Lidus(Sorry, IDK how do do the special S) was super helpful and supplied instructions that were easy for me to understand. It was an immense relief and supreme joy to get my Trezor Wallet working pro... See more
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I want to thank you for the professional help I received. The process was quick and I felt like I was being helped every step of the way. The support agent explained everything and the process didn'... See more
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The direction was step by step. Efficient and direct. We walked through all the requirements and he asked multiple times if I had any questions or if there was anything I didn’t understand and even th... See more
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Hardware is solid, no complaints there. The Safe One does exactly what it says and the Safe 7 is a step up, enjoying the added benefits of security and safety so far! But the refusal to support Monero... See more
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Company details
About Trezor
Written by the company
🔒 The original & trusted crypto hardware wallet
Welcome to Trezor — the world’s first crypto hardware wallet, founded in 2013 to provide unbeatable security and peace of mind. 🌍
As a pioneer in the industry, Trezor is trusted globally for safely managing, receiving, and sending cryptocurrencies. Built on a transparent, open-source foundation, Trezor delivers a seamless experience through our cutting-edge Trezor Suite app. 📲
💡 Our mission
We empower individuals to manage, protect, and grow their cryptocurrencies with confidence.
🚀 Our hardware wallets
Designed for easy setup, intuitive use, and advanced security trusted worldwide.
We also offer the Trezor Expert Onboarding Session — personalized guidance for newcomers to set up and secure your wallet with confidence.
✅ Why choose Trezor?
- 🔐 Securely store, send & receive crypto
- 💱 Buy, sell & exchange directly via Trezor Suite
- 🌐 Trusted by millions of crypto users worldwide
Whether you’re new to crypto or already experienced, Trezor provides the tools and resources you need to stay in control of your assets.
✨ Ready to take control of your crypto future?
Visit trezor.ioand join global community that trusts Trezor.
Your crypto, your control. Since 2013.
Total self-custody, zero compromise
With Trezor, only you hold the keys to your crypto. Unlike exchanges and hot wallets, your private keys stay offline and isolated from the internet. While mobile apps, browser extensions, or exchange accounts keep keys online and exposed to risks, Trezor stores them safely inside a secure device that only you control.
By keeping your keys offline, Trezor protects you against hacks, malware, account freezes, and exchange collapses. Even if your phone or computer is compromised, your coins remain safe on your Trezor. Many people use a hardware wallet for long-term storage and a hot wallet for small, everyday amounts — combining convenience with maximum security.
Getting started takes just minutes, with clear guides to walk you through setup — no experience needed. When you want to move your crypto, you simply approve the action on your device. Your sensitive information never leaves your Trezor.
If your device is ever lost or damaged, you can easily recover everything with your backup seed. And with the companion app, Trezor Suite, you can securely buy, sell, swap, and manage your assets all in one place.
With no middlemen, hidden fees, or subscriptions, your crypto stays independent, transparent, and secure — today, tomorrow, and forever.
Contact info
Prague, Czech Republic
- trezor.io
🔒 Take control of your crypto
You should know
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Always Check Before Giving Out Information!
I received a letter in the mail from what I thought was TREZOR. It really looked ligitimate. It was introducing Authentication Check, a new security feature designed to provide greater confidence in the safety of my transactions. It said it was mandatory and to avoid any distruption to my Trezor access, please scan the QR code and follow the instructions. Which I did, then they asked for my key phrase. Which finally caused a red flag to enter my brain. I stopped and contacted TREZOR via their website. I was told it was fraud. They also sent several video's to educate me.
2 March 2026
Unprompted review
Reply from Trezor
Hello Robert 👋
Thank you so much for sharing this experience with us! We’re really glad you trusted your instincts when something felt off and stopped before entering your wallet backup. That moment of hesitation made all the difference 🙏
If you ever come across anything suspicious again, please don’t hesitate to contact us — we’re always here to help keep your crypto safe.
Stay safe out there, and thanks again for spreading awareness! 🚀
I felt like the expert consultation was well worth the time and money spent.
I felt like the expert consultation was very helpful. The agent answered all of my questions and helped guide me through several processes. I would highly recommend.
23 March 2026
Reply from Trezor
Hello Jane! It’s awesome to hear that the consultation made things clearer and helped you move through each step with confidence. Our team always aims to make the process as smooth as possible, so your feedback really means a lot to us 😊
Very prompt responses that offered…
Very prompt responses that offered solutions to the problem
23 March 2026
Reply from Trezor
Hi Kate! Thanks a lot for sharing this 😊 We’re really glad our team could get back to you quickly and offer helpful solutions. If you ever need anything else, we’re just a message away! 🚀
Our Trezor expert was very helpful and…
Our Trezor expert was very helpful and knowledgeable.
21 March 2026
Reply from Trezor
Hello Deborah! Thank you so much for your kind words 😊 It means a lot to us that our Trezor Expert was able to help and provide the knowledge you needed. We’re always here whenever you need any help again!
Shawn was very knowledgeable and…
Shawn was very knowledgeable and helpful. He was able to address my fears and concerns about using my Trezor. I would highly recommend him to anyone that has questions or needs help navigating using cold wallets for crypto.
20 March 2026
Reply from Trezor
Hi Ana!
Huge thanks forsharing your experience 😊 We're really glad Shawn from our Trezor Expert team could be there for you. Navigating cold wallets can bring up a lot of questions, so it’s awesome that he helped clear things up and gave you the confidence to move forward with your Trezor.
If you ever need anything else, we're always here to help.
The Trezor Team 🔐🚀
Excellent customer relations
Excellent customer relations. Fast response to my enquiry regards to phishing emails.
14 March 2026
Unprompted review
Reply from Trezor
Hi Bunnie! 👋
Thanks for your kind words! We take phishing threats seriously, so it’s great to hear we could jump in quickly and help out. Staying safe together is what it’s all about. 🛡️✉️
Reach out anytime—we’ve got your back!
The Trezor Team 🔐🚀
Shawn was very very helpful! 10+ score
Shawn was so good! Crypto can be a bit confusing and stressful understanding all the angles of putting things together. But Shawn was super patient and calm and took the time to make things go very smooth. I was very very happy with the session. Glad I purchased it! It was worth it for sure. :)
19 March 2026
Reply from Trezor
Hey Curt! 😄
We're so glad to hear Shawn from our Trezor Expert team made the experience smooth and stress-free for you. Crypto can definitely feel overwhelming, but having someone calm and patient to guide you makes all the difference. 🙌
Super cool that you found the session worth it—we’re really happy you gave it a go!
The Trezor Team 🔐🚀
My storey your story…
I have found that creating more problems of my own can be ultimately sorted out after contacting support who have all the answers. I have requested help in the past and support has always come through. The technicals of Crypto are made more efficient through familiarisation and although progressing will require the readers attention. Have some trust in yourself and be assured the support team are there for you
19 March 2026
Reply from Trezor
Hi Glyn! 👋
What a powerful message! It’s really encouraging to hear how you’ve grown more confident with crypto, even through the bumps along the way. You're absolutely right: getting familiar with the technical side takes some patience, but having the right support makes all the difference. 💡💪
We’re truly glad to be part of your story and always here to help whenever you need us!
The Trezor Team 🔐🚀
Its easy to use
Its easy to use. I can sleep and feel safe, really Trezor is an gamechanger.
19 March 2026
Reply from Trezor
Hey Karol! 😄
Knowing you can sleep easy with Trezor by your side is exactly the kind of peace of mind we want to bring. Thanks for calling it a gamechanger—that means a lot to us! 🔐💪
We’ve always got your back when it comes to staying safe.
The Trezor Team 🔐🚀
Reply from Trezor
Hey Re! 👋
Thanks for the kind words! It’s awesome to know you felt the support was clear, personal, and accessible. We always want everyone to feel confident and cared for, no matter their level of experience. 😊
We’re here anytime you need a hand!
The Trezor Team 🔐🚀
Issue resolved quickly
I emailed the company with an issue and I received a quick reply. Their explanation was easy to understand.
19 March 2026
Reply from Trezor
Hi Tanya! 👋
Thanks for sharing your experience! We're really glad everything got sorted out quickly and that our explanation made things easy to follow. 😊
If anything else pops up, you know where to find us.
The Trezor Team 🔐🚀
I had my Trezor expert consultation…
I had my Trezor expert consultation with Nick. This was my third consultation and each time I have had new and different things I needed help with.
Nick was fantastic. Very professional, friendly and sooo knowledgeable about all things Trezor.
This latest consultation was something that is not a common request, but it didn’t phase Nick, and we worked through my request with patience and great explanation. He gave me lots of great pearls of wisdom on safety and security, and at every step of the process, felt confident that it was going to be perfect, suit my requirements, and be safe and secure.
19 March 2026
Reply from Trezor
Hey Pauline! 😊
Wow, three consultations, that’s some serious loyalty, and we absolutely appreciate you! Huge shoult to Nick from our Trezor Expert team for being your go-to guide through each session. We're really glad you felt supported, informed, and secure every step of the way. 🛡️✨
Thanks for taking the time to share your journey with us. We’re always here whenever you need us again!
The Trezor Team 🔐🚀
The support is excellent
The support was very helpful, the Android application didn't work on my phone, but development found a solution and fixed the app. Thank You very much!
19 March 2026
Reply from Trezor
Hey Adam!
Thanks for the awesome feedback! 💪 We're really glad our support team could step in and help get things sorted with the Android app. Huge kudos to our devs for jumping on it and rolling out a fix! 🙌
If you ever run into anything else or just want to share thoughts, we're always around.
Cheers again!
The Trezor Team 🔐🚀
Much easier than I had expected
The Trezor expert was very patient and gave directions slowly and simply. It was much easier than I had anticipated.
17 March 2026
Reply from Trezor
Hello Christa! 😊
Thank you for sharing your experience. It’s great that everything turned out to be easier than expected. Our Trezor Expert team always aims to guide each step clearly and patiently, so it’s wonderful to know that approach made a difference for you 🙌
If you ever need anything else, we’re right here to help! 💙
The Trezor Team 🔐🚀
Trezor Suite Coins
Add support for more coins!!! $TAO, $ICP, $XMR, $KAS, $QUBIC, $OKB on native Xlayer chain or shielded Zcash! All this are not available inside the Trezor Suite app or by Trezor !! Why Ledger can do it but you cannot! Your device is expensive but you don’t deliver the expectations. You were ones of the first in this sector but you lack behind others like Ledger or Keystone. App experience is poor and you need to fix that! Make available more NATIVE chains inside Trezor Suite app! Blockchain is not only Bitcoin! Keep up with the competition! Would be nice to be able to make everything inside the main app without being needed 3rd party wallet connections. Even so big wallets integration is missing. Example: OKX Wallet. I hope you wake up.
17 March 2026
Unprompted review
Reply from Trezor
Hey Bogdan,
Thanks for laying all of this out — we genuinely appreciate the direct feedback. We totally get where you're coming from. As the crypto world expands, it’s clear that users like you want more native support for a wider range of coins and chains directly in Trezor Suite — without needing to rely on third-party integrations. That’s a fair ask.
While we always prioritize security and open-source transparency in what we support, we know that doesn’t mean much if the app feels limiting or behind the curve.
We're actively working on improving the experience, not just in security, but also in usability and broader coin support. We'll pass this feedback to our product and dev teams.
Thanks again for pushing us to do better 💪
The Trezor Team 🔐🚀
My guide Shawn made the setup process…
My guide Shawn made the setup process simple. He has the patience of a saint!
17 March 2026
Reply from Trezor
Hey Robert!
Love this — “patience of a saint” is high praise, and we couldn’t agree more 😄 We're glad Shawn from our Trezor Expert team helped make the setup feel easy and stress-free.
Thanks for sharing your experience!
The Trezor Team 🔐🚀
Shawn answered every question I had
Shawn answered every question I had, was patient and professional throughout the session, and added value I hadn't even anticipated. I appreciate that attention.
16 March 2026
Reply from Trezor
Hello Harry!
That’s such a great shout for Shawn on our Trezor Expert team 🙌 That kind of thoughtful support is exactly what we aim for.
Thanks again for taking the time to share 💬
The Trezor Team 🔐🚀
Reply from Trezor
Hi Christopher!
Thanks for your thoughtful feedback 😊 It’s awesomethat Shawn with our Trezor Expert team could guide you through things with care and patience — he’ll be stoked to know he made your analogue-to-digital journey a bit smoother!
Catch you next time,
The Trezor Team 🔐🚀
Excellent customer service
Excellent customer service. They don't stop communicating till your issue is solved. I would recommend 5 stars.
16 March 2026
Reply from Trezor
Hi Albert!
Thanks for the awesome shout! 🌟 We’re all about sticking with you until everything’s sorted. Your recommendation means a lot to us!
Catch you next time, and take care!
The Trezor Team 🔐🚀
Very impressed with the support I…
Very impressed with the support I received from Trezor support
16 March 2026
Reply from Trezor
Hi Paul!
That’s awesome to hear and thanks for the kind words! 😊 We always aim to make support as smooth and helpful as possible.
We’re here whenever you need us!
The Trezor Team 🔐🚀
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