Treatwell Reviews 17,327

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and genuine care, making every interaction pleasant and comfortable. The service provided is frequently highlighted as excellent, with many people appreciating the attention to detail, quality results, and personalized approach to treatments. Reviewers also found the booking process easy and clear, contributing to a smooth and enjoyable overall user experience. However, some customers also noted issues with the booking system, experiencing unexpected rescheduling or problems with refunds after appointments were unavailable. A few other people also felt that there were concerns about professional conduct, such as unapproved therapist changes, which led to discomfort and difficulties in resolving complaints.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quality of massages, haircuts, and... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as "amazing,"... See more

Quality

Customers had positive experiences with quality, consistently praising the cleanliness and presentation of... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and quick with clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding haircuts, very good comms, listened carefully to what we wanted and then delivered spot on target. Friendly and genuinely caring. Instantly felt more like visiting an old friend or family... See more

Rated 5 out of 5 stars

Great experience. Feet feel amazingly soft and toes/nails look fab. Care and attention to detail especially the foot and leg massage. So relaxing. Will definitely return as reasonable price too. Wort... See more

Rated 5 out of 5 stars

Lovely salon in the centre of Solihull, it is a bit tucked away but well worth seeking out. My pedicure treatment was excellent, I think this visit was my fourth and I will definitely be going back. I... See more

Rated 5 out of 5 stars

I booked a double appointment for myself and my sister as a treat. We are both in between styles and have been looking for a hairdresser without success (burnt hair, unpleasant staff, imbalanced... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Spam emails, no unsubscribe link

They are sending me spam emails with no "unsubscribe" link, disguised as emails related to my transaction (they are not) or general customer care stuff. I never agreed to it and there is no straightfoward way to prevent it. I used their greek website.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. The massage was professional, relaxing, and exactly what I needed. Pom was welcoming, the atmosphere was calm and clean, and I left feeling refreshed and much less tense. One of the best Thai massages I’ve had. I will definitely be coming back and would highly recommend it to anyone looking to unwind and relieve stress.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

great massage

I’ve been doing treatments with Fernanda for over three years, even before she moved to her new clinic, and I honestly cannot recommend her enough. Last Friday I went for a post surgery lymphatic drainage massage, and it was absolutely amazing.
I recently had surgery, so finding someone experienced, gentle, and knowledgeable was extremely important to me, and Fernanda made me feel completely safe and cared for throughout the entire session. Her technique is incredible, and you can really tell she genuinely cares about her clients and their recovery.
The clinic is beautiful, welcoming, and very professional. I left feeling so much lighter and better that I already booked another session for next Friday.
Thank you so much, Fernanda, for your care, kindness, and amazing work. Highly recommended to anyone looking for quality treatments and real results.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Awful places listed there + no customer…

Awful places listed there + no customer service email (the one provided is a fake).
I went to the most disgusting place for a massage (hair, filthy, no towels, dirty blanket, no privacy to change as the staff opened the door without notice and the room was directly on the main room with men and customers there, 3 meters away from the street): beyond cancelling and asking for refund, and since it is not the first time I decided to contact Treatwell uk with the email provided at the bottom of the cancellation email…. Well, this email doesn’t work!
Treatwell doesn’t even have any checks in place to truly filters this most basic level of hygiene expected from a treatment place.

10 May 2026
Unprompted review

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