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Triton Showers Reviews 

3,369
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 565 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, polite, and genuinely committed to resolving issues during phone calls. People also appreciate the prompt delivery service, noting that replacement parts and new units arrive quickly right on schedule. However, some people mentioned experiencing frustrating wait times and lengthy telephone queues when attempting to reach customer support. Consumers additionally noted occasional issues with product compatibility, unexpected technical faults developing shortly after purchase, or challenges regarding installation details. Reviewers expressed disappointment when replacement items failed to arrive promptly or required complicated adjustments to fit properly.

What people talk about most

Product

People report ambiguous experiences with product, noting both positive aspects and significant drawbacks.... See more

Service

Customers consistently note ambiguous experiences with service. On one hand, many reviewers praise the... See more

Staff

Clients share positive opinions on staff, frequently highlighting the helpful and polite nature of telephone... See more

Customer service

Customers had ambiguous experiences with customer_service, highlighting a sharp contrast in satisfaction... See more

Delivery service

Users describe satisfaction with delivery_service, noting prompt and efficient arrival times. Many consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good customer service and great you can speak to a person. The only downside is your delivery comes with the jiffy bag unsealed. The first delivery , half the contents were missing. You agreed t... See more

Company replied

Rated 4 out of 5 stars

I needed a replacement part, phoned and was advised that the part was in stock and could be sent the next day. The employee was very efficient and polite and I was kept informed about my delivery. Ov... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my shower. It was flowing too hot and I couldn't monitor the temperature. I waited some time for my plumber to come back to check it over but best I raised it with Triton. I spo... See more

Company replied

Rated 5 out of 5 stars

First sending me a reminder about the warranty running out , thanks. 40 pounds to get a piece of mind that if it breaks down iv got it covered thanks, when phoning the lady who took the call very he... See more

Company replied


Company details

  1. Appliance Store
  2. Bathroom Supply Store
  3. Home Improvement Store
  4. Manufacturer
  5. Plumbing Supply Store

Written by the company

Triton Showers Store. Browse our large range of Electric Showers, Power Showers and Shower Accessories.


Contact info

Celebrating 50 Years of Feel-Good Shower

For over 50 years, we have been making feel-good showers for all.

3.9

Great

TrustScore 4 out of 5

3K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(3,369)

541 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was easy to set up

It was easy to set up, but the proof of the pudding will be in the eating

25 June 2026
Triton Showers logo

Reply from Triton Showers

Thank you for your review.
Kind Regards
Maria

Rated 4 out of 5 stars

I needed a replacement part

I needed a replacement part, phoned and was advised that the part was in stock and could be sent the next day.
The employee was very efficient and polite and I was kept informed about my delivery. Over all customer could not have been any better.

22 June 2026
Triton Showers logo

Reply from Triton Showers

Thank you for your email.
Kind Regards
Maria

Rated 5 out of 5 stars

I phoned to extend my warranty on my…

I phoned to extend my warranty on my shower.Your representative was very pleasent and got me through the payment process with no problem at all.

22 June 2026
Triton Showers logo

Reply from Triton Showers

Thank you for your review and taking the time to share your feedback.
Kind regards, Tracy.

Rated 3 out of 5 stars

Not good in hot weather.

Not good in hot weather.

I have a Triton Amala Duelec. Generally it performs well enough for the price but the power distribution between heating and pumping is drastically skewed: Too much heat, not enough pressure. The temperature difference between no heating and minimum heating is about fifty degrees, which is ridiculous... you can either have water straight out of the mains which is too cold, or water at the minimum heat setting which is at least ten degrees hotter than the air, making it a complete waste of time if you're trying to use the shower to cool down on a hot day.
Maximum heating, even in winter with incoming water at zero degrees, is literal suicide!
Needs a more powerful pump and a MUCH less powerful heater.

28 June 2026
Unprompted review
Triton Showers logo

Reply from Triton Showers

We are sorry to hear you are having issues with the shower. If you contact our service department on 02476372222 we can arrange for an engineer to call out under the warranty for you.
Kind Regards
Maria

Rated 1 out of 5 stars

Never Again

Ordered an item as per image and description online.
Received the item in a different finish. Contacted customer services. Received a reply saying that the finish delivered is the only one they have together with an empty apology - no mention of the item as advertised. - just return at your own time and expense. Escalated, but same "customer services blurb" response each time. Item cost £62.00. I'll keep it in our workshop as a reminder never to order from Triton again, either directly or through our supply chain.

11 June 2026
Triton Showers logo

Reply from Triton Showers

We are sorry you feel you were mislead by our website. We have passed the feed back over to our marketing department to make it more clear the rail is stainless steel. As advised please use our free returns service to return the item for a full refund. Again our apologies for any inconvenience caused.
Kind Regards.
Maria

Rated 5 out of 5 stars

The Service line was very helpful and…

The Service line was very helpful and the engineer who came was, very polite, helpful and repaired my shower quickly, I had a Triton shower which was extremely good and lasted me over 24years. Keep up the good work.

11 June 2026
Triton Showers logo

Reply from Triton Showers

Thank you for your review.
Kind Regards
Maria

Rated 1 out of 5 stars

And it gets worse

And it gets worse. After two engineer visits it finally sort of works after ten months but although the water flow is constant, the temperature varies without warning from boiling to freezing in seconds.
I am not very mobile and I now have some very sore spots from the heat.
Why did I waste my money on this trash

25 June 2026
Unprompted review
Triton Showers logo

Reply from Triton Showers

Thank you for your feedback and we are sorry to hear this.
We have requested further information from you so we can look into this for you and advise further.
We are sorry for any inconvenience caused.
Kind regards,
Sheila.

Rated 5 out of 5 stars

Triton No 1 👍

Our shower unit is well over 12 years old and the stop/start button would not stay in, contacted yourselves and the lady that dealt with my problem was brilliant could not believe the new part was with me the next day I fitted it myself all for 13 pounds (postage and package) big thank you Triton. 👏👏👌👍

17 June 2026
Triton Showers logo

Reply from Triton Showers

Thank you for your review regarding your recent order with us.
We are pleased to hear you are happy with the service you have been provided and it has rectified the problem. I will pass your feedback onto the team and the advisor who you spoke to.
Kind regards,
Sheila.

Rated 5 out of 5 stars

Easy to order the part I needed

Easy to order the part I needed, with assistance from customer services. Parcel was dispatched very quickly. Unfortunately DPD didn't deliver to the correct address but I have the item now.

17 June 2026
Triton Showers logo

Reply from Triton Showers

Thank you for your review regarding your recent order with us.
We are sorry to hear the problem you had with the order being delivered but we are glad to hear you have this now and are happy with the service provided by ourselves regarding ordering the part.
I will pass your feedback onto the team.
Kind regards,
Sheila.

Rated 5 out of 5 stars

The unit purchased was what I wanted to…

The unit purchased was what I wanted to replace an old one.

10 June 2026
Triton Showers logo

Reply from Triton Showers

Thank you for your review.
We are pleased to hear you are happy with the item you have purchased to replace your previous one.
Kind regards,
Sheila.

Rated 1 out of 5 stars

Stupid, environmental ideology,Restricted life

Absolute disappointment with quality as it's no any difference from any other Chinese crap. Talking about shower head that felt on a shower tray and broke of absolute shame. I don't even wanna go in to more stupid environment saving set up that limits your time to shower while there is data centre that uses billions of gallons of water

19 June 2026
Unprompted review
Triton Showers logo

Reply from Triton Showers

Thank you for feedback.
We are sorry to hear you have had an issue with your shower and would like to understand more about the unit you have and what has occurred. We have sent you an email to the email address you have provided requesting this information.
We are sorry for any inconvenience caused.
Kind regards,
Sheila.

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