Truss 

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Rated 5 out of 5 stars

When it comes to leasing spaces under 5,000 square feet, the Landlord's broker must work twice as hard to get the word out about available spaces. The larger listing sites seem to cater to the large... See more

Company replied

Rated 5 out of 5 stars

Amazing something like Truss has not been done before! Easiest and most painless process you could ever imagine! Site is easy to navigate and I get immediate access to hundreds of properties that fit... See more

Company replied

Rated 1 out of 5 stars

Being treated absolutely disgusting by 1st central insurance I pay my insurance every month, now I have had an accident in my car they don’t want to know me or do anything for me will never get insure... See more

Rated 5 out of 5 stars

I've been involved in four office moves (all <10k sqft) in the last five years and Truss was truly a game changer for our most recent move. All the data I need is right upfront without having to go... See more

Company replied

Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service

Information provided by various external sources

Truss is a commercial real estate solution for small and medium tenants and landlords focused on commercial space under 10,000 square feet. We make leasing space simple, intuitive and cost effective in a way that’s never before been possible.


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Rated 5 out of 5 stars

Jennifer Paulson stepped up to help us

Jennifer Paulson stepped up to help us, NAMI Gulf Coast (a non-profit serving families dealing with mental illness), when we learned we needed to vacate our office while repairs were being made due to a sewage backup. We needed space for two months and I thought finding a space would be next to impossible. Browsing the internet I spoke to a couple of brokers but no luck and then I contacted Jennifer. Within 24 hours she had two places that would be willing to work with us. Within a week we had a plan to continue operations in a temporary space right in the middle of our service area. In fact, the staff has become quite fond of the temporary space and probably wouldn't mind making it permanent. Thank you, Jennifer, and know that without your help I'm not sure how we would have been able to give the same level of service to the community as we normally do. I highly recommend Jennifer and the Truss company to anyone.
-Mary Ferree
NAMI Gulf Coast
President

10 November 2018
Unprompted review
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Reply from Truss

Thank you for your great review, Mary. We're happy you were able to find temporary space quickly with Jennifer.

Rated 1 out of 5 stars

Had one conversation with a TRUSS…

Had one conversation with a TRUSS broker and she disappeared. Left multiple messages and got no response. Guess she wasn't interested in representing my search.

8 November 2018
Unprompted review
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Reply from Truss

Thanks for your feedback, Tracy. We're sorry this was your experience and we value your feedback to make Truss better. We'll be reaching out to help you continue to search for space.

Rated 4 out of 5 stars

The website was very easy to use

The website was very easy to use. Someone reached out to me right away. Although I haven't heard from her since a short email exchange.

6 November 2018
Unprompted review
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Reply from Truss

We're glad you found out website easy to use! We're sorry you haven't heard from your broker and will be reaching back out to make this better.

Rated 5 out of 5 stars

I love the platform and working with…

I love the platform and working with Nicole has been refreshing. She knows what she is talking about and cares that our company gets the right space for what we need. I highly recommend Truss to anyone looking for office space.

31 October 2018
Unprompted review
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Reply from Truss

Thanks for your feedback, Tarek. We think Nicole is great too and we're glad you had a refreshing experience looking for office space.

Rated 5 out of 5 stars

The system and process is exceptional

The system and process is exceptional. Nicole augmented the tech seamlessly. She was efficient, effective, patient, and maintained her sense of humor as mission morphed. Would recommend to all!

31 October 2018
Unprompted review
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Reply from Truss

We're so glad you had an exceptional experience with Truss!

Rated 5 out of 5 stars

Top rate company

I was very satisfied with the service and the care that I was given. I would recommend this place to everyone that I care about.

31 October 2018
Unprompted review
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Reply from Truss

Thank you for your kind words, Darius. We're happy you were satisfied with Truss.

Rated 5 out of 5 stars

Truss

Truss, was great, Brenda help me from A to Z with EXCELLENT communication. I would Highly Recommend Truss for your Office space needs..

31 October 2018
Unprompted review
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Reply from Truss

Thank you for your feedback, Timothy. We think Brenda is great too!

Rated 5 out of 5 stars

Ive had an excellent experience with…

Ive had an excellent experience with Truss. They are always accessible and return calls promptly. They were able to present my business model to landlords in a concise and effective manner. Better service than any realtor at work with and better results. Thanks Truss!

31 October 2018
Unprompted review
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Reply from Truss

Thanks for your feedback, Daniel. We're glad you found our brokers accessible and better to work with.

Rated 5 out of 5 stars

Truss provides a unique platform for commercial real estate

Truss provides a unique platform for business leasing that has the potential to change the present realtor model to one that benefits the individual seeking a property. I would highly recommend them for multiple reasons, the most valuable I found to be their web site which rapidly identified suitable properties. They have always been responsive to me and really understand how to represent their clients in commercial real estate transactions. I recommend them to anyone who asks!

31 October 2018
Unprompted review
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Reply from Truss

Thank you so much for your feedback, Derek. We're glad our platform was able to quickly help you find properties that fit your needs.

Rated 1 out of 5 stars

Oudated listings

Oudated listings, cant trust it

31 October 2018
Unprompted review
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Reply from Truss

Thank you for your feedback. Your experience helps us improve Truss's offerings. We're a growing company and frequently update our spaces to match with commercial real estate availability. We're sorry that our search did not meet your needs. We will be reaching out shortly to help you continue your search.

Rated 1 out of 5 stars

I very specifically asked to be emailed…

I very specifically asked to be emailed and sure enough the truss person that responded immediately started asking for phone calls and calling me. Not listening to your client is unacceptable. I would never consider using truss. I am also still receiving emails from trust even though I have unsubscribed from their list.

31 October 2018
Unprompted review
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Reply from Truss

Thank you for your feedback, Brittany. We are sorry about your experience and value your feedback to make Truss better. We have confirmed that you are unsubscribed and will not receive more emails from us. We are a growing company and are frequently updating our platform so we hope that you will consider trying us again in future searches.

Rated 1 out of 5 stars

Horrible!!!

I responded to my assigned account rep, and then never heard back. Your platform is terrible and it returns results that I specifically was NOT looking for.

31 October 2018
Unprompted review
Truss logo

Reply from Truss

Thank you for your feedback. We're sorry this was your experience and value your feedback to help us improve our offerings. We are frequently updating our platform and would welcome you to share any specifics with us at info@truss.co.

Rated 2 out of 5 stars

Hello? It Apparently Isn't ME You're Looking For!

Someone reached out to me initially, and I responded within an hour, with some followup concerns. That was two days ago. I realize my budget isn't a huge paycheck for anyone involved, but your marketing dept. has dropped at least a little bit of coin retargeting on my social media platforms, so I thought I'd give it a try. Landing page made it sound like I'd get help finding a coworking space, but I have no idea because I haven't heard back from anyone. I'm getting better results doing the work myself.

31 October 2018
Unprompted review
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Reply from Truss

Thanks for your feedback, Jared. We're sorry about your experience. We'd love the opportunity to make this better, so we will be reaching out shortly to help continue your search.

Rated 1 out of 5 stars

I was locked out of changing my search…

I was locked out of changing my search parameters after only a few searches. I was told several times an agent would contact me but no one ever did.

31 October 2018
Unprompted review
Truss logo

Reply from Truss

Thanks for your feedback, Beth. We're sorry this was your experience and we value your feedback to make Truss better. We'll be reaching out to help you continue to search for space.

Rated 5 out of 5 stars

They sent me tons of office spaces to…

They sent me tons of office spaces to look at and all of the selections were relevant to the parameters I asked for. Great job!

31 October 2018
Unprompted review
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Reply from Truss

Thanks for the review, Eddie! We're glad you found tons of office space options using Truss.

Rated 5 out of 5 stars

Tom and the Truss team have been a…

Tom and the Truss team have been a pleasure to work with through two office moves. They have taken the time to understand our requirements as a fledgling startup and to patiently present and walk us through dozens of office space. We ultimately landed us in spaces that met all of our key criteria and will drive our brand and culture forward. I would gladly work with Truss again.

13 July 2018
Unprompted review
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Reply from Truss

Thanks for the great review, Vijay! We're glad to hear you had just as good an experience working with Tom as we do.

Rated 5 out of 5 stars

Game changer for small and medium sized offices

I've been involved in four office moves (all <10k sqft) in the last five years and Truss was truly a game changer for our most recent move. All the data I need is right upfront without having to go back and forth with owners.

Though Truss is still relatively new it's been a great experience so far. Whenever there was something I needed not included in the platform Tom was always happy to answer questions.

9 July 2018
Unprompted review
Truss logo

Reply from Truss

Thanks for the review Max! We are glad you found the experience a 'game changer.'

Rated 4 out of 5 stars

Not enough activity yet

I haven't received any leads that progressed through the process, so it's difficult to rate the service yet.

23 April 2018
Unprompted review
Truss logo

Reply from Truss

Thanks for the review, Ami. We are always striving to make the website better so your feedback is valuable.

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