Treatwell Reviews 17,329

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and genuine care, making every interaction pleasant and comfortable. The service provided is frequently highlighted as excellent, with many people appreciating the attention to detail, quality results, and personalized approach to treatments. Reviewers also found the booking process easy and clear, contributing to a smooth and enjoyable overall user experience. However, some customers also noted issues with the booking system, experiencing unexpected rescheduling or problems with refunds after appointments were unavailable. A few other people also felt that there were concerns about professional conduct, such as unapproved therapist changes, which led to discomfort and difficulties in resolving complaints.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quality of massages, haircuts, and... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as "amazing,"... See more

Quality

Customers had positive experiences with quality, consistently praising the cleanliness and presentation of... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and quick with clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding haircuts, very good comms, listened carefully to what we wanted and then delivered spot on target. Friendly and genuinely caring. Instantly felt more like visiting an old friend or family... See more

Rated 5 out of 5 stars

Great experience. Feet feel amazingly soft and toes/nails look fab. Care and attention to detail especially the foot and leg massage. So relaxing. Will definitely return as reasonable price too. Wort... See more

Rated 5 out of 5 stars

Lovely salon in the centre of Solihull, it is a bit tucked away but well worth seeking out. My pedicure treatment was excellent, I think this visit was my fourth and I will definitely be going back. I... See more

Rated 5 out of 5 stars

I booked a double appointment for myself and my sister as a treat. We are both in between styles and have been looking for a hairdresser without success (burnt hair, unpleasant staff, imbalanced... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mario is amazing

Mario is amazing, super skilled, goes above and beyond and genuinely cares so much about getting result perfect. Lovely person. The prices are very good. Highly recommend

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent !

Excellent venue , close to Kew Gardens Station in the heart of picturesque Kew village. Spotless and peaceful ambiance. My therapist, Anna, was friendly and very efficient. Extremely happy with the results.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Deliberately hides the dates of points earned so they expiry unoticed

The app deliberately hides the dates points are earned, making it impossible to track when they expire.
By hiding earned dates, they profit from "breakage"—letting rewards expire unnoticed while using a "progress bar" to pressure you into spending more. It isn't a reward for loyalty; it's a cynical design to ensure you keep paying while they avoid paying out.
prioritises short-term financial gain over basic transparency and user trust.
BOOK ELSEWHERE until they provide a CLEAR POINTS LEDGER!!!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

I appreciate Anželika`s professional…

I appreciate Anželika`s professional knowledge and care and her approach to the individual. I trust her choices and recommendations and I feel multiple gains - self-esteem, relief, better posture and ease.

5 May 2026
Unprompted review

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