Triton Cycles Reviews 

5,893
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service provided, highlighting the helpful and friendly staff who ensure clear communication regarding order status and progress. Many people appreciate the quick and efficient delivery service, with items often arriving promptly and well-packaged, sometimes even fully assembled. Reviewers are also very satisfied with the quality of the products received and the competitive pricing, finding great value for their purchases. However, some customers also noted issues with order fulfillment and delivery tracking, experiencing delays or a lack of updates regarding their purchases.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising quick delivery times and... See more

Product

Reviewers express satisfaction with the products, often highlighting great quality and value, such as... See more

Order

People report ambiguous experiences with order fulfillment, with many expressing significant frustration over... See more

Price

Customers consistently note positive experiences with price, often finding the products to be the cheapest... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ad on your site made it look like it was the front and back wheel so when I brought the halo sas wheel I thought it was wheels? That’s the only down side and the slow delivery it took a lot longer... See more

Rated 4 out of 5 stars

I would review, as you keep reminding me, but rhe tyres have not arrived and there is no tracking Update, Triton have issued a refund as unable to track my item, so very good customercservice

Rated 4 out of 5 stars

Great price quick delivery would have been 5* but I sent a question by email and never received a reply I had to search online elsewhere for the answer but will be using them again

Rated 5 out of 5 stars

Really happy with the service we received. The bike was slightly delayed but was delivered exactly two weeks from ordering, however , they delivered my son’s bike fully put together so he could rid... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(5,893)

143 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely dreadful

Absolutely dreadful. Ordered a £200+ seat on Monday 29th June for delivery Thursday 2nd July. Sent numerous messages asking for updates, eventually got told some “c**k and bull” story that my order was one of a few delayed orders !! This item was supposed to be”in stock” they probably didn’t have it in stock and needed to get it from the supplier. No wonder bike shops and businesses are going under with service like this. Absolute joke of a business!!

2 July 2026
Unprompted review
Rated 2 out of 5 stars

Unnecessary postage surcharge

While the items I ordered were perfectly ok, my problem is with the delivery, or more specifically, delivery to Northern Ireland, Highlands or Islands. The standard delivery to addresses on the mainland is £3.99. That's fair enough, but elsewhere it is jacked up to £10.00! The excuse being that they have to apply one rule to all non-mainland deliveries because they don't know who they are going to use. I fail to see how and why it would be difficult to decide, for instance, that all small parcels - such as mine - would go by Royal Mail who deliver throughout the UK, do not discriminate over destination and certainly do not charge £10.00! I don't accept that an exorbitant blanket surcharge is justifiable and I will definitely shop at an alternative outlet that has realistic and non-discrimanatory postage.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service. My item arrived next day by first class in post. I could not of wished for better service. I would definitely order from Triton again.

19 June 2026
Rated 1 out of 5 stars

Do not use this store

Do not use this store, horrendous customer service and very rude!!! Haven't received my parcel and they would not give me a refund..STAY CLEAR

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Really bad service

Really bad service. Avoid these guys. Ordered parts over a week ago, called them and never got back to me. Emailed them, replied back stating order was sent and was sending again first class. Requested tracking information, no response. Order still not received. Requested a refund due to not receiving the item, informed I needed to wait longer incase the item turned up. Ordered 12th June still not received.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Shockingly crap delivery and rude with it

Ordered items that were marked as in stock, website clearly states maximum timeframe for shipping is 48hrs. 8 days later items still in "Picking?" Seriously WTF. Person on the phone was "like whatever ..."

Won't be using them 'never ever again' ... your loss douches

10 June 2026
Unprompted review

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