I trusted Travelrefund (TR) to take a case for me, even though there were some negative reviews. My case: I had agreed to be diverted from LPl to AMS via Nice!! resulting from a last flight c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... See more
Company replied
I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... See more
Company replied
This is a bad company - they promise that they will get you a refund - they wait months, communication non existant. Then months later, out of the blue, they send you an invoice for 290 euro for admin... See more
Company details
Written by the company
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Contact info
Ørestads Blvd. 73, 2300, Copenhagen, Denmark
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
2.6
Poor
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was a great experience you need to have…
Was a great experience you need to have paciency but in my case everything was good in almost 3 months.
22 March 2024
Unprompted review
Reply from TravelRefund
Dear Diego
Thank you for sharing your experience with us. We're glad to hear that despite the need for patience, everything went smoothly for you and you had a positive experience overall. Your satisfaction is important to us, and we appreciate your feedback. Normally a case regarding compensation can take everywhere from 6 months to 2 years, depending if we have to take the case to court. Rest assured we always do our best to settle the case as fast as possible.
If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing us!
Best Regards
Alma
Reply from TravelRefund
Dear Vasilij
Thank you for your feedback! We're delighted to hear that you had a great experience with us. If you ever need assistance in the future or have any questions, please feel free to reach out. We appreciate your trust in TravelRefund!
Best regards
Alma
Amazing communication, easy claim submitting
Thank you for my refund for cancelled flight + extra expenses! Submitting a claim was very easy, everything was clear, communication was perfect, got my money back one day after I was noticed that airline paid a refund. Will highly recommend TravelRefund everywhere:-)
22 March 2024
Unprompted review
Reply from TravelRefund
Dear Lenka
Thank you for your kind words and for choosing TravelRefund! We're thrilled to hear that your experience with us was seamless, from submitting your claim to receiving your compensation for the cancelled flight and extra expenses. Providing clear communication and efficient service is our priority, and we're delighted that we could meet your expectations.
Your recommendation means a lot to us, and we truly appreciate it. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Safe travels, and thank you for spreading the word about TravelRefund!
Best regards
Alma
Working with TravelRefund was a smooth…
Working with TravelRefund was a smooth and satisfying experience. I saw some adverts about people, getting a refund, for their flight delay. I was reluctant, thinking this was just another ongoing torture and that I would have to endure, months of waiting.
Well, how wrong I was. finding travelRefund on Google was easy and the process took me a few min. After 2-3 emails and only 2 weeks. I receive the good news.
Thanks, guys, your the best.
22 March 2024
Unprompted review
Reply from TravelRefund
Dear Jurie
Thank you for sharing your experience with TravelRefund! We're thrilled to hear that we could exceed your expectations and provide you with a smooth and satisfying experience. It's fantastic to know that you found us easily and that the process was quick and efficient for you.
Your kind words mean a lot to us, and we're delighted that we could deliver the good news to you in just a few weeks. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing TravelRefund!
Best Regards
Alma
Fast and easy way to get money from…
Fast and easy way to get money from airline, for delay flight 😀
19 March 2024
Unprompted review
Reply from TravelRefund
Dear Sebastian
Thank you for your feedback! We're thrilled to hear that you found our process fast and easy for obtaining compensation for your delayed flight. Making things convenient for the passengers is always our goal, and we're glad we could assist you efficiently.
If you ever need assistance in the future or have any questions, please feel free to reach out. We appreciate your trust in TravelRefund!
Best Regards
Alma
Reply from TravelRefund
Dear D.Solomon
Thank you for your feedback! We're glad to hear that you found our service helpful. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help!
Best regards
Alma
Fantastic.
It was a fantastic experience. Our problem was dealt with professionally and efficiently. It was very reassuring. Thank you .
14 March 2024
Unprompted review
Reply from TravelRefund
Dear Sharon
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with us and that your problem was resolved professionally and efficiently. Providing reassurance to the passengers is important to us, and we're delighted that we could meet your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your trust in us!
Best Regards
Alma
Overbooking
I had an overbooking experience for my flight in which I got stuck in Barcelona. I decided to ask for compensation and I asked Travel refund for help.
Overbooking are not the simplest of cases, but they kept me informed at every single step and in the end I got my due compensation! So thank you!
14 March 2024
Unprompted review
Reply from TravelRefund
Dear Rocco
We're delighted to hear about your positive experience with Travel Refund! Overbooking cases can indeed be complex, but we're glad that we could keep you informed at every step and ultimately secure your due compensation. Thank you for trusting us with your case, and we're pleased to have been able to assist you!
If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
Best regards
Alma
Scammers thaking money on your behalf
They are scammers! Do not submit with this agency. They run you around in circles and submit your claims to take the money on your behalf
13 January 2024
Unprompted review
Reply from TravelRefund
Dear Lorenzo
We're sorry to hear about your negative experience. We assure you that we take all feedback seriously and strive to provide the best service to all passengers. We would like to investigate this matter further to understand what went wrong. Please reach out to us directly so we can address your concerns, since we cannot find a case in your name.
When you file a case with us, you can easily trust our no cure no pay service. If we succesfully retrieve a payment on your behalf, we always pay you your part and we have many satisfied passengers, to proof this.
Thank you for bringing this to our attention.
Best Regards
Alma
Great service!
I just gave my information and they took care of everything! Great service and everything was super clear
13 March 2024
Unprompted review
Reply from TravelRefund
Dear Nicolas
Thank you for your feedback! We're delighted to hear that you found our service great and everything was clear. Making the process seamless and transparent is what we strive for, and we're glad we could deliver on that for you.
If you ever need assistance in the future or have any questions, please feel free to reach out. We appreciate your trust in us!
Best regards
Alma
refund proceeded
I had a flight delayed last year and applied for the cashback with travel refund. I got even more money than I was expecting! I am really satisfied with the company 😁
13 March 2024
Unprompted review
Reply from TravelRefund
Dear Eloisa
Thank you for sharing your positive experience with TravelRefund! We're delighted to hear that not only did you receive your compensation and refund, but you also received more than expected. Your satisfaction is our priority, and we're thrilled to have exceeded your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing Travel Refund!
Best Regards
Alma
Travelrefund was supporting me since…
Travelrefund was supporting me since the beginning of my claim vs the air company. In the first istance the company did not answer . TravelRefund continue to claim and at the end they were able to succed in the request. They were working behind the "scenes" really very hard.
13 March 2024
Unprompted review
Reply from TravelRefund
Dear Roberto
Thank you for sharing your experience with TravelRefund. We're thrilled to hear that we were able to support you throughout your claim journey, especially when faced with challenges from the airline. It's rewarding to know that our dedication and perseverance paid off in the end.
We appreciate your acknowledgment of our efforts working behind the scenes. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing TravelRefund!
Best regards
Alma
Actually I would give zero
Actually I would give zero! stars. Using travelrefund.com to receive compensation from the airline didn't result in any progress. They keep sending messages that the airline didn*t respond...so nothing actually happens. In contrary..you give them personal information and they are not even able to maintain the data. Currently there was an email that they had an "IT breakdown" and your data...e-mail adress, contact information might have been accessed by some hackers!!!!!!!!!!!!!
What a dissapointment!!!!!!!!!!!
12 March 2024
Unprompted review
SCAM
Case T20616
It's been almost a year since I applied for compensation, and even though the company received money from the airline a long time ago, they still haven't paid me anything back.
Also, before applying, I asked if it was okay to fill out one application with my co-passenger even though we have separate booking numbers, and I received a positive answer. Guess what? After a year of waiting, they said I should file a separate claim and probably wait another year.
Customer support is terrible, and I barely get any answers. I do not recommend this company since I haven't even received my compensation.
7 March 2024
Unprompted review
I haven't used travelrefund but the bad…
I haven't used travelrefund but the bad reviews about lack of support are usually a red flag , typical for companies who write their own good reviews.
4 March 2024
Unprompted review
Reply from TravelRefund
Dear Os
While I appreciate your input, it seems there may have been a misunderstanding on how to address our company or express concern for our reviews. As you mentioned, you haven't actually used our service, so your review can never accurately reflect our company's performance. We take pride in our commitment to customer satisfaction and always strive to address any concerns promptly and effectively. Should you ever decide to utilize our services in the future, we'd be more than happy to assist you and demonstrate the high standard of support we provide to all passengers.
Best regards
Alma
Almost a year, no change
Almost a year, and all they did was send letters to the airline company (if what they said is even true, not like you get proof). This tells me that they're only willing to put in minimal effort. If that wins your money, great. If it doesn't, they won't bother pursuing the case at the court. It's actually infuriating that you can't even go to a different company, because if another company gets you a refund, Travelrefund will demand you pay for their share too. I really, really wish I didn't go with them. I will change the review if there's a positive update.
1 March 2024
Unprompted review
Reply from TravelRefund
Dear Furby
Thank you for your review.
Unfortunately we are unable to find you in our system based on the information we have from you and therefore we think, you might have reviewed the wrong company. You are more than welcome to call us or write us an email on info@travelrefund.com, then we will take a look at what we can do for you.
Best regards
Alma
Smooth and painless assistance!
Smooth and painless assistance! Excellent communications, updates throughout the process and a resolution to my liking was achieved! I recommend.
5 January 2024
Unprompted review
Reply from TravelRefund
Dear Lenko
Thank you for writing a review, this means a lot to us.
Thank you for your kind words and for choosing TravelRefund! We're thrilled to hear that your experience with us was seamless, from submitting your claim to receiving your compensation. Providing clear communication and efficient service is our priority, and we're delighted that we could meet your expectations.
Your recommendation means a lot to us, and we truly appreciate it. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Safe travels, and thank you for spreading the word about TravelRefund!
Best regards,
Alma – TravelRefund🎄
Perfect
Excellent service. Firstly they provide you with information that the airlines try to keep from you, secondly they did exactly what they said they would and recovered the compensation I was due. Perfect service.
31 October 2023
Unprompted review
Reply from TravelRefund
Dear Brian
Thank you for your wonderful feedback! We're thrilled to hear that you found our service excellent and that we could provide you with valuable information. It's great to know that we delivered on our promises and successfully recovered the compensation you were due.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing our service!
Best Regards
Alma
Be patient
It takes some time as the airlines are not fond of cooperating but after few months the refund has been transferred. The biggest drawback is time and they take a fee for their service. I would recommend.
28 December 2023
Unprompted review
Reply from TravelRefund
Dear Jakub
Thank you for sharing your experience with us. We appreciate your understanding of the challenges in dealing with airlines and the time it takes to secure a refund and a compensation, but we never give up! Your recommendation means a lot to us.
We understand concerns about fees, and we strive to provide value for the service. We do a lot of research prior to drafting the claim and use a lot of ressources, to get the airline to pay, why we must take a fee. We have chosen to withdraw a fee from the compensation we get, rather than asking passengers to pay for our timely work, since we want to work for free until we get a resolution. We only take a fee if we are succesfull.
If there's anything else we can do for you or if you have further feedback, please feel free to reach out. We're here to assist you.
Best Regards
Alma
Travelrefund for the Win!
The website was easy to understand and follow the instrucitons, I was kept abreast of my claim throughout and I recevied a refund!
21 December 2023
Unprompted review
Reply from TravelRefund
Dear Anthony
We're delighted to hear that you found our website user-friendly and that the instructions were easy to follow. Keeping you informed throughout the claim process is a priority for us, and we're thrilled that it contributed to a positive experience. Most importantly, congratulations on receiving your refund!
If you ever need assistance in the future or have any questions, please feel free to reach out. Thank you for choosing us!
Best Regards
Alma
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