Called up regarding racing cheeks for my Arab mare running in a listed race, needed to concentrate - decided on best ones - she came 2nd !!!!!! Lovely to speak with someone !!!
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order wasn’t in stock so I was offered a refund or a smaller size with a return label. The assistant then kindly called me to say another size had been found, so a selection was sent for me to try.... See more
Company replied
Fantastic service - second time I’ve used Treehouse and both times have been great. Royal Mail were a bit slow in delivering (not Treehouse fault), but when I called Treehouse they couldn’t be more he... See more
Company replied
I attended Badminton at the weekend with my daughter Maisey who is supported by Treehouse. We wanted to buy an air jacket. Although the stand was very busy, the staff were all really helpful and knowl... See more
Company replied
Company details
Information provided by various external sources
A personal and bespoke service specialising in equestrian safety wear, racing and cross country colours
Contact info
New Farm, Rushock, WR9 0NR, Droitwich, United Kingdom
- 01299 851 625
- info@treehouseonline.co.uk
- treehouseonline.co.uk
Quick delivery and excellent customer…
Quick delivery and excellent customer service when I had a query.
28 April 2026
Reply from Treehouse Online
Hi many thanks for your wonderful review, it is very much appreciated, with many thanks The Treehouse team x
Excellent Customer Service!
Excellent Customer Service!
I genuinely cannot speak highly enough of the staff at Trreehouse. With my daughter being new to this i had a million questions about everything I was purchasing and the staff were so kind to spend so much time advising me. Thank you all.
27 April 2026
Unprompted review
Reply from Treehouse Online
Thankyou for your wonderful review, this means alot to us and thankyou for taking the time to leave it - its our pleasure and we are always here to help.
Smooth experience
Treehouse Online really offers a smooth shopping experience with a varity of products and fast delivery. The items I ordered were high‑quality. Customer service was responsive and helpful, making the whole process easy.
31 March 2026
Quick delivery and managed to find the…
Quick delivery and managed to find the hat i wanted that was out of stock everywhere!!
1 April 2026
Super quick delivery and item (riding…
Super quick delivery and item (riding hat) was well packaged to avoid damage in transit. Would definitely buy from treehouse again
30 March 2026
Reply from Treehouse Online
Thankyou for your wonderful review, t his means a lot to us, thankyou for taking the time, best wishes The Treehouse team x
Item out of stock after placing order
I ordered some brown paddock boots in the sale but my order could not be fulfilled as the item was out of stock. I asked for black boots instead but they were also out of stock.
However, l did receive an apology and a very speedy refund.
30 March 2026
Reply from Treehouse Online
Hi thankyou so much for your understanding, we were so sorry to let you down, with best wishes The treehouse team x
Reply from Treehouse Online
Hi thankyou for your lovely review and for taking the time to leave this, with best wishes The Treehouse team
Great service
Great service, Item exactly as described, well packaged, good communication and delivered on time. Would definitely use again.
23 February 2026
Reply from Treehouse Online
Hi thankyou for your great review, we are very grateful for taking the time to complete this, with thanks The Treehouse team
A lovely company to deal with
A lovely company to deal with. The top I ordered was unfortunately too large but they dealt with the return and refund really efficiently. Can’t ask for more than that.
24 February 2026
Reply from Treehouse Online
Hi thankyou so much for your lovely message, hope we can deal with you again soon, thanks so much for your great review, this means a lot to us , with thanks The Treehouse team x
Reply from Treehouse Online
Thankyou so much for taking the time to leave a review, we very much appreicate this, with thanks The Treehouse team x
Reply from Treehouse Online
Hi many thanks for taking the time to leave this great review, it means a lot and is much appreciated, with thanks The Treehouse team
Great service when I rang with an order…
Great service when I rang with an order issue (my error) resolved quickly and posted the item on the next working day. Great quality product
26 January 2026
Reply from Treehouse Online
Thankyou so much for your fab review, means a lot and much appeciated, with many thanks The Treehouse team x
Always a good experience with plenty of…
Always a good experience with plenty of help
28 January 2026
Reply from Treehouse Online
Thankyou so much for your great review, this means a lot to us, with best wishes The Treehouse team x
You were super helpful and saved me…
You were super helpful and saved me from ordering the wrong size!
The quality is great, didn’t expect anything else as we have other products from you which we have always been happy with
26 January 2026
Reply from Treehouse Online
Hi thankyou so much for your brilliant review, we are so grateful for taking the time to do, with thanks The Treehouse team x
My order wasn’t in stock so I was…
My order wasn’t in stock so I was offered a refund or a smaller size with a return label. The assistant then kindly called me to say another size had been found, so a selection was sent for me to try. I could not fault this service. Teresa from Customer Services went above and beyond to help us.
27 January 2026
Reply from Treehouse Online
Hi thankyou so much for your wonderful words, t his really means a lot to us, with very many thanks and best wishes The Treehouse team x
Great response to an email I sent them…
Great response to an email I sent them as I’d made a mistake with the order. Love what I bought too
26 January 2026
Reply from Treehouse Online
Hi Connie thanks for your great review, glad we sorted it ok and so lovely for your kind message, with thanks and appreciation The Treehouse team
Fantastic customer support as ever
Fantastic customer support as ever, so helpful in arranging delivery of an out of stock item, great advice thank you
26 January 2026
Reply from Treehouse Online
Hi many thanks for your great message - really means a lot to us taking the time to leave a review, thankyou so much, with kind regards The Treehouse team
Reply from Treehouse Online
Hi thanks so much for your great review, we are very appreciative, with kind regards and thanks The Treehouse team x
Quick delivery
Quick delivery, best price I could find and product exactly as described. Very pleased with my purchase.
26 January 2026
Reply from Treehouse Online
Hi thankyou so much for your fab review, it means a lot to us- thankyou , with kind regards The Treehouse team x
Reply from Treehouse Online
Hi Mandy, we really appreciate you taking the time to leave this great review, thankyou so much, Best wishes The Treehouse team x
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