Treehouse Online Reviews 

214
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often finding them exactly as described and meeting professional standards. The service is frequently highlighted as excellent, with many appreciating the helpful and understanding team who quickly resolve issues. People consistently report prompt and speedy delivery, alongside a straightforward ordering process. Reviewers are particularly impressed with the overall efficiency and seamlessness of their interactions, from finding products to receiving them. Many customers express high satisfaction with the entire process, often noting good communication and excellent value. This leads to a strong desire among people to use the company again.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as high-quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

People report positive experiences with service, often highlighting the helpful and efficient nature of the... See more

Order

Consumers find the ordering process to be positive, highlighting its simplicity and ease, with many items... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of items received,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought two pairs of medium aubrion summer team riding tights moss colour. Full seat is sticky enough for extra security in the saddle .. but not so sticky that your leather saddle gets ruined. Great... See more

Company replied

Rated 5 out of 5 stars

My order wasn’t in stock so I was offered a refund or a smaller size with a return label. The assistant then kindly called me to say another size had been found, so a selection was sent for me to try.... See more

Company replied

Rated 5 out of 5 stars

You were super helpful and saved me from ordering the wrong size! The quality is great, didn’t expect anything else as we have other products from you which we have always been happy with

Company replied

Rated 5 out of 5 stars

Treehouse is always a good place to look if you're trying to find something professional quality in the riding world, eg racing or eventing and similar. They always seem to have it readily available a... See more


Company details

  1. Equestrian Store

Information provided by various external sources

A personal and bespoke service specialising in equestrian safety wear, racing and cross country colours


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(214)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Went to get a riding hat fitted and they were very helpful and friendly. Great service

28 August 2025
Treehouse Online logo

Reply from Treehouse Online

Hi , thankyou so much for coming for the fitting, glad you like the hat, and thankyou for your lovey message x

Rated 5 out of 5 stars

Really helpful team

Really helpful team, great service and sent out items really quickly- thank you . Recommended to all!

27 August 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou for your great review, really appreciated x

Rated 5 out of 5 stars

Amazing company can't fault them.i made…

Amazing company can't fault them.i made a mistake and ordered the wrong colour they were completely understanding and helpful would definitely use them again. Fantastic service 😊😊👍

25 August 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou so much for this, we try our best , so this means a lot, thankyou x

Rated 3 out of 5 stars

It took longer than normal sites to be…

It took longer than normal sites to be delivered

30 July 2025
Treehouse Online logo

Reply from Treehouse Online

Hi, I am very sorry to read this message, as the item you ordered on the 29th July on standard delivery and was delivered by Royalmail tracked on the 1st August , ie 2 days later as per the delivery expectation for our normal delivery. As a small family company a poor review has a negative impact for us and as you can imagine we take these very seriously. For future information, we offer a next day service for orders placed before 2pm and this is an extra charge. Please be in touch with us if you would like to discuss further. With kind regards The Treehouse Team

Rated 5 out of 5 stars

Proper, good old fashioned service.

Really knowledgable, helpful and friendly people to deal with. Bought a new jockey skull cap and a pair of Hexby shorts.

25 July 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou so much for this, it is very much appreciated xx

Rated 5 out of 5 stars

Great service and great quality product

I was changing style of body protector. I wasn’t sure what size I needed. I emailed for advice. I got a quick response with advice and options for me to consider. They also sent me a code to get a discount!
I ordered my new body protector and it came very quickly and in time for my next XC training session.
Brilliant service and a really comfy body protector. Thank you!

23 June 2025
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou so much for your lovely message, glad we can help out, with kind regards The Treehouse team x

Rated 5 out of 5 stars

Great

Best on price. Free delivery. Great communication. Happy customer

27 June 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou for your brilliant review, this means a lot to us , with best wishes The Treehouse Team x

Rated 5 out of 5 stars

Called up regarding racing cheeks for…

Called up regarding racing cheeks for my Arab mare running in a listed race, needed to concentrate - decided on best ones - she came 2nd !!!!!! Lovely to speak with someone !!!

24 June 2025
Treehouse Online logo

Reply from Treehouse Online

Awesome, that is brilliant news, well done and thankyou for the great review, best wishes The Treehouse team xx

Rated 5 out of 5 stars

Good company to deal with

Boots arrived really quickly - well packaged, good communication. Sadly too big for me - return process straight forward, fast refund. Good company, would recommend and use again.

28 May 2025
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou so much for your wonderful review, it means a lot to us a small family company, thanks again x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look