Lidus(Sorry, IDK how do do the special S) was super helpful and supplied instructions that were easy for me to understand. It was an immense relief and supreme joy to get my Trezor Wallet working pro... See more
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I want to thank you for the professional help I received. The process was quick and I felt like I was being helped every step of the way. The support agent explained everything and the process didn'... See more
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The direction was step by step. Efficient and direct. We walked through all the requirements and he asked multiple times if I had any questions or if there was anything I didn’t understand and even th... See more
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Hardware is solid, no complaints there. The Safe One does exactly what it says and the Safe 7 is a step up, enjoying the added benefits of security and safety so far! But the refusal to support Monero... See more
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Company details
About Trezor
Written by the company
🔒 The original & trusted crypto hardware wallet
Welcome to Trezor — the world’s first crypto hardware wallet, founded in 2013 to provide unbeatable security and peace of mind. 🌍
As a pioneer in the industry, Trezor is trusted globally for safely managing, receiving, and sending cryptocurrencies. Built on a transparent, open-source foundation, Trezor delivers a seamless experience through our cutting-edge Trezor Suite app. 📲
💡 Our mission
We empower individuals to manage, protect, and grow their cryptocurrencies with confidence.
🚀 Our hardware wallets
Designed for easy setup, intuitive use, and advanced security trusted worldwide.
We also offer the Trezor Expert Onboarding Session — personalized guidance for newcomers to set up and secure your wallet with confidence.
✅ Why choose Trezor?
- 🔐 Securely store, send & receive crypto
- 💱 Buy, sell & exchange directly via Trezor Suite
- 🌐 Trusted by millions of crypto users worldwide
Whether you’re new to crypto or already experienced, Trezor provides the tools and resources you need to stay in control of your assets.
✨ Ready to take control of your crypto future?
Visit trezor.ioand join global community that trusts Trezor.
Your crypto, your control. Since 2013.
Total self-custody, zero compromise
With Trezor, only you hold the keys to your crypto. Unlike exchanges and hot wallets, your private keys stay offline and isolated from the internet. While mobile apps, browser extensions, or exchange accounts keep keys online and exposed to risks, Trezor stores them safely inside a secure device that only you control.
By keeping your keys offline, Trezor protects you against hacks, malware, account freezes, and exchange collapses. Even if your phone or computer is compromised, your coins remain safe on your Trezor. Many people use a hardware wallet for long-term storage and a hot wallet for small, everyday amounts — combining convenience with maximum security.
Getting started takes just minutes, with clear guides to walk you through setup — no experience needed. When you want to move your crypto, you simply approve the action on your device. Your sensitive information never leaves your Trezor.
If your device is ever lost or damaged, you can easily recover everything with your backup seed. And with the companion app, Trezor Suite, you can securely buy, sell, swap, and manage your assets all in one place.
With no middlemen, hidden fees, or subscriptions, your crypto stays independent, transparent, and secure — today, tomorrow, and forever.
Contact info
Prague, Czech Republic
- trezor.io
🔒 Take control of your crypto
You should know
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful and efficient service as…
Very helpful and efficient service as always. A+++
16 March 2026
Unprompted review
Reply from Trezor
Hey Arturo!
Huge thanks for the A+++ shout! 🌟 We're really glad our team could be there for you, quick and helpful, is always the goal.
Appreciate you being part of the Trezor community!
The Trezor Team 🔐🚀
wouldnt recommend because of their data security and partnership with changelly
They didnt take good care of customer data and now I am bombarded with phishing emails
they also have partnered with changelly which is well known for stealing user funds
8 March 2026
Unprompted review
Reply from Trezor
Hi Tomd,
We’re really sorry to hear about your concerns — this isn’t the kind of experience we want anyone in our community to have. Security and privacy are absolutely core to everything we do, and we take reports like this seriously.
While we can’t go into details about specific partnerships here, we’d like to clarify that any third-party service integration, like with Changelly, is completely optional. Users are never required to use these services, and we always recommend doing thorough research before using any external exchange or provider.
As for the phishing emails — we understand how stressful and invasive that can feel. Just to be clear: we don’t sell or share customer data. Unfortunately, phishing attempts are common in the crypto space, and attackers often use leaked emails from unrelated sources or publicly available info to target users.
If you suspect anything suspicious or want us to take a closer look, please reach out via our chatbot or let us know, we’re here to support you.
The Trezor Team 🔐🚀
Their methods of reporting a phishing attempt are not very good.
Their methods of reporting a phishing attempt are not very good. I searched everywhere on the website for an email address. I finally asked an AI and found out they want all support and phishing attempts reported to the chatbot, Hal. I did and Hal must be off today, because I did not get a response. An email address to forward the phishing attempt would make it so much easier.
14 March 2026
Unprompted review
Reply from Trezor
Hi Ron,
Thanks a lot for taking the time to share this , we hear you loud and clear. We completely understand how important it is to report phishing attempts quickly and easily.
We’re currently working to make the reporting process smoother, and feedback like yours really helps push those improvements forward.
Thanks again for raising this, we’re on it.
The Trezor Team 🔐🚀
Little rocky Starting
Little rocky Starting. Everything got Cleared up Just a little miscommunication. Great Product
13 March 2026
Reply from Trezor
Hey Jeffery!
Thanks for sticking with us even through the bumpy start. Miscommunications can happen, but we’re glad everything got sorted out in the end 🙌 And it's awesome to hear you're enjoying the product!
Here’s to a smooth journey from here on out 🛡️
The Trezor Team 🔐🚀
I am new to crypto and Shawn didn’t…
I am new to crypto and Shawn didn’t make me feel inadequate. He was patient and very knowledgeable.
10 March 2026
Reply from Trezor
Hi Sylvia!
Welcome to the crypto world 🌍💫 We're really glad to hear that Shawn with our Trezor Expert team made your first steps feel comfortable and judgment-free. Patience and clarity go a long way. You’ve got this—and we’re always here if you need us!
Thanks so much for sharing 💚
The Trezor Team 🔐🚀
I had a great experience with Shawn on…
I had a great experience with Shawn on Trezor Experience meet. He found some ETH I thought was lost but was on my Trezor. I had no idea how to find it. He answered all my questions and taught me many important lessons on how to use my Trezor. I’m really grateful for his expertise!
10 March 2026
Unprompted review
Reply from Trezor
Hi again, Therese!
It’s so great to see you back with more kind words 😊 We're really glad your Trezor Experience session with Shawn on our Trezor Expert team was such a helpful one. Finding that ETH must’ve felt amazing—and it’s even better knowing you now feel more confident using your device! Learning something new and getting clarity along the way is exactly what we aim for 🙌
Thanks for your continued trust!
The Trezor Team 🔐🚀
Shawn did a wonderful job helping me
Shawn did a wonderful job helping me. He even found some ETH I thought I had lost. They were in my Trezor and I did not know it. He anoall my questions and helped me learn new things to do on my Trezor. I am thrilled with his service !
10 March 2026
Reply from Trezor
Hi Therese!
Wow, what a story! 🎉 Huge shoutout to Shawn on our Trezor Expert team for going above and beyond. Finding ETH you thought was lost? That’s a total win! 🪙 It’s awesome to hear he not only answered all your questions but also helped you discover new ways to use your Trezor. We love seeing moments like this where things just click into place!
Thanks so much for sharing your excitement—it means a lot 💚
The Trezor Team 🔐🚀
I received support for a concern I had
I received support for a concern I had. It was nice to get a real person helping me with my issue.
10 March 2026
Reply from Trezor
Hey L!
Thanks for sharing your experience 😊 We're glad you felt supported and got the help you needed. Our team is always here to make sure you’re not left figuring things out on your own!
Wishing you smooth and secure crypto journeys ahead!
The Trezor Team 🔐🚀
I'm not a very tech savvy
I'm not a very tech savvy, so I appreciate his patience and kindness guiding me through the process!
10 March 2026
Reply from Trezor
Hi Kevin!
Thanks for the kind words 😊 We're really glad the support felt patient and kind — that’s exactly the experience we want everyone to have, especially if tech isn’t your usual playground. No worries at all — we’re always here to guide you step by step, no pressure!
Reach out anytime you need us!
The Trezor Team 🔐🚀
Thanks for responding
Thanks for responding. My support ticket number is 51109, so you can review the case.
I understand that warranty policies exist, but the issue here is not only the warranty period — it’s the reliability of the product itself. A security device that costs around $250 and is meant to protect financial assets should not suddenly fail after just a little over two years with a “Fatal error” message.
The device still powers on when connected, but it displays a fatal error warning, which makes it feel as if the product was designed to fail rather than built for long-term reliability.
While I appreciate the 15% discount offered, asking customers to spend more money to replace a device that failed this quickly does not resolve the trust issue. Hardware wallets are supposed to provide peace of mind, not uncertainty about when the device might suddenly stop working.
Because of this experience, I will not invest more money in this brand again, and I cannot consider these devices reliable for long-term asset protection.
I hope my case helps highlight the importance of durability and customer support for products that are meant to secure people’s financial assets.
10 March 2026
Unprompted review
Reply from Trezor
Hi Lion Roots,
Thanks for sharing your experience with us — we hear your concerns loud and clear. You're absolutely right that reliability and trust are crucial when it comes to safeguarding your assets. That’s why we take feedback like yours very seriously — not just to address the immediate situation, but to continue improving the durability and transparency of our products moving forward.
Please know that your case has been noted, and your feedback helps highlight exactly the kind of user experience we want to improve. If there’s anything more we can do or clarify regarding the ticket, don’t hesitate to reach out again.
Wishing you better experiences ahead — in crypto and beyond.
The Trezor Team 🔐🚀
Reply from Trezor
Hi Peter!
Thanks for your feedback! 😊 We're really glad the Trezor Expert support brought you some peace of mind. Knowing you're feeling more confident and secure makes our day!
If there's ever anything else we can do, we're always here for you.
The Trezor Team 🔐🚀
They are always there for me
Per usual their customer service was responsive and help to get my problems as they always do I don't have a lot of problems with Trezor itself; they're usually just my lack of knowledge. They are always there and they are awesome!
9 March 2026
Reply from Trezor
Hey Alexander!
Thanks so much for the kind words 😊 No worries at all about the knowledge gap — we all start somewhere, and we’re more than happy to guide you through anything that comes up. You're doing great just by reaching out when needed!
We're always just a message away 💪
The Trezor Team 🔐🚀
I liked the reasonably prompt reply to…
I liked the reasonably prompt reply to my enquiry as to how to get my trezor suite to recognise my somewhat now dated Trezor one wallet and managed to achieve this on the second suggestion for rectifying the situation. Good to know there was somebody on the end of an e-mail that could respond directly to a very concerning situation. Great RELIEF.
9 March 2026
Reply from Trezor
Hey Rory!
Really appreciate you taking the time to share this! 🙌 We're glad we could help get your Trezor One back on track with the Suite. It’s awesome to hear our support made a difference and brought you some much-needed relief.
If anything else ever comes up, just give us a shout — we’ve got your back!
The Trezor Team 🔐🚀
Wonderful Training Session
The onboarding session was superb. Very clear and organized, guided and helpful! I learned so much and everything was broken down into easy, manageable steps. Very well structured and organized to make it helpful for a new user to get started. Instructor was right on time, friendly, knowledgeable, and had great answers for all my questions. Five stars!!
9 March 2026
Reply from Trezor
Hi Laura!
Thanks for your amazing feedback! 🌟 We’re excited to hear how much you enjoyed the onboarding session. It’s awesome to know the structure, clarity, and step-by-step guidance helped you feel confident getting started. Big shoutout to our Trezor Expert — we’ll make sure they hear your kind words! 😊
If you ever have more questions or just want to dive deeper, we’re always here for you.
The Trezor Team 🔐🚀
I had a misunerstanding about making…
I had a misunerstanding about making orders and getting discount by promotion, but the support team was very helpful, kind and understanding. They guided me so I can have the best benefit of the situation.
9 March 2026
Reply from Trezor
Hi Junha! 😊
Thanks for sharing your experience. We're really glad to hear that things got cleared up and that our support team could step in to guide you through the promotion details. It’s awesome that you felt supported and came out of it with the best outcome — that’s exactly what we aim for! 🙌
If you ever need help again, we’ll be right here. Enjoy your Trezor!
The Trezor Team 🔐🚀
Great communication from Nick
6 March 2026
Reply from Trezor
Hi Derek!
Thanks for the shout. We'll make sure Nick from our Trezor Expert team hears about your kind words—great communication makes all the difference. If you need anything else, just reach out.
The Trezor Team 🔐🚀
Reply from Trezor
Hi Yongtong!
We're really glad to know you're happy with both the product and the support you've received. If you ever need anything else, we're here to help.
The Trezor Team 🔐🚀
Trezor expert customer service is…
Trezor expert customer service is simply outstanding.
I’ve worked with Shawn a few times now, and he truly stands apart. His communication is excellent, he listens, and he makes sure your needs are actually addressed. Every time I’ve spoken with him, I’ve felt heard, appreciated, and genuinely cared for as a customer. That kind of service is rare.
Trezor as a company is one of the best I’ve experienced. They go above and beyond—not only making their customers a priority, but making sure their customers actually feel like a priority.
Customer service like this doesn’t exist everywhere. When you find it, you hold onto it and share it with others.
Book a session with Trezor. I promise you won’t be disappointed. 👍
5 March 2026
Reply from Trezor
Hi Shawn!
Thank you for such a thoughtful review! 🙌 We're really glad to hear Shawn with our Trezor Expert team has been consistently supportive and communicative. It means a lot to know you feel listened to and valued each time you reach out. That’s exactly the kind of experience we aim to offer.
We also appreciate your kind words about Trezor as a whole. Going above and beyond is something we take seriously. Thanks for spreading the word and we’ll keep doing our best to live up to it.
The Trezor Team 🔐🚀
Safety and privacy first
Notwithstanding the limitations applying to enter a subject that involves privacy and safe procedures, Nick was very helpful in explaining to me the basics of sending and receiving cryptos to and from Trezor.
I will now be able to complete the transactions I was doing, very I portent to my financial strategy.
5 March 2026
Reply from Trezor
Hey Francesco! 👋
It's awesome to hear that Nick with our Trezor Expert team was able to guide you through the essentials of sending and receiving crypto securely with your Trezor. 🛡️✨ Sounds like you're now all set to move forward with those important transactions.
If you ever have more questions or need a hand again, we're always here. Take care and happy transacting
The Trezor Team 🔐🚀
The consultant communicated clearly
The consultant communicated clearly, was easy to follow, and was very patient. I am very glad that I purchased a session and hopeful of a good outcome.
4 March 2026
Reply from Trezor
Hi Gail!
Thanks for the kind words. It's wonderful to hear that the Trezor Expert session felt clear and supportive. We know how important it is to have someone walk you through things with patience, especially when dealing with something as vital as securing your crypto.
We're really glad you decided to go for the session, and we're keeping fingers crossed that everything continues to go smoothly from here on out 🤞
We’re here if you ever need us again!
The Trezor Team 🔐🚀
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