If I could give this company a zero star I would, I believe they are no longer operating. Really sad to hear of many people's experience especially after mine. This company and everyone who worked wit... See more
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Very impressed from start to finish. The booking process was simple. When we arrived at the Asda Car park testing station, the woman was polite and helpful. We completed the test and received our re... See more
Company replied
Took a drop in fit to fly PCR test for our trip with British Airways to Dubai. Test was taken at local Bristol travel agency at 14:25, with results emailed by 05:25 the following morning. I u... See more
Company replied
I required fit to fly PCR test for my daughter I book for Asda Cardiff. I did not receive confirmation e mail but when I emailed covid19administration email address at eurofins.co.uk they quickly... See more
Company replied
Company details
About Eurofins - The Travel Testing Company
Written by the company
Eurofins COVID-19 Travel Testing
We provide Covid testing services through a network of testing stations located across the UK, including drive-through, sampling stations and home testing options to meet the needs of our customers.
Travelling internationally? Be sure you have the tests you need to get where you are going and your tests booked for when you return.
Ways To Test
PCR Testing
Antigen Testing
Home/Postal Testing
Drive Through
Sampling Station
Leaving the UK?
Returning to the UK from a non-red list country?
Contact info
United Kingdom
- traveltesting.eurofins.co.uk
4.0
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refunds
Needed to cancel tests after rule change for Portugal. Called to cancel and sent email requesting refund. Received email back within 2 days with 50% refund due back to bank within 10 days. Every little helps!
11 February 2022
Unprompted review
Reply from Eurofins - The Travel Testing Company
Good afternoon Sue,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow with email advice and refund within the 10days.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Test was easy to book
Test was easy to book, easy to get and the result was out within 24 hrs. All good
11 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon David,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and cost-effective. I am pleased to hear you received a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Very simple to use everything worked…easy
Very simple to use everything worked like clockwork perfect! Fast results
11 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon David,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and cost-effective. I am pleased to hear you received a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Have used these twice
Have used these twice. Sometimes the PCR results take a while to come back but at least they are legit
11 February 2022
Unprompted review
Reply from Eurofins - The Travel Testing Company
Good morning
Thank you for taking the time to leave a review.
I am sorry to hear your results take a while to come back that is not the service we expect our customers to have.
We appreciate your business and are glad to hear you have used our service previously. Please contact us via www.traveltesting.eurofins.co.uk/contact if you require further assistance.
We hope to see you again soon.
Kind regards
Jane at Eurofins
3rd time using Eurofins
My 3rd PCR with eurofins
convenient, no fuss and value for money
11 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning
Thank you for the review. We’re delighted to read your positive comments about our service, and we are glad that you found the service straightforward to use.
We look forward to you using our service in the future.
Kind regards
Jane at Eurofins
Friendly and efficient!
11 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon Amanda,
Thank you for your 5Star review and feedback it is great to hear that you found the process friendly and efficient.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Rubbish
Rubbish, badly organised site. Inadequate signage. Equal to home test. Had to do it all over again with Express Test who were ver professional
10 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning Miriam,
Thank you for your review. We apologise for any issues that you had with our signage to the test site. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
Reply from Eurofins - The Travel Testing Company
Good afternoonJorunn,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow with a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Quick
Quick, friendly and helpful staff, well-organised and quick (and accurate, I hope) results.
10 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon Peter,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and cost-effective. I am pleased to hear you received a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Eurofin testing centre next to …
Eurofin testing centre next to Heathrow Terminal 4 amazing 🤩 service drive through hassle free the customer service rep was a female she was very precise and explained each step overall was hassle free
10 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon Daphne,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow with amazing customer service at the Heathrow sample site.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Poor signage to Testing Location
Warrington - Eurofins. Poor signage to testing location. Staff unfriendly. Chaotic documentation when performing tests for more than 2 people. Staff appeared overwhelmed by the volume of people coming at once.
10 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning Jonathan,
Thank you for your review. We apologise for any issues that you had with the signage top the test site and if the staff were unfriendly this is not what we expect to form any of our staff and I will be passing this on to our managers. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
Great experience for both my husband and myself.
Delivery was on time. Instructions were easy to follow. Results were received promptly. Overall a excellent experience.
The same remarks apply to my husband W F S AHANGAMA's Experience as we applied for both our tests together.
Therefore he is not doing a separate review
10 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon Srilal,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow with a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Good Service at Good Price
10 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon Shaiq,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and cost-effective. I am pleased to hear you received a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
No fit for fly.
10 February 2022
Reply from Eurofins - The Travel Testing Company
Good morning Aadil,
Thank you for your review. We apologise for any issues that you had with your results. We do advise on our website to check it is up to the customer to check with that our tests are suitable for the airline and country where they are going to. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
Excellent efficient service
Excellent efficient service, result received within 24 hours
10 February 2022
Reply from Eurofins - The Travel Testing Company
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and cost-effective. I am pleased to hear you received a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Refund costs represent 75% of costs…
Refund costs represent 75% of costs paid. This is ridiculous. No consideration made for multiple bookings by one family and consequently very time consuming
10 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon James,
Thank you for your review. We apologise for any issues that you have with your refunds. We do advise of all the admin fees in our terms and conditions when you purchase your tests. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
Perfect thank you !!
10 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon Darren,
Thank you for your 5Star review and feedback, it is great to hear that you found our services perfect.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Reply from Eurofins - The Travel Testing Company
Good afternoon Junaidk,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and cost-effective. I am pleased to hear you received a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
absolutely crap
absolutely crap! fit to fly pcr isnt fit to fly! got turned away at check in!!! if you cant use it to fly dont advertise it as such. called eurofims at airport and they said sorry cant do anything. i missed my flight. when i get back to the uk i will be filing a compliant and taking this company to court
10 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon Mohammed,
Thank you for your review. We apologise for any issues that you had with your fit to fly test at the airport. We do advise on our website to make sure that our test will be accepted by your airline and the country you are going to. It is not up to the Customer to check this themselves. If you would like to discuss your experience further with us, please contact us on 01925 980595 or covid19administration@eurofins.co.uk.
Kind regards,
Pauline at Eurofins
Quick and efficient service for…
Quick and efficient service for drivevthrough pCR test at Heathrow
10 February 2022
Reply from Eurofins - The Travel Testing Company
Good afternoon,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow at our drive-through at Heathrow. I am pleased to hear you received a fast turnaround.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
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