when i first started this journey they were brilliant and although i dont do the shakes etc full time now, i can still use the app and still get my sachets straight away when ordered
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After signing up with Habitual due to price increases, I thought I’ll give them ago. I’ve had great communication from the team at Habitual after my parcel never arrived due to Royal Mail. Rebecca hel... See more
Company replied
The shakes, soups and porridge are so easy to make, taste delicious and are full of nutrition. The Habitual team couldn't be more helpful! IIf you have a problem and reach out to them they respond imm... See more
Company replied
I cannot praise them enough, so professional, on time and the whole Habitual experience helps you learn and adjust life, it’s not just losing weight it’s changing habits. Rebecca has been a great he... See more
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Company details
About Habitual
Written by the company
Type 2 diabetes reversal and prevention programmes that combine behaviour change with nutritional treatment.
How does Habitual work?
1. Select a plan. Just visit our website and take a read of our plans to find the one for you.
2. Complete your assessment. To get setup you’ll need to complete a quick 5 minute assessment to check our programme is right and safe for you.
3.Start your health journey. Once your order arrives you’ll be on your way to completing your health journey
What do I get from Habitual?
At Habitual, we understand the importance of a comprehensive approach to health and weight management. That's why we offer a range of plans tailored to meet your needs.
Our TDR (Total Diet Replacement) plans provide delicious and nutritious meals that not only help with weight loss but also support blood sugar control. Alongside this, we have medication programmes that include GLP-1s, which have shown promising results in managing weight loss.
How is Habitual different?
What really makes us different, is that by choosing any of our programmes, you will not only receive the necessary support from our dedicated Patient Support team but also have the opportunity to join our wonderful community.
The Habitual community is comprised of people who are on their own health journeys, allowing you to connect, share experiences, and learn from others who are working towards a similar goal.
We’re all about being with you for your journey, so we don’t just deliver your order and leave everything up to you, we’re always here to help.
Don't wait any longer to take control of your health. Join us at Habitual and embark on a journey towards better health and improved well-being.
Contact info
25 Eccleston Pl, London, SW1W 9NF, London, United Kingdom
- hello@tryhabitual.com
- tryhabitual.com
4.5
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great until everything changed !
29 April 2025
Reply from Habitual
Hi Tony,
Happy new year!
Thank you for taking the time to write this review. We appreciate your feedback.😊
Best,
The Habitual Team
Superb brand and company who helped me…
Superb brand and company who helped me to achieve my goals
31 March 2025
Reply from Habitual
Hi MR,
Thank you so much for your kind words! We’re really pleased to hear we could support you in achieving your goals.
Best,
The Habitual Team
Reply from Habitual
Hi Kathleen,
We’re so happy you’re loving the taste—and even happier to hear it’s keeping you full! Thanks for sharing your experience with us.
Best,
The Habitual Team
Reply from Habitual
Hi Marie,
Hope you're having a great week!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
Fast delivery,very happy with the…
Fast delivery,very happy with the products, if I need to get back on track with keeping my weight to an acceptable level and these shakes ect are the best especially for diabetes as sugar content minimum and really like that some of the products are even vegan even though I'm not a vegan i like no milk necessary to make up. I've been in remission of diabetes for nearly three years using Habitual. Yes bit pricey but well worth it.
2 December 2025
Reply from Habitual
Hi A,
Thank you so much for sharing your experience. It’s wonderful to hear that you’re happy with the fast delivery and the products—and amazing to know that you’ve been in diabetes remission for nearly three years while using Habitual. That’s an incredible achievement!
Best,
The Habitual Team
Reply from Habitual
Hi Alan,
Thank you for the feedback! We’re pleased to hear you were happy with the price and delivery speed. Thanks for choosing us!
Best,
The Habitual Team
Arrived promptly and on good condition.
11 December 2024
Reply from Habitual
Hi Mary,
Thank you for your review! We’re glad to hear your order arrived quickly and in great condition. We appreciate you taking the time to share your experience.
Best,
The Habitual Team
Reply from Habitual
Hi Janet,
Thank you for your review. 😊
Best,
The Habitual Team
The products are fine as long as you…
The products are fine as long as you are not expecting a three course meal in each pouch. The range is rather limited - which makes sustained use rather tedious.
10 December 2024
Reply from Habitual
Hi Nick,
Thank you for sharing your thoughts. We’re glad to hear the products have been working well for you, and we appreciate your feedback on the portion expectations and range.
We understand that variety is important, especially for longer-term use, and feedback like yours helps us continue improving our offerings.
Best,
The Habitual Team
Reply from Habitual
Hi Sally,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
I like your products and also they a…
I like your products and also they a tasty.
The choices are good.
The only product that l don't like is the tomato soup, but everything else is good.
I like ordering your products to keep me on track. And to ensure that l maintain my weight loss.
Thank you 😊
1 December 2025
Reply from Habitual
Hi,
Hope you're having a great day!
Thank you so much for taking the time to share your feedback. We're really glad to hear you're enjoying the products and that they’re helping you stay on track with maintaining your weight loss.
Best,
The Habitual Team
I ordered some beautiful ornaments
I ordered some beautiful ornaments - first they over charged 14.00 they did credit that. The ornaments were junk I ordered 7 for gifts one was cracked the others were junk the pretty birds/etc in side were hard paper and would not sit up in the bulb. I am taking to Goodwill I sent pictures that gave me 14.00 back out of $47.00 Do not order. it some from China
4 December 2025
Unprompted review
Reply from Habitual
Hi Ja kie,
It sounds like there's been a misunderstanding as our business does not sell ornaments or the products mentioned in your review.
To help ensure your feedback reaches the correct company—and so your own experience can be properly addressed—we kindly ask that you update or remove this review.
Best,
The Habitual Team
The products were amazing
The products were amazing, and i lost weight within one and a half weeks of using the shakes, soups and porridge. Habitual service was outstanding, and everyone i emailed or spoke to in person were very helpful... The items always arrived well packaged and on time...
9 December 2024
Reply from Habitual
Hi Joanne,
Hope you're having a great day!
Thank you for taking the time to write this review. We’re thrilled to hear you’ve had such a positive experience with the programme, and a huge congratulations on your progress so far.
Best,
The Habitual Team
Winter rain
Very good product ideal for people with diabetes 1 or 2 comfortable on the stomach and digestion, all things Habitual,
4 December 2025
Reply from Habitual
Hi Donna,
Hope you're having a great day!
Thank you for taking the time to write this review. We appreciate your feedback. 😊
Best,
The Habitual Team
Excellent diet plan
The majority of the TDRS ( Meal replacements are tasty) and keep me full .Have helped me loose 2 stone in 7 months. The ordering is easy to follow and delivery time frame is excellent. The Oviva app provided on my plan is very supportive.
1 December 2025
Reply from Habitual
Hi Jeanette,
We’re delighted to hear that you’re enjoying our meals and that they’ve supported your amazing progress—2 stone in 7 months is incredible!
It’s also great to know that the ordering process and delivery have been smooth for you, and that the Oviva programme has helped so much.
Best,
The Habitual Team
Items are great for the weight loss…
Items are great for the weight loss journey. Ive regularly bought items. Shame discounts arent as regular
1 December 2025
Reply from Habitual
Hi Cliff,
We’re glad to hear you’ve been enjoying our products and that they’ve been helpful on your journey. We truly appreciate your continued support.
We do run promotions from time to time, and we recommend staying subscribed to our emails so you don’t miss any upcoming discounts.
Best,
The Habitual Team
nobody cares !!!"!!!!!
6 December 2024
Reply from Habitual
Hi Mark,
I’m really sorry to hear that this has been your experience. That’s absolutely not the level of care we aim to provide. I’ve reached out to you directly so I can better understand what’s happened and work on putting things right.
Best,
The Habitual Team
The habitual journey was great.
The habitual journey with the NHS has helped put my diabetes type 2 into remission.
I have lost 38kg too.
Found lots of recipes to keep me on track. Thanks.
6 December 2024
Reply from Habitual
Hi Nicci,
Hope you're having a great day.
Congratulations on your amazing progress! Losing 38kg and putting your type 2 diabetes into remission is a fantastic achievement. Thank you for sharing your journey with us. 😊
Best,
The Habitual Team
One to one support and not just aboit…
One to one support and not just aboit taking your money
28 November 2025
Reply from Habitual
Hi Michael,
Thank you so much for your review! We’re really glad to hear that you’ve felt supported — offering genuine one-to-one care, not just a product, is exactly what we aim for.
Best,
The Habitual Team
Reply from Habitual
Hi Carol,
Hope you're having a great day!
Thank you for taking the time to share your thoughts. We really appreciate your feedback!
Best,
The Habitual Team
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