I trusted Travelrefund (TR) to take a case for me, even though there were some negative reviews. My case: I had agreed to be diverted from LPl to AMS via Nice!! resulting from a last flight c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... See more
Company replied
I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... See more
Company replied
This is a bad company - they promise that they will get you a refund - they wait months, communication non existant. Then months later, out of the blue, they send you an invoice for 290 euro for admin... See more
Company details
Written by the company
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Contact info
Ørestads Blvd. 73, 2300, Copenhagen, Denmark
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
2.6
Poor
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The prompt responses and consistency is…
The prompt responses and consistency is top notch. Travel refund held my hands all through the journey of getting compensated for my delayed flights.
5 June 2024
Unprompted review
Reply from TravelRefund
Dear Idris
Thank you so much for your kind words! We're thrilled to hear that you found our prompt responses and consistency to be top-notch. At Travel Refund, we strive to provide continuous support and guidance throughout the compensation process for delayed flights.
Your satisfaction is our priority, and we're glad we could assist you every step of the way. If you ever need assistance again or have further questions, please feel free to reach out.
Best Regards
Alma - TravelRefund
Great success with Travel Refund company
Got delayed with Singapore airlines over 24 hours. Contacted Travel Refund and so glad I did. Their persistence paid off and after a couple of months they contacted me with the good news. Money arrived promptly in my bank account.
24 October 2023
Unprompted review
Reply from TravelRefund
Dear Debra
Thank you for sharing your experience! We're thrilled that Travel Refund could assist you after your delay with Singapore Airlines, and we're delighted that our persistence paid off in securing your compensation. It's fantastic to hear that the money arrived promptly in your bank account.
If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Best Regards
Alma - TravelRefund
These guys have a great followup system…
These guys have a great followup system to ensure the airline pays
6 June 2024
Unprompted review
Reply from TravelRefund
Dear Cristina
Thank you for your feedback! We're pleased to hear that you appreciated our follow-up system to ensure the airline pays. Ensuring our clients receive their rightful compensation is our top priority.
If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Best Regards
Alma - TravelRefund
Reply from TravelRefund
Dear Filippo
Thank you for your kind words! We’re delighted to hear that you found our assistance great. Your satisfaction is important to us, and we're here to help whenever you need.
If you have any further questions or need assistance in the future, please feel free to reach out.
Best Regards
Alma - TravelRefund
Very easy process and they got me a refund!
I was very pleasantly surprised when a refund of over 400€ popped up on my account after about 4 months. I had initially tried to place the claim with some other websites that all turned it down due to low possibility of success I guess. But Travel Refund took care of everything and succeeded! Total recommendation!
6 June 2024
Unprompted review
Reply from TravelRefund
Dear Felice
Thank you for sharing your wonderful experience! We're thrilled to hear that you received a refund of over 400€ after about 4 months. It's great to know that we could succeed where others had turned down your claim.
Your recommendation means a lot to us, and we're glad we could handle everything smoothly for you. If you need any further assistance or have more questions in the future, please don't hesitate to reach out.
Best regards
Alma - TravelRefund
They almost didn't bother me throughout…
They almost didn't bother me throughout the process. It took a while, but they completed the process as they promised.
29 May 2024
Unprompted review
Reply from TravelRefund
Dear Guneshahmet
Thank you for your feedback! We're delighted to hear that the process was smooth and minimally invasive for you. While it did take some time, we’re happy we could fulfill our promise and complete the process successfully.
We strive to make the experience as effortless as possible for our clients, and your satisfaction is our reward. If you have any more questions or need further assistance in the future, please feel free to reach out.
Best Regards
Alma - TravelRefund
great customer service
thank you for being attentive and persistent
7 November 2023
Unprompted review
Reply from TravelRefund
Dear Sonia
Thank you for your kind words! We're glad to hear that you appreciated our attentiveness and persistence. Your satisfaction is important to us.
Best Regards
Alma - TravelRefund
Great experience with Travelrefund
Great experience with Travelrefund. Everything was easy and quick. Highly recommended!
28 May 2024
Unprompted review
Reply from TravelRefund
Dear Marie
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Travelrefund. Your recommendation means a lot to us.
If you ever need assistance again in the future, please don't hesitate to contact us.
Best regards
Alma - TravelRefund
Claim over 6 months ago
I made a claim end of October 2023 and I actually forgot about it. They informed me via email that they managed to get some compensation for my claim after 7 months!! And the money was transferred a day after I received an email.
Thank you so much, great service for lengths of time.
30 October 2023
Unprompted review
Reply from TravelRefund
Dear Fumiko
Thank you for your review! We're delighted to hear that you were pleased with our service and the outcome of your claim. We understand that these processes can take some time, so we're glad we could secure your compensation and transfer the money promptly once it was available.
Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or need assistance in the future, please feel free to reach out.
Best Regards
Alma - TravelRefund
great service
it took a long time, but I was informed with every update and we finally made it! thanks a lot. I am very happy with the service.
27 May 2024
Unprompted review
Reply from TravelRefund
Dear Li
Thank you for your positive feedback! We appreciate your patience throughout the process. We're glad to hear that you were satisfied with our regular updates and that we successfully resolved your case.
Your happiness with our service means a lot to us. If you need any assistance in the future, please don't hesitate to reach out.
Best Regards
Alma - TravelRefund
SUCCESS Claim made
Forgot I made the claim, 3 month later emailed to say I'd got the compensation I wad entitled to. Even though travel insurance declined this and airline ignoring them for months. Great service and great outcome. Thank you
21 September 2023
Unprompted review
Travel refund team have been great and…
Travel refund team have been great and always available when you contact them. We got our refund back thanks to their dedicated work. Thank you all.
16 August 2023
Unprompted review
I definitely do not recommend it.
I applied to this company with great misfortune. When my flight was cancelled, I contacted a British Airways employee at the airport, and I was given a website of Travelrefund on a British Airways flyer and instructed to make a claim through this address. My understanding here was that it has been working as a customer service for British Airways already, as it was not acting like a different company. It is the first time that I had such an experience. Imagine that, you couldn't get on the plane and you enter your information into the address given to you without knowing what to do at the airport in a hurry.
Since I have not received any (positive) response or feedback from their side for a long time, I asked British Airways directly by myself to understand what should be done. They responded to my request and solved it after a short while. It happened in November but a few weeks ago I got an e-mail from Travelrefund that they want from me 75 EU as a compensation fee. Because they learned that I solved my problem myself with British Airways and according to their rules it couldn't be done and I didn't really know it. When I explained it them, they didn't believe me. They said if I didn't pay the fee they would give it to the deb collector. What will I pay 75 EU for and how was this amount determined? I don't think anyone would want to work with such a company that doesn't understand people and will leave you in debt for an incomplete service and an unresolved case.
24 April 2024
Unprompted review
My refund was never given
2 January 2024
Unprompted review
The company is a scam
The company is a scam
I used to apply for a compensation and they didnt reply to me so i started with another company
Now they say that they have made the application and they need money form me instead of giving me my compensation
They just wabt to steal money from you
29 April 2024
Unprompted review
Never give up!
TravelRefund handled my claim against British Airways brilliantly. it was an awkward claim because we were re-booked onto a flight a day later which then arrived on time. There was no way that I could use the British Airways claim system using our booking number that would show that we actually left and arrived a day later.
7 December 2023
Unprompted review
Professional and fast help
Professional and fast help! Strongly recommended
12 April 2024
Unprompted review
Reply from TravelRefund
Dear Nikos
Thank you for your kind words and recommendation! We’re thrilled to hear you found our service professional and fast. Your satisfaction is our top priority, and it means a lot to us that you had a positive experience.
If you ever need assistance again, don’t hesitate to reach out!
Best regards,
Alma – TravelRefund🎄
Was good experience,they update you…
Was good experience,they update you about your case frequently
31 August 2023
Unprompted review
Reply from TravelRefund
Dear Menzies
Thank you for your feedback! We're pleased to hear that you had a good experience with us and that our frequent updates about your case were helpful. Keeping our clients informed every step of the way is a priority for us, and we're glad we could meet your expectations in this regard.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your trust in us!
Best Regards
Alma
Simple claim
I've been waiting for 3 months to receive a refund for a claim with Swiss Air. The only thing they've managed to do so far is getting hacked. I'm sure there are company's that can handle your claim and your sensitive information better than this.
P.S.
Their claim that I haven't provided them with additional information is false. I have pro actively send them a mail explaining my case, including my case number. But as it turns out now they have failed to link the information to my case and have not send this information to the airline.
3 April 2024
Unprompted review
Reply from TravelRefund
Dear Romy
We appreciate your feedback and apologize for any inconvenience you've experienced during the claim process. It's important to note that while we aim to resolve cases as quickly as possible, the duration can vary depending on various factors, and it's not uncommon for cases to take up to 6 months or even several years to reach a resolution. This depends on the airline and wether the case has to go to court or not. Your case is difficult because you have noted you are denied boarding, without sending us the requested description and proof in this case. Denied boarding cases are hard to win, because this is not directly addressed in the EU regulation 261/2004 and the reason for a passenger being denied boarding can vary. Therefore we kindly ask you to answer the email, i have just resend.
Upon filing a case with us, we send a claim to the airline with a deadline of 30 days. However, due to the airline's typical response time of more than a week, we often face delays in receiving their response.
We understand your frustration with the delay in your case, and we want to assure you that we're actively working on it. You received an email on March 11th informing you that your case is being evaluated for court, and this process may take some time. We kindly ask for your patience and assure you that we're doing everything we can to expedite the process.
Thank you for your understanding and cooperation.
Best Regards
Alma
5 Star experience! In my case it was a delayed flight +…
In my case it was a delayed flight + cancelled flight + expenses. I read the reviews about Travel refund and decided to reach out. They were with me all through the process, constantly notifying me how far my case is until the end when they won my case in the court and refunded me my money. It was a great experience for me. I highly recommend Travel refund!
25 March 2024
Unprompted review
Reply from TravelRefund
Dear Kristel
Thank you for sharing your detailed experience with us. We're thrilled to hear that despite the challenges of a delayed and cancelled flight with additional expenses, you found our support valuable throughout the process. Keeping you informed and involved every step of the way is essential to us, and we're delighted that we could successfully win your case in court and refund your money.
Your recommendation means a lot to us, and we truly appreciate your trust in TravelRefund. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
Best Regards
Alma
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.