difference. 😊
Best,
The Habitual Team
Packaging always excellent and prompt…
Packaging always excellent and prompt delivery. I was both grateful, reassured and hugely impressed with the customer service on a previous occasion when Rachel helped me sort out a problem which turned out to have absolutely nothing to do with Habitual.
3 November 2025
Reply from Habitual
Hi,
Hope you're having a great day!
Thank you for taking the time to write this review. We really appreciate your feedback and are so glad our team made your experience a great one.😊
Best,
The Habitual Team
Tasty shakes and soups
Really liked the shakes and soups they were really tasty and filling
11 November 2024
Reply from Habitual
Hi Jo,
Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the shakes and soups — it’s great to know you’re finding them both tasty and filling.
Best,
The Habitual Team
Reply from Habitual
Hi Mr Edwards,
Thank you so much for your kind words! We’re really pleased to hear that you’ve found the programme supportive and well designed. Our team works hard to make sure every member feels guided and confident throughout their journey.
We appreciate you taking the time to share your experience and are so glad to have you with us.
Best,
The Habitual Team
Reply from Habitual
Hi Diane,
Thank you for sharing your experience — we’re so glad to hear that the programme is helping you stay focused on your weight loss journey. Building consistency is a big part of achieving lasting results, and it’s great to see your commitment.
We’ll continue to support you every step of the way. If you ever need extra guidance or motivation, our team is always here to help.
Best,
The Habitual Team
It’s just to expensive and not really…
It’s just to expensive and not really working for me.
11 November 2024
Reply from Habitual
Hi RAC,
Thank you for sharing your feedback. We understand that results and costs are important factors when it comes to your treatment. Progress with Mounjaro often depends on other lifestyle factors such as nutrition, sleep, and physical activity.
Our team has reached out directly to offer some personalised guidance to help you get the best results possible. We’d be happy to support you in making a few adjustments that could make a real difference.
Best,
The Habitual Team
Reply from Habitual
Hi Grace.
Hope you're having a great week.
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
Quick delivery
Quick delivery, well packaged and good value with discount code. Have used on a number of occasions to maintain weight
31 October 2025
Reply from Habitual
Hi Maxine,
Thank you for your lovely feedback! We’re so glad to hear you’ve been happy with the delivery, packaging, and value — and that our products are helping you maintain your goals.
Best,
The Habitual Team
I loved the porridges
I loved the porridges and shakes, the soups were a little weird tasting… I lived mostly on the porridge and managed to stick to it religiously… lost 6st in 4 months
6 November 2024
Reply from Habitual
Hi Ian,
Wow — congratulations on losing 6st in just 4 months! That’s an incredible achievement. We’re so glad to hear you enjoyed the porridges and shakes. We appreciate your honest feedback about the soups, and it’s great to know the porridge helped you stick to the programme so successfully.
Best,
The Habitual Team
Great weight loss results
The company sent the correct items I ordered on every occasion ie 4 times. The products were tasty and easy to make up with water. I managed to lose 2 stone in 12 weeks by following the instructions which were explained clearly. Thank you habitual.
8 November 2024
Reply from Habitual
Hi Bernadette,
Hope you're having a great day!
Congratulations on your 2-stone loss! We’re so pleased to hear you found the products tasty and easy to prepare.
Thank you for sharing your experience. 😊
Best,
The Habitual Team
Easy to order and delivered next day.
31 October 2025
Reply from Habitual
Hi M,
Thanks so much for your review! We’re delighted to hear your order arrived quickly and that everything went smoothly.
Best,
The Habitual Team
very efficient
31 October 2025
Reply from Habitual
Hi Peter,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
Products inedible since they changed supplier
Previously this would have been 5 stars. I successfully managed to complete a weight loss programme using Habitual products.
However, they have changed suppliers now and the new products are just awful. To the point that I have wasted my money as they are inedible. Such a shame as it was a great programme to follow.
20 April 2025
Reply from Habitual
Hi Kerry,
We’re really pleased to hear that you had such great success on the programme — congratulations on your results! The recipes were refreshed earlier this year, before your June order, so the meals you enjoyed then were part of the updated range.
Best,
The Habitual Team
Love the tomato soup and lost two and a…
Love the tomato soup and lost two and a half stone. However, the recipe has changed and now I find it revolting. I sent a message through the app to enquire if it had been changed but have had no response. Won't be ordering again
8 November 2024
Reply from Habitual
Hi John,
Well done on your results — that’s fantastic progress! The tomato soup recipe was refreshed in spring and hasn’t changed since, so it’s the same one you had with your April order.
We couldn’t find a message from you in the app, so we’ve reached out by email to follow up.
Best,
The Habitual Team
Great delivery times
8 November 2024
Reply from Habitual
Hi Albert,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
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