Trio Furnishings LtdReviews 

194
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making interactions pleasant and productive from the moment they walk in. Many people highlight the exceptional customer service, noting that employees are knowledgeable, patient, and go above and beyond to assist with selections and answer questions without being pushy. The quality of the products, including mattresses, sofas, and carpets, is frequently mentioned as excellent, and the delivery service is often described as smooth, timely, and handled by friendly and respectful staff. However, some customers also noted issues with service, including slow delivery, incorrect items being delivered, or products arriving with design faults. A few other people also felt that customer service was lacking, with reports of rude staff, unhelpful management, and poor communication regarding delivery updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Service

Consumers find service to be positive, with many reviewers describing it as fantastic, excellent, and... See more

Delivery service

People report positive experiences with delivery service, often praising the helpfulness and professionalism... See more

Customer service

Users describe positive interactions with customer service, with many reviewers highlighting excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From the moment we walked into Trio they treated us like valued customers. After a brief "can I help you?" from the floor sales they left us alone to browse and relax amongst the many many variet... See more

Rated 5 out of 5 stars

We went to Trio for a headboard - we asked Rich for help - he immediately stopped what he was doing and came over to us. He politely and patiently answered our questions - 75+ brains don’t deal with n... See more

Rated 5 out of 5 stars

Sometimes you just stumble across a business that ticks all the boxes - this is one of those. Family run, knowledgeable, interested, and so very accommodating. Nothing was too much for team Trio and... See more

Rated 5 out of 5 stars

We've shopped at Trio Store in Telford a few times now, and each visit has been a great experience. Paul provided excellent customer service incredibly friendly, helpful, and genuinely knowledgeable.... See more


Company details

  1. Furniture Store

Written by the company

Trio Furnishings, one of the largest independent furniture stores in Telford, Shropshire. Affordable quality furniture online and in store. BEDS | SOFA BEDS | MATTRESSES | BEDROOM | SOFAS & CHAIRS | LIVING ROOM | DINING & OCCASIONAL | OFFICE |


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(194)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bedroom set

Ordered triple wardrobe plus chest and side table, delivered next day included and took it to the top floor of our 3 storey, it very solid and heavy so great service with lovely delivery men

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, the staff are really helpful. Came in for a 3 seater sofa and they managed to deliver it same day and set it up for me. Will definitely be coming back!

3 January 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service

I spent almost £2000 in store on 3 beds and they were all delivered in bits. I now have to try and find someone to help me assemble them and hope they are ok. I might just as well have ordered them more cheaply online. I thought by going into store I would receive better service. I have never ordered a bed before that was not assembled upon delivery. I am very disappointed and will not be shopping at this store again!

18 December 2023
Unprompted review
Rated 1 out of 5 stars

i got a 2 and 3 seater sofa about 9…

i got a 2 and 3 seater sofa about 9 month ago payed alot off money ot them and now the sofa have got rips in them the 2 seater no1 really go on it and the has got rips I got picture and when down they sed someone would come out so 2 weeks later someone did they got picture is well and 3 days later we got told that oh it's only wear and tear 9 month old sofa I WILL NEVER BUY FROM THEM AGAIN they r happy to take yourr MONEY bout when it come to any issues they do not want to know

22 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look