As a small business we get a lot of energy companies contacting us but Tritility stand out as being genuinely helpful. Liam Clark has gone over and above for me in obtaining a good contract but also... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Was contacted by Stephen on behalf of Tritility, after he explained everything to me it was clear we had nothing to lose and there was absolutely no cost to us. Couple of days later Anya called an... See more
Company replied
Gordy at Tritility was absolutely amazing. He helped me through a very stressful situation and handled everything professionally and quickly. He always kept me updated and genuinely cared about getti... See more
Company replied
I I have been involved with Tritility for just over a year and I can't express how helpful Stephen Brown and Liam Clark have been. Gas and electric bills were in a mess, we had been referred to a debt... See more
Company details
- Electric Utility Company
- Consultant
- Energy Equipment and Solutions
- Utility Contractor
- Water Utility Company
Written by the company
Tritility is a business energy consultancy. We help businesses throughout the UK to take control of their utilities, saving money, saving time and cutting carbon. We’re experts in your three main utilities - business electricity, business gas and business water (hence the Tri in our name). We take the time to understand your needs and priorities, securing you the most suitable contracts and advising on efficiency, cost reduction and conservation. We’ll provide tools to visualise your usage, and take on the day-to-day management of your utilities, leaving you with more control, and more time to focus on growing your business.
Business energy procurement and management made simple.
Written by the company
- Simplify energy procurement, reduce costs, and lower your carbon footprint with Tritility’s expert consultancy for UK businesses in high-energy sectors.
Contact info
Strathmore House, Viking Business Park, Rolling Mill Road,, NE32 3DP, Jarrow, United Kingdom
- 0191 367 5000
- healthcheck@tritility.com
- tritility.com
Get a free business energy health check
4.8
Excellent
796 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Small business looking for help and advice
Being a small company without the resources to search out deals, we have been so impressed with Tritility and especially Lianne Allman. She has looked after us for a number of years and fixed preferential rates for many years in advance - we cannot speak too highly of her professional but friendly advice.
6 November 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We’re delighted to hear that Lianne has been able to assist your business over the years, providing you with continuous support. We will pass your lovely comments over to her.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Danielle Walters - absolute star
Danielle Walters has been absolutely brilliant from start to finish, she gives clear and precise information whilst also making sure you understand before any task is undertaken or completed. We recently had an issue with out billing from our water supplier, a very challenging issue to fix might I add. It was dealt with within a week and a happy outcome for all. Couldn't recommend Danielle as a account manager enough!
31 October 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a lovely 5-star review.
We’re pleased to hear that Danielle provided you with excellent service. It’s great to know she was able to help resolve your issue and make the process smooth for you.
We look forward to continuing to work with you in the future. In the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Support and persistance by Tritility's Michael Morgan
I was supported by Michael Morgan of Tritility through the process of dealing with a problem with billing by TotalEnergies. He persisted throughout the complaints process and we both hope that we have satisfactorily resolved the issue.
31 October 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We are pleased that Michael was able to help you with the issue you were experiencing.
If you ever need anything in the future, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Our accounts manager
Our accounts manager, Danielle Walters, is friendly and efficient, she has kept us informed about our account, during our recent change of circumstances and we look forward to working with her in the future.
30 October 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear Danielle is providing you with such great service and support throughout your journey with us. We’ll pass your lovely comments over to her.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Effortless
The help and support provided to us by Lianne Allman was second to none and the ease of transition from one supplier to another was effortless.
16 October 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Lianne provided you with great service and was able to assist you during your transition. We will pass your lovely comments over to her.
We look forward to continuing to work with you in the future. In the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Very thorough service from Stefanie…
Very thorough service from Stefanie Laird. She is very helpful and goes out of her way to ensure we have what we need.
28 October 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We are pleased to hear that Stefanie has provided you with such great service. We will pass your comments over to her.
We look forward to continuing to work with you in the future. In the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Brilliant experience, knowledgeable Team !!
Brilliant experience with Tritility and in particular the lads Sanj Bagga and James Coils and Louis who really worked hard to get us some fabulous deals locked in just in time for the price hikes. We are also now doing our bit in terms of Zero Carbon with British Gas so a win win all round. Highly Recommend !
25 October 2024
Unprompted review
Reply from Tritility
Good morning,
We’re delighted to hear that Sanj, James, and Louis provided you with such great service and helped find the right contract for you. We’re also pleased to support you in gearing towards carbon neutrality, and we’ll be sure to pass your kind comments over to them.
We look forward to continuing to work with you in the future. In the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Great company to deal with
Great company to deal with, Rachel Swan was very useful and helped us out.
23 October 2024
Unprompted review
Reply from Tritility
Good morning,
We’re pleased to hear that Rachel has provided you with such great service. We will pass your comments over to her.
We look forward to continuing to work with you in the future. In the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Gordy Bain is incredible
Gordy Bain is incredible. Thoroughly professional, patient, very supportive and a great communicator. Gordy is extremely knowledgeable and passionate on his products and service and can provide as much or little detail as required for you to make an informed decision and help you navigate the minefield of the utility world! Thank you Gordy for your excellent service.
23 October 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Gordy has provided you with such great service and experience. We will pass your comments over to him.
We look forward to continuing to work with you in the future. In the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Tritility Energy
I was contact by Rachel Swan an Energy Consultant she was very helpful and explained how they could help and the procedure. This all went according to plan, we get a reduction in energy costs and also a kVa rating reduction which further reduced our costs. This was all with little or no effort on our part. Would recommend Tritility.
15 August 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Rachel was able to help your business and provided you with great service. We will pass your comments over to her.
We look forward to continuing to work with you in the future. In the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
I would personally like to thank Rachel…
I would personally like to thank Rachel Swan from Tritility, for her excellent service and customer care. She is very professional, friendly, courteous, her response was always prompt and kept me in the loop at all times. She never once complained with all the calls back and forth. She went over and beyond her role to help me sort out the mess I was in with another Gas and Electric company. Her patience, honesty and passion for her role was 10/10, I could fault her for her outstanding work.
I would highly recommend Rachel to anyone who is looking to change suppliers for fab and professional experience, she is a great asset to Tritility keep up the amazing work Rachel you deserve a medal and a pay rise.
Kam
1 October 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us such a lovely 5-star review.
We’re pleased to hear that Rachel has been able to support you with the challenges you were facing and provided you with great service. We will be sure to pass on your kind words to her.
We look forward to continuing to work with you in the future. In the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Really helpful.
I have been dealing with a lady called Nina Green and she has bent over backwards to help me sort out new contracts and problems that have occurred.
You need people like this when it is not your field and your busy doing your own work.
9 October 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Nina has been able to support you with your contracts and provided you with great service.
We look forward to continuing to work with you in the future. However, in the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Always the best customer service!
Always the best customer service!
Have recently been dealing with Rachel Swan for my electricity renewal and she has been absolutely fantastic! She is always really friendly & helpful and was happy to answer any questions I had, she got us a great reduction on our yearly bills and I would highly recommend. This is the second time I have chosen to renew via Tritility & both times were due to the friendly & helpful staff. Thanks Rachel!
10 October 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a great 5-star review.
We’re pleased to hear that Rachel has helped you with your electricity renewal and provided great service. We are delighted to know her support has made a positive impact on your business.
We look forward to continuing to work with you in the future. However, in the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Gordy was amazing
Gordy was amazing. He has saved me money for the next few years and also got me a lovely rebate where were have been incorrectly charged. Friendly and keeps me in the loop at every step.
2 October 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you so much for taking the time to leave us a 5-star review.
We’re pleased to hear that Gordy has helped your business and provided great service, keeping you informed throughout. We are delighted to know his support has made a positive impact on your business.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Eden and Mark where incredibly helpful…
Eden and Mark where incredibly helpful when it came to renewing our electricity contract.
23 September 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Eden and Mark provided you with great service during your contract renewal. We will pass your comments over to them.
We look forward to continuing to work with you in the future. However, in the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Another excellent Tritility experience....
As a longstanding client of this company I have welcomed their advice and assistance over the years-but would particularly like to commend my current energy Account Manager, Stephanie Laird. She is so very approachable, so ready to listen, and so very patient-dealing immediately with my enquiries, and quick to proffer solutions. A positive force, dependable, efficient and helpful, and a credit to the company.
23 September 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us such a lovely 5-star review.
We’re delighted to hear that you’ve had such a positive experience with Stephanie during your time with us and that she has delivered excellent service. We appreciate your kind words, and I’m sure Stephanie will too.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Professional but fun!
Julian and James were professional, efficient and friendly. Consistent, soft, informative sales calls throughout the last few months led to an electricity contract being sealed quickly. Highly recommended.
26 September 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We are pleased to hear that you received great service and support from Julian and James. We will pass your comments over to them.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Chloe, an extrely helpful Senior Account Manager.
Chloe Simpson is always very helpful with any queries I have, and extremely prompt in coming back with information when needed. Much, much easier than dealing with many of the large utilities companies directly.
25 September 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We are delighted that you are receiving great continuous support throughout your journey with us. We will pass your comments over to Chloe.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Tritility Limited
We had a brilliant experience with tritility, without John Jones & Keith Smiths help we would have to continued to pay the highest price for our utilities, thank you both for the savings you have provided us with
20 September 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Keith and John delivered excellent service during your experience with us. We will pass your comments over to them both.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
“Michael Gates at Tritility helped our…
“Michael Gates at Tritility helped our school save over £500 per year on the water charges. Straightforward, no hassle, not pushy.
Took all the hassle out of looking and comparing utility suppliers, and all with super friendly and can-do attitude (even when I forgot his call back!)
What a pleasure to work with Tritility!”
16 September 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that Michael provided you with excellent service and made the process smooth for you. It’s wonderful to know we made a positive impact on your school. We will pass your comments over to him.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
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