Very kind and supportive stewardess . Am most grateful for their concern and care when not being unwell due to travel sickness and even after landing. I would said the sitting I booked was not given... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Booking my flight was easy, clear and fast and hassle free experience. The website is easy to navigate, information is clear and detailed and prices are competitive. Will defiantly use it again.
Company replied
Booking was straighforward. I hope I receive a good service after purchase as well. I'll feedback once I complete my full journey.
Company replied
After reading many bad reviews, I was very sceptical but after dealing with Martin Vincent, my experience so far has been excellent! Any email I have sent has been answered promptly and he has... See more
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Company details
About TravelUp
Written by the company
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
110K reviews
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Reply from TravelUp
Dear Shalini,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found your booking experience with TravelUp very easy and straightforward. We always aim to make the process of searching, selecting and booking your flights as smooth, convenient and hassle-free as possible.
It’s fantastic to know that everything went smoothly for you. We truly appreciate you taking the time to share your feedback and for choosing TravelUp for your travel arrangements.
We look forward to assisting you again with your future journeys!
Warm regards
TravelUp
DISLIKE THE FINAL PRICE AS IT IS TOO…
DISLIKE THE FINAL PRICE AS IT IS TOO HIGH AND TOO MANY PROTECTIONS BEFORE BOOKING. MAKEING YOU SCARED TO TRAVEL ABROAD.
18 September 2026
Reply from TravelUp
Dear Harshad,
Thank you for taking the time to leave us your 3-star review and for sharing your honest feedback with TravelUp.
We’re sorry to hear that you were unhappy with the final price and found the number of protection options presented during the booking process confusing and concerning. We understand that when arranging an overseas trip, customers want to feel confident about the total cost and be able to complete their booking without feeling overwhelmed by additional options.
We appreciate your comments regarding the protections and optional services displayed during the booking journey. These are intended to provide customers with additional choices and peace of mind, but we recognise that presenting several options can sometimes have the opposite effect and make the process feel more complicated than it needs to be. Your feedback is valuable in highlighting the importance of making optional products clear and ensuring customers understand that they can make their own choices.
We also understand your concerns about the final price. Airfares can be dynamic and may change depending on availability and the options selected during the booking process. Nevertheless, we appreciate how important it is for customers to have a clear understanding of the overall cost before completing their purchase, and we continually review how pricing and additional options are communicated.
We’re grateful that you took the time to provide constructive feedback, as it helps us identify areas where we can improve the booking experience and make it clearer and more comfortable for our customers.
Thank you once again for choosing TravelUp and for sharing your experience. We hope to have the opportunity to provide you with a simpler, clearer and more positive booking experience in the future.
Warm regards
TravelUp
TravelUp holding our refund
We have been informed by air New Zealand that they have issued us a seat refund months ago .
We emailed Travel up to ask where it was and they stated it was the airlines responsibility so we approached air New Zealand again .
Air New Zealand have assured us Travel up have the money and given us evidence the money has gone to them .
Despite various emails Travel up have ignored our request for the money so we continue to be out of pocket .
We are at a loss of what to do next and it is unacceptable a big company like this is sitting on our money !!! It has been going on for months !!!
1 June 2026
Unprompted review
Reply from TravelUp
Dear Michelle,
We are very sorry to read about your experience and sincerely apologise for the frustration and inconvenience caused by the length of time you have been waiting for clarity regarding the seat refund.
We completely understand how concerning it must be to have been advised by Air New Zealand that a refund was issued, while you have still not received the corresponding funds.
We appreciate that you have already made considerable efforts to resolve this matter. You have contacted Air New Zealand, contacted TravelUp on multiple occasions, and provided documentation that you were told demonstrates that the refund was processed. We understand why, after several months, you are understandably frustrated and feel that you should have received a clear answer by now.
We can confirm that the document you have provided has been received by us. However, following our checks, we do not currently have a refund showing on our records that corresponds to the information contained within that document. This means that, at this stage, we are unable to simply process a payment to you without first establishing and confirming the status of the funds with the airline.
Our Refunds Team is therefore validating the documentation you have supplied with Air New Zealand. This includes checking the refund information against the airline's records and establishing whether the relevant funds have in fact been remitted to TravelUp, when they were remitted, and how they relate to the booking and seat purchase in question.
We appreciate that you have been advised by the airline that TravelUp has received the money. However, until our team can reconcile that information with our own financial and refund records and obtain confirmation from the airline where necessary, we cannot confirm that the funds are currently held by TravelUp in relation to this particular refund.
We are also sorry that your previous correspondence has not received the response you expected. We recognise that having to repeatedly chase an outstanding refund, particularly one that you believe was processed months ago, is extremely frustrating. We do not wish to leave you without an explanation, and this is why the documentation you have supplied is now being reviewed by the appropriate Refunds Team rather than simply being disregarded.
Please be assured that the evidence you have provided has been received and is being actively considered. Once the Refunds Team receives a response from Air New Zealand and completes the necessary validation, they will update you with the outcome and the next steps regarding the refund.
We understand that you have been waiting for a considerable period and sincerely regret the inconvenience and uncertainty this has caused. We appreciate your patience while we work to establish the position with the airline and ensure that the matter is handled correctly.
Warm regards
TravelUp
Reply from TravelUp
Dear Adam,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found TravelUp easy to use and appreciated having plenty of time to read through all the details before completing your booking. We believe it’s important that customers have a clear and straightforward experience, with enough time to review their travel options and make informed choices.
It’s fantastic to know that you had such a positive booking experience. We truly appreciate you taking the time to share your feedback and for choosing TravelUp for your travel plans.
We look forward to assisting you again with your future journeys!
Warm regards
TravelUp
Reply from TravelUp
Dear Eric,
Thank you so much for your fantastic 5-star review! ⭐
We’re absolutely delighted to see all those “good” comments! It’s wonderful to know that you had such a positive experience with TravelUp and were happy with the service provided.
We always strive to make the booking process smooth, simple and convenient for our customers, so your positive feedback means a great deal to our team.
Thank you again for choosing TravelUp and for taking the time to share your experience. We look forward to assisting you again with your future travel plans!
Warm regards
TravelUp
All good and smooth
18 September 2026
Reply from TravelUp
Dear Manpreet,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that everything went smoothly and that you had a positive experience with TravelUp. We always aim to make the booking process as simple, convenient and hassle-free as possible, so it’s great to know that everything went well for you.
We truly appreciate you taking the time to share your feedback and for choosing TravelUp for your travel plans. We look forward to assisting you again with your future journeys!
Warm regards
TravelUp
Terrible after sale service
Terrible after sale service, phones don’t get answered, website lacks information and the app is not helpful…. I’ve sent emails hopefully someone will get intouch with me
18 September 2026
Unprompted review
Reply from TravelUp
Dear Gurdeep,
We are very sorry to hear about your experience with our after-sales service and sincerely apologise for the frustration and inconvenience you have experienced.
We understand how disappointing it must be to need assistance after making a booking and then find it difficult to reach our team by telephone or obtain the information you require through our website and app.
We appreciate that when you contact us regarding an existing booking, you expect to receive timely and clear assistance. We are particularly sorry that you have had difficulty getting through to our telephone team and have been left waiting for a response to your emails. We understand how frustrating this can be, especially when you simply want an update or clarification regarding your travel arrangements.
We have been experiencing exceptionally high volumes of enquiries and requests, which has unfortunately resulted in longer telephone waiting times and delays in responding to some emails. While we are working to manage this increased demand and respond to customers as quickly as possible, we fully appreciate that this does not make the experience any less frustrating for you.
We also take your comments regarding the website and app seriously. These platforms are intended to make it easier for customers to access their booking information and manage their travel arrangements, and we are sorry that you did not find them sufficiently helpful or informative on this occasion. Your feedback will be shared with the relevant teams for consideration.
If you are unable to wait on the telephone, you are welcome to email our Admin Team directly at admin@travelup.com, quoting your booking reference and providing details of the assistance you require. The team will review the matter and assess it according to the nature and severity of the case, so that urgent or time-sensitive matters can be addressed appropriately.
We can appreciate your concern after already sending emails and not knowing when you will receive a response. Please be assured that your enquiry has not been intentionally disregarded. Our teams are working through the current volume of customer requests, and we regret that this has affected response times.
We would welcome the opportunity to look into your individual booking and assist with any outstanding concerns. If you have not already provided your booking reference in your correspondence, please include it so that our team can locate your booking and review your enquiry as efficiently as possible.
Once again, please accept our sincere apologies for the inconvenience, frustration and delays you have experienced. We appreciate your patience and regret that our after-sales service has not met the standard you expected.
Warm regards
TravelUp
booking was so easy and price was also…
booking was so easy and price was also great. Thank you
18 September 2026
Reply from TravelUp
Dear Shabir,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found the booking process so easy and were also happy with the price of your flight. We always aim to make finding and booking your travel as simple, convenient and great value as possible.
It’s fantastic to know that you had such a positive experience with TravelUp. Thank you for choosing us and for taking the time to share your kind feedback.
We look forward to helping you with your future travel plans!
Warm regards
TravelUp
Reply from TravelUp
Dear Elaine,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that booking your flight with TravelUp was quick and easy. We always aim to make the entire booking process smooth, straightforward and convenient, so it’s wonderful to know that everything went smoothly for you.
We truly appreciate you taking the time to share your positive feedback and for choosing TravelUp for your travel plans. We look forward to assisting you again with your future journeys!
Warm regards
TravelUp
Booking was easy and highly commendable.
18 September 2026
Reply from TravelUp
Dear Customer,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found the booking process easy and highly commendable. At TravelUp, we strive to make arranging your travel as simple, smooth and convenient as possible, so it’s fantastic to know that you had such a positive experience.
We truly appreciate you taking the time to share your feedback and for choosing TravelUp for your travel plans. Your kind words mean a great deal to our team, and we look forward to assisting you again with your future journeys!
Warm regards
TravelUp
Great and quick service
18 September 2026
Reply from TravelUp
Dear Folarin,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you received great and quick service from TravelUp. We always aim to make the booking experience as smooth, efficient and convenient as possible, so it’s wonderful to know that we were able to meet your expectations.
We truly appreciate you taking the time to share your positive feedback and for choosing TravelUp for your travel plans. We look forward to assisting you again with your future journeys!
Warm regards
TravelUp
Reply from TravelUp
Dear Jonathan,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found TravelUp clear, simple, and easy to use.
We work hard to make the booking process straightforward and convenient, with clear information and an easy-to-navigate experience from start to finish. It’s wonderful to know that this made your booking experience a positive one.
We truly appreciate your feedback and thank you for choosing TravelUp. We look forward to assisting you again with your future travel plans!
Warm regards
TravelUp
Reply from TravelUp
Dear Customer,
Thank you so much for your excellent 5-star review!
We’re delighted to hear that you found our system easy to use.
We always aim to make the booking process as simple, smooth, and convenient as possible, so it’s wonderful to know that you had such a positive experience. Your feedback means a great deal to us and encourages us to continue providing a user-friendly service for our customers.
Thank you again for choosing TravelUp, and we look forward to helping you with your future travel plans!
Warm regards
TravelUp
Reply from TravelUp
Dear Michael,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found booking with TravelUp both easy and affordable.
We always strive to make the booking experience simple and hassle-free while providing customers with competitive fares and a wide range of travel options. It’s great to know that you found the experience worthwhile and that TravelUp met your expectations.
We truly appreciate your kind feedback and your confidence in choosing us for your travel needs. We look forward to helping you book many more journeys in the future!
Warm regards
TravelUp
Reply from TravelUp
Dear Elena,
Thank you very much for your 5-star review and for taking the time to share your experience with TravelUp.
We’re delighted to hear that you enjoyed using TravelUp and found the booking process easy and straightforward. We understand that arranging travel should be a simple and convenient experience, and it’s wonderful to know that our website made the process smooth for you.
Your positive feedback means a great deal to our team and is a fantastic encouragement as we continue working to provide our customers with a clear, user-friendly and hassle-free booking experience.
Thank you once again for choosing TravelUp and for sharing your kind feedback. We look forward to assisting you with your future travel plans.
Warm regards
TravelUp
All very easy to see the options and…
All very easy to see the options and then choose the best one and book.
17 September 2026
Reply from TravelUp
Dear Hattie,
Thank you very much for your 5-star review and for taking the time to share your experience with TravelUp.
We’re delighted to hear that you found it easy to view the available options, compare them and choose the one that suited your travel plans before completing your booking. We understand how important it is to have clear information and an easy-to-navigate booking process when making travel arrangements.
It’s great to know that you found the overall experience straightforward and convenient. Your feedback is greatly appreciated and encourages our team to continue making the booking journey as simple and user-friendly as possible.
Thank you once again for choosing TravelUp and for sharing your positive experience. We look forward to assisting you again with your future travel plans.
Warm regards
TravelUp
Very bad customer service ,
Very bad customer service ,
I made a hotel booking for two adults and one child, but the confirmation I received was only for two adults. I called customer service just five minutes after making the booking to request a cancellation. The assistant told me to send an email and wait half an hour while he contacted the hotel to see if he could change it. I asked him, "If there is an extra charge, can you just cancel it?"
So I did not hear back from him for two days, so I sent another email requesting a cancellation. Again, I heard nothing. When I called back, they told me I needed to send an email to request a cancellation. I forwarded the exact same email to them, and they confirmed they had received it. However, I still did not receive a response.I called again for the 3rd time ! they again told me the same thing, this time I refused to hang up this time and I insist to staying on the phone until they cancelled the booking and sent me a written confirmation.I will never use this service again.
13 September 2026
Unprompted review
Reply from TravelUp
Dear Customer,
We are very sorry to read about your experience and sincerely apologise for the frustration and inconvenience caused.
We fully understand how concerning it must have been to receive a hotel confirmation that appeared to show only two adults when your booking was intended for two adults and one child. We also appreciate why you contacted us almost immediately after making the booking to request a cancellation rather than risk travelling with incorrect occupancy details.
We are particularly sorry that you had to contact us repeatedly and that your cancellation request was not dealt with as promptly as you expected. Being asked to send an email, then waiting for a response, only to have to repeat the same process on subsequent calls, understandably made the situation much more frustrating.
When a hotel booking has been made, cancellation and amendment requests are subject to the hotel's individual booking terms and conditions. Where a request is made shortly after booking, our team may need to contact the hotel or accommodation provider to establish whether the reservation can be amended or cancelled and whether any charges would apply. We understand, however, that this process should still be communicated clearly and that you should not have been left repeatedly chasing for an update.
We sincerely regret the delay in responding to your emails. We have been experiencing exceptionally high volumes of enquiries, which has unfortunately affected our response times. While this explains the delay, we appreciate that it does not excuse the inconvenience caused, particularly when you were trying to resolve an issue immediately after making the booking.
We also understand your frustration at having to insist on remaining on the telephone before receiving confirmation that the cancellation had been processed. This is certainly not the experience we want our customers to have when seeking assistance with their booking.
Your feedback regarding the confirmation details, communication between our teams and the handling of your cancellation request is important to us. We will ensure your comments are taken into consideration as we continue working to improve our customer service and after-sales processes.
We are genuinely sorry that this experience has left you feeling that you would not use our services again. We appreciate you bringing the matter to our attention and regret that we did not provide the prompt and clear assistance you expected.
Warm regards
TravelUp
Easy to book
17 September 2026
Reply from TravelUp
Dear Vijithan,
Thank you very much for your 5-star review and for sharing your feedback with us.
We’re delighted to hear that you found it easy to book with TravelUp. We aim to make the booking process simple, clear and convenient, so customers can arrange their travel with as little hassle as possible.
Your positive feedback is greatly appreciated and provides wonderful encouragement to our team. Thank you once again for choosing TravelUp and for taking the time to share your experience.
We look forward to assisting you again with your future travel plans.
Warm regards
TravelUp
Easy to book and lowest fares
17 September 2026
Reply from TravelUp
Dear Customer,
Thank you very much for your 5-star review and for taking the time to share your experience with TravelUp.
We’re delighted to hear that you found the booking process easy and were pleased with the fares available. We understand that customers want a straightforward booking experience while also looking for competitive prices when planning their journeys.
It’s wonderful to know that you were happy with both the ease of booking and the value you found with us. Your positive feedback is greatly appreciated and provides fantastic encouragement to our team.
Thank you once again for choosing TravelUp and for sharing your experience. We look forward to assisting you with your future travel plans.
Warm regards
TravelUp
Reply from TravelUp
Dear Eiko,
Thank you very much for your 5-star review and for taking the time to share your experience with TravelUp.
We’re delighted to hear that you found the booking process easy to understand and straightforward to complete. We know how important it is for customers to have clear information and a simple booking journey when making their travel arrangements.
It’s great to know that you found the process convenient and easy to navigate from start to finish. Your positive feedback is greatly appreciated and is a wonderful encouragement to our team.
Thank you once again for choosing TravelUp and for sharing your kind feedback. We look forward to assisting you again with your future travel plans.
Warm regards
TravelUp
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