Very kind and supportive stewardess . Am most grateful for their concern and care when not being unwell due to travel sickness and even after landing. I would said the sitting I booked was not given... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Booking my flight was easy, clear and fast and hassle free experience. The website is easy to navigate, information is clear and detailed and prices are competitive. Will defiantly use it again.
Company replied
Booking was straighforward. I hope I receive a good service after purchase as well. I'll feedback once I complete my full journey.
Company replied
After reading many bad reviews, I was very sceptical but after dealing with Martin Vincent, my experience so far has been excellent! Any email I have sent has been answered promptly and he has... See more
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Company details
About TravelUp
Written by the company
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
110K reviews
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It was very easy to use
23 September 2026
Reply from TravelUp
Dear Jonathan,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found TravelUp very easy to use. We understand how important it is for customers to have a simple and straightforward experience when searching for and booking their travel, so it’s great to know that everything was easy to navigate and complete.
Our aim is to make the booking journey as clear, convenient, and hassle-free as possible, from browsing available options through to confirming your booking. Your positive feedback is a great encouragement to our team and motivates us to continue providing an easy-to-use service.
Thank you again for taking the time to share your experience and for choosing TravelUp. We truly appreciate your support and look forward to assisting you with your future travel plans!
Warm regards
TravelUp
Complacent and lazy response
Browsing the airline’s app I noticed the flights Travel Up booked for me had been cancelled.
A week later I still had received no information about this from Travel Up. When I contacted them there was no immediate response but when the reply arrived it confirmed what I already knew - the flights had indeed been cancelled but Travel Up hadn’t passed on to me that information from the airline. I have been advised by the airline that they were unable to contact me to let me know about the cancellation because Travel Up hadn’t bothered to add my email to the booking.
In their response to me the member of staff claimed Travel Up had been unable to find any suitable alternatives. I would love to understand exactly what effort they made both with the cancelling airline and in the wider market because, after looking on my phone for less than five minutes I found similar flights, at almost exactly the same price and on the same dates (with a different airline). So I’m struggling to understand why an actual travel agent wasn’t able to do at least as well.
How difficult is it to keep customers up to date or to make an effort to act in a reasonable manner when something very foreseeable happens? It’s not that hard. I found Travel Up to be complacent and ineffective. I am still waiting for a refund despite having had to pay out for new flights. I will not ever be using Travel Up again.
It would have been far worse had I not checked myself because closer to the departure it may not have been possible for me to make other arrangements.
Your response is late, incomplete and unsatisfactory. You attempt to excuse poor performance by suggesting I don’t understand the booking process. The fact remains that you were notified of changes of which you failed to notify me. Despite the lengthy and verbose attempt to explain this away it remains the case. You clearly have little regard for your customers.
As of today you have failed to refund the amount I paid. It remains outstanding. If you were serious about making amends you could easily have made an exception and refunded the amount rather than hiding behind the orthodoxy of your business practices. Nothing is preventing you except and unwillingness to make things right.
22 September 2026
Unprompted review
Reply from TravelUp
Dear Julian,
We are sorry to hear about your experience and understand your frustration after discovering the cancellation through the airline’s app rather than receiving the information directly from TravelUp.
We appreciate how concerning this must have been, particularly when you then had to make alternative arrangements and incur additional costs.
We would, however, like to clarify several important points regarding your booking.
At the time the cancellation occurred, the reservation was under the airline’s control. Once an airline takes control of a reservation, operational changes such as cancellations are managed within the airline’s reservation and ticketing systems. Travel agents are not necessarily notified of every operational change at the same time as the passenger, and therefore we cannot always proactively communicate a cancellation where the airline has not provided the relevant notification to us.
We also need to address the allegation that TravelUp failed to add your email address to the booking. This is not an accurate representation of how the booking process works. An email address is required when creating a booking, and the airline's reservation system does not accept the booking without the required passenger contact information being provided. Therefore, the suggestion that your email address was simply omitted from the booking is not supported by the booking process or our records.
We understand your comments regarding the availability of alternative flights. When an airline cancels a service, any rebooking options available to an agent are dependent on the airline’s rules, the authority provided by the carrier, the ticket conditions, and the availability that can be accessed through the applicable booking system. The fact that an alternative flight may subsequently appear available through another airline does not necessarily mean that TravelUp was authorised or able to transfer the booking to that carrier under the original ticket conditions.
We also appreciate that you are waiting for your refund and understand the additional frustration this can cause after you have had to purchase alternative flights yourself. Refunds following airline cancellations can be subject to the airline releasing the applicable funds, after which the refund can be processed in accordance with the booking conditions.
We are sorry that your experience left you feeling that TravelUp had not done enough. We take such feedback seriously, but we must also distinguish between matters within our control and operational decisions and notifications controlled by the airline.
We sincerely apologise for the inconvenience and uncertainty caused by the cancellation. We hope this explanation clarifies why the timing of the notification and the availability of alternative arrangements were affected by the airline’s control of the reservation.
Warm regards,
TravelUp
Reply from TravelUp
Dear Nadeeja,
Thank you for taking the time to leave us a 5-star review!
We’re delighted to hear that you found our service helpful and fast. At TravelUp, we understand that when arranging travel, customers want a straightforward experience with prompt assistance whenever it is needed, so it’s wonderful to know that we were able to meet your expectations.
Your positive feedback is greatly appreciated and will be shared with our team as encouragement to continue providing efficient, helpful, and customer-focused service.
Thank you once again for choosing TravelUp, and we hope to assist you with your future travel plans.
Warm regards
TravelUp
i have booked with the company brfore…
i have booked with the company brfore without problem
22 September 2026
Reply from TravelUp
Dear Estelita,
Thank you for taking the time to leave us a 5-star review and for choosing TravelUp again!
We’re delighted to hear that you have booked with us before without any problems. We truly appreciate the trust and confidence you have placed in TravelUp, especially as a returning customer. Knowing that you have had positive experiences with us in the past means a great deal to our team.
We always aim to make the booking process as straightforward, convenient, and reliable as possible, and we’re pleased that your previous experiences have met your expectations. Repeat customers are incredibly important to us, and we’re grateful for the opportunity to assist with your travel arrangements again.
Thank you once again for your continued support and for recommending TravelUp through your positive rating. We look forward to helping you with many more journeys in the future.
Warm regards
TravelUp
Reply from TravelUp
Dear Chaudhry,
Thank you for taking the time to leave us a 5-star review!
We’re delighted to hear that you found the booking and payment process easy and straightforward. At TravelUp, we aim to make arranging your travel as simple and convenient as possible, from selecting your preferred flight through to completing your payment.
It’s fantastic to know that your experience was smooth and hassle-free. Your feedback is greatly appreciated and encourages our team to continue providing a clear, efficient, and customer-friendly booking experience.
Thank you once again for choosing TravelUp and for sharing your experience with us. We hope to assist you with your future travel plans and wish you a wonderful journey!
Warm regards
TravelUp
Easy to book flights to JFK and all the…
Easy to book flights to JFK and all the specifics were clearly displayed.
22 September 2026
Reply from TravelUp
Dear Farah,
Thank you for taking the time to leave us a 5-star review!
We’re delighted to hear that you found it easy to book your flights to JFK and that all the important details and specifications were clearly displayed throughout the booking process.
At TravelUp, we understand how important it is for customers to have clear and accessible information when arranging their travel. We aim to make the booking journey as straightforward as possible, ensuring that key flight details are easy to review before completing a booking.
It’s wonderful to know that you had such a smooth experience. Your feedback is greatly appreciated and will be shared with our team as we continue working to provide a convenient, transparent, and user-friendly service.
Thank you again for choosing TravelUp, and we hope you have a fantastic trip to New York. We look forward to helping you with your future travel plans!
Warm regards
TravelUp
website is not clear and simple
website is not clear and simple, especially when inputting information
22 September 2026
Reply from TravelUp
Dear Gordon,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you found our website unclear and difficult to navigate, particularly when entering your information. We understand how frustrating it can be when the booking process does not feel as simple and intuitive as expected, especially when you are trying to arrange important travel plans.
We appreciate you bringing this to our attention. Feedback like yours is valuable to us, as it helps us identify areas where the website experience can be improved and made clearer for our customers. We are continually looking at ways to make the booking journey more straightforward, from entering passenger details through to completing a reservation.
We’re grateful that you took the time to let us know about your experience, and we hope we can provide you with a smoother and more convenient booking experience in the future.
Warm regards
TravelUp
Booking was straighforward, waiting to see how rest goes
Booking was straighforward. I hope I receive a good service after purchase as well. I'll feedback once I complete my full journey.
22 September 2026
Reply from TravelUp
Dear Zinnat,
Thank you for taking the time to leave us a 4-star review and for sharing your feedback!
We’re pleased to hear that you found the booking process straightforward. We understand, however, that the experience doesn’t end once a booking has been made. Good customer service and support throughout the journey are equally important, and we appreciate you highlighting this.
We hope everything goes smoothly with your upcoming travel plans and that you have a positive experience with us from booking through to the completion of your journey. We’ll certainly be pleased to hear your feedback once you have travelled and had the opportunity to experience our service throughout the full process.
Thank you again for choosing TravelUp and for placing your trust in us. We wish you a safe and enjoyable journey, and we look forward to hearing from you after your trip!
Warm regards
TravelUp
first the prices were really cheap now…
first the prices were really cheap now it's gone up my £70
22 September 2026
Reply from TravelUp
Dear Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with the change in price. We understand how disappointing it can be to see a fare increase of £70, particularly when you initially found the price to be much lower.
Airfares are dynamic and can change based on availability, demand, airline inventory, and other factors. Unfortunately, this means that a fare displayed during an initial search may not always remain available when the booking is completed. We appreciate that this can be frustrating, and we’re sorry for any disappointment caused.
We value your feedback and understand how important it is for customers to feel they are receiving clear and competitive pricing when booking their travel. Thank you again for bringing your concerns to our attention.
Warm regards
TravelUp
very good deal of booking flights with 3 interest free
very good deal of booking flights with 3 interest free instalments.
17 September 2026
Reply from TravelUp
Dear Mr. Gandhi,
Thank you for taking the time to leave us a 5-star review!
We’re delighted to hear that you found the flight booking to be a very good deal, particularly with the option to spread the cost across three interest-free instalments.
We understand that flexibility when paying for travel can make planning a trip much more manageable, which is why we’re pleased that this payment option added value to your booking experience. It’s fantastic to know that you were happy with the overall deal and the flexibility available to you.
Thank you again for choosing TravelUp and for sharing your positive experience. We really appreciate your support and hope you have a wonderful journey. We look forward to helping you with your future travel plans!
Warm regards
TravelUp
Reply from TravelUp
Dear Alan,
Thank you for taking the time to leave us a 5-star review!
We’re delighted to hear that you found the booking process easy, straightforward, and great value, and that you were happy with the price you received. We always aim to make booking your flights as simple and convenient as possible while offering competitive fares.
It’s wonderful to know that everything went smoothly for you. Your positive feedback is greatly appreciated and will be shared with our team as encouragement to continue providing a clear, efficient, and customer-friendly booking experience.
Thank you once again for choosing TravelUp and for sharing your experience with us. We hope you have a fantastic journey and look forward to helping you with your future travel plans!
Warm regards
TravelUp
Reply from TravelUp
Dear Steve,
Thank you for taking the time to leave us a 5-star review!
We’re delighted to hear that you were pleased with the great price and found the booking process quick and easy. At TravelUp, we understand that customers value both competitive fares and a smooth booking experience, so it’s fantastic to know that we were able to deliver on both.
We truly appreciate you sharing your positive experience with us. Your feedback is a great encouragement to our team and motivates us to continue providing convenient, efficient, and value-focused travel services.
Thank you again for choosing TravelUp. We hope you have a wonderful journey and look forward to assisting you with your future travel plans!
Warm regards
TravelUp
Reply from TravelUp
Dear Adeel,
Thank you for taking the time to leave us a 5-star review!
We’re absolutely delighted to hear that you found your experience with TravelUp really easy and brilliant. It’s fantastic to know that the process was smooth and met your expectations.
At TravelUp, we aim to make booking your travel as simple, convenient, and hassle-free as possible, so your positive feedback means a great deal to us. We’ll be sure to share your kind comments with our team.
Thank you once again for choosing TravelUp and for sharing your experience. We hope you have a fantastic journey and look forward to assisting you again with your future travel plans!
Warm regards
TravelUp
TrvelUp is such a difficult travel…
TrvelUp is such a difficult travel agency they are not very helpful and lied with their statement. My flight was cancelled back in June 2026 by the airline so travelUP promised so many dates to get my money back until now September 22,2026 I still didn’t recieve my money and after so many exchanges emails, promised dates and I became frustrated to them I finally recieved email me that its already been refunded please check your bank account that was Sept 17 email- But up to now I still didn’t recieve my money. And also they said if I get a voucher I will have a full refund but I don’t take a voucher they will charge £50 I said what? Is this on the agreement ? Why they are giving me an option to choose? I dont know now what will happend. I am tired of calling and emailing the agency. And it’s impossible to reach them it takes 1hour to queue . I hope this will serve a lesson to others
31 July 2026
Unprompted review
Reply from TravelUp
Dear Rayhan,
Thank you for taking the time to share your experience.
We are genuinely sorry for the frustration, disappointment, and inconvenience you have experienced throughout the refund process.
We fully appreciate how concerning it must have been to wait several months for your money following the cancellation of your flight, particularly after having to contact us repeatedly and experiencing lengthy telephone queues. We sincerely apologise that the overall experience has left you feeling let down.
At TravelUp, we want every customer to have a seamless experience from the moment they make their booking through to the completion of their journey. Unfortunately, situations such as airline cancellations and the subsequent processing of refunds can sometimes take considerably longer than expected, and we appreciate how frustrating this can be for customers.
Regarding your refund, we would like to clarify that TravelUp did not withhold your refund. As stated in the terms and conditions accepted at the time of booking, where a booking is cancelled by the airline, the refund cannot be processed by the agent until the applicable funds have been received from the airline. Once the funds are received and the refund becomes available for processing, we proceed accordingly.
We have also reviewed our records regarding your case and can confirm that the refund has now been initiated from our end. Once a refund has been released, it can take approximately 2–3 working days to appear back in the customer's account, depending on the bank or card provider's processing times. We therefore kindly ask you to continue checking your account and to allow the relevant processing time for the funds to be reflected.
We would also like to clarify the point regarding the £50 booking fee. The terms and conditions accepted when the booking was made clearly state that the applicable booking fee is non-refundable, regardless of whether the cancellation is voluntary or involuntary. Where applicable, an e-voucher option may be offered as an alternative, allowing the customer to retain the value without the non-refundable booking fee being deducted. In your case, both options were presented to you, and you chose to proceed with the cash refund.
We appreciate that the distinction between the available options and the applicable terms may not have been clear from your perspective, and we are sorry for any confusion this caused. Our intention is never to make an already difficult situation more complicated.
We also acknowledge your comments regarding the difficulty in reaching our customer service team and the time spent waiting on the telephone. We understand how frustrating this must have been, particularly when you were already awaiting a significant refund, and we are sorry that the level of support you received did not meet your expectations.
We sincerely regret the frustration caused by the circumstances surrounding your cancelled flight and subsequent refund. We appreciate your patience throughout this process and hope that the refund now initiated reaches your account shortly.
Warm regards
TravelUp
In my experience Travelup are nothing…
In my experience Travelup are nothing but lip service fruad agency absolutely disgusting and I shouldn't purchase ticket from them and never will again, here is why I would like to warn anyone who came to see for review so that you knew before even involving with them that It enable you save your money and disappointment. Here's the red flag, 1 they don't refund your money even if you buy insurance maybe they will refund u the cost the insurance. 2, whatever the allowance for bags isn't genuine instead you will have to pay additional on a check point unless you bought 23kg 3, they will not bother to see the situation why you miss your flight even if you tried to contact them ontime yet they will decline ur call until your flight time past just to be told sorry can't help you!!!
28 July 2026
Unprompted review
Reply from TravelUp
Dear Daniel,
Thank you for taking the time to share your experience with us.
We are sorry to hear about the concerns you have raised regarding refunds, baggage allowances, and the assistance you received in relation to your missed flight. We fully understand how frustrating and disappointing these circumstances can be, and we would like the opportunity to look into the matter properly.
We have attempted to locate your booking and any previous communication in our system using the information available from this review. Unfortunately, we have been unable to identify a booking or correspondence matching the email address or booking reference provided.
To ensure we investigate the correct case, could you please check that the email address and booking reference you have provided are correct? If either detail was entered incorrectly, we may not be able to locate the relevant reservation or communication history.
Once we receive the correct booking reference or registered email address, our team can review the booking records, the applicable fare and baggage conditions, and any previous communication relating to your concerns.
We genuinely want to understand what happened and address your concerns based on the specific details of your booking rather than make assumptions from the information contained in the review.
We look forward to receiving the correct details so that we can investigate this further.
Warm regards,
TravelUp
Booking my flight was easy
Booking my flight was easy, clear and fast and hassle free experience. The website is easy to navigate, information is clear and detailed and prices are competitive. Will defiantly use it again.
22 September 2026
Reply from TravelUp
Dear Aiman,
Thank you for taking the time to share such wonderful feedback and for awarding TravelUp 4 stars!
We’re delighted to hear that you found booking your flight easy, clear, fast, and hassle-free. It’s particularly encouraging to know that you found our website easy to navigate and that the information provided was clear and detailed throughout the booking process.
We’re also pleased that you were happy with our competitive prices. At TravelUp, we aim to make arranging your journey as straightforward and convenient as possible, while providing a wide range of travel options to suit different needs and budgets.
Your intention to use TravelUp again is greatly appreciated and means a lot to us. We look forward to welcoming you back and providing another smooth and convenient booking experience for your future travels.
Warm regards
TravelUp
There is no customer service of any…
There is no customer service of any kind at all!
The webchat has an excuse of being system busy and won't respond at all. (Given that the webchat is a bot, and even the bot can't respond to any message). It'll give the same excuse even if you try after midnight.
Their contact number would always reach voicemail, and then the voicemail is full and you can't send a voicemail either.
And the last option of email is left and even that goes unanswered. Utter disappointment.
21 September 2026
Unprompted review
Reply from TravelUp
Dear Usama,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about the difficulties you experienced when trying to contact us, and we completely understand how frustrating and disappointing this must have been.
At TravelUp, we want every customer to have a seamless experience, not only when making a booking but throughout the entire journey should they need assistance. We sincerely regret that our webchat, telephone service and email communication did not provide you with the support you were expecting. Being unable to reach the webchat, finding the telephone line going to voicemail with the mailbox full, and then not receiving a response by email would understandably leave you feeling that there was no effective way to get assistance.
At present, we have been experiencing a massive volume of calls due to the recent unrest, which has unfortunately resulted in a significant backlog for our teams. We appreciate that this does not make the experience any less frustrating for customers who are waiting for assistance, and we apologise for the inconvenience caused while our teams work through the increased demand.
If you are unable to wait on the telephone, we would kindly ask you to email your query to admin@travelup.com. Our team will review your case and handle it according to the nature and severity of the issue, ensuring that matters requiring more urgent attention can be appropriately prioritised.
We truly appreciate you bringing these issues to our attention. Your feedback is important, and we hope to be able to assist you properly and restore your confidence in TravelUp.
Warm regards
TravelUp
quick and accurate processing
21 September 2026
Reply from TravelUp
Dear Mr. Islam,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you were pleased with the quick and accurate processing of your booking. We understand that when arranging travel, customers want their reservations to be handled efficiently and accurately, without unnecessary delays or complications.
At TravelUp, we work hard to ensure that every stage of the booking process is handled carefully, from processing your reservation and confirming the details through to providing the relevant booking information. It’s fantastic to know that you experienced the efficient service we aim to provide.
Your feedback is greatly appreciated and is a wonderful encouragement to our team. We’re particularly pleased that you found our processing both prompt and reliable, as providing customers with confidence that their arrangements have been handled correctly is extremely important to us.
Thank you again for choosing TravelUp and for taking the time to share your positive experience. We hope to have the pleasure of assisting you again with your future travel plans and providing the same quick, accurate and convenient service.
Warm regards
TravelUp
Easy to book from start to finish2
21 September 2026
Reply from TravelUp
Dear Customer,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found the booking process easy from start to finish. At TravelUp, we understand that arranging travel should be as straightforward and hassle-free as possible, so we work hard to make every stage of the journey simple and convenient for our customers.
From searching for the right travel options and reviewing the available details to completing your reservation and receiving your booking confirmation, our aim is to provide a clear and efficient experience without unnecessary complications. It’s fantastic to know that the process worked smoothly for you.
Your positive feedback is greatly appreciated and is a wonderful encouragement to our team. We’re pleased that you chose TravelUp and that we were able to make your booking experience a pleasant one.
Thank you again for taking the time to share your experience. We hope to assist you again with your future travel arrangements and provide you with the same easy and convenient service.
Warm regards
TravelUp
Reply from TravelUp
Dear Marek,
Thank you so much for taking the time to leave us a 5-star review!
We’re delighted to hear that you found the TravelUp service nice and quick. We understand that when making travel arrangements, customers want a process that is efficient, straightforward and convenient, without unnecessary delays.
At TravelUp, we work hard to make the booking journey as smooth as possible, from searching for suitable travel options through to completing a reservation and receiving the relevant confirmation details. It’s wonderful to know that your experience was quick and hassle-free.
Your positive feedback is greatly appreciated and is a fantastic encouragement to our team. We’re very pleased that we were able to provide the efficient service you were looking for.
Thank you again for choosing TravelUp and for sharing your experience. We hope to have the pleasure of assisting you again with your future travel plans and providing the same quick and convenient service.
Warm regards
TravelUp
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