On the whole this app is great. However, when adding hotels to your stay, it doesn't update the search area to your destination. Caused some confusion as area is unfamilar to me. Finally figured out... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All was good for a couple of months but when we made changes to travel plans problems arose. The first time it took several days to hear back about change of date request. The second time it took... See more
The features provided are reasonable, however it is yet another short-sighted service that prioritises flights over other forms of transport. Upon logging in an icon or airline seating and the tab f... See more
Painfully slow in finding train times. When clicking about to find a good deal it took an extra minute to search every time i made a tiny tweak. Twice it suddenly announced there were no trains.
Company details
- Travel Agency
- Business Services
- Flights Search Site
- Group Accommodation
- Train Ticket Agency
- Travel Aggregator
Written by the company
Perk is the intelligent platform for travel and spend. Perk’s powerful platform automates time-consuming tasks like travel bookings, expenses, and invoice processing. So your people can focus on real work, with real impact. Employees get simple, easy-to-use tools for everything from booking and managing travel to claiming expenses, processing invoices, and making payments. Finance teams get end-to-end control with customisable policies and permissions as well as full visibility into spend across the company with real time reporting across travel, expenses, invoices, and card payments. The result? Simpler, faster workflows that free up time for your teams to focus on real work, with real impact.
Contact info
Carrer de Pallars 108, 08018, Barcelona, Spain
- +442080685204
- info@perk.com
- travelperk.com
2.5
Poor
679 reviews
Replied to 40% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Travelperk is the best!
Travelperk is the best. The ease of use, it's incomparable!
13 May 2024
Unprompted review
Reply from Perk
Dear Reno,
Thank you very much for your positive review!
We look forward to assisting you during your next trips. Thank you again and wishing you safe travels! 🌍✈️
Warm regards,
Mar
TravelPerk has been an amazing travel…
TravelPerk has been an amazing travel tool for our company. It's easy to use and the travel rates are great!
11 April 2024
Unprompted review
Finally a product that works for our small team
TravelPerk has served me and my organization better than other competitors that we've tried. I love that the platform is easy to navigate, and customer service is excellent. My only critique is that it sometimes seems like we're not seeing all the options that we would see if we went directly to the airlines. However, it has not impeded our ability to get itineraries as prices that work for us.
26 May 2024
Unprompted review
Reply from Perk
Dear Kymberlie,
Thank you for taking the time to share your fantastic review of TravelPerk! We're glad to hear that you like our customer service.
We're constantly working to improve our platform, and your suggestion regarding the available options has been noted down. If you have any more thoughts or suggestions, please feel free to share. We're here to make your travel experience as seamless and enjoyable as possible.
Wishing you safe travels, and we look forward to assisting you again soon!
Warm regards,
Mar
Quite often I need help spontaneoulsly…
Quite often I need help spontaneoulsly and quick and the staff is always supportive and helpful.
7 June 2024
Unprompted review
Reply from Perk
Dear Susann,
Thank you very much for your positive review!
We look forward to assisting you during your next trips. Thank you again and wishing you safe travels!
Warm regards,
Mar
Great app and customer service but some train connections missing
I love TravelPerk and how easy it is to book and the customer service is great. Normally the booking process is easy, however sometimes I find difficulties showing all the train connections. E.g. if I use another app like the DB app, I can see more connections.
6 June 2024
Unprompted review
Reply from Perk
Dear Petro,
Thank you for taking the time to share your fantastic review of TravelPerk! We're glad to hear that you like our customer service.
We're constantly working to improve our platform, and your suggestion regarding train connections has been noted down. If you have any more thoughts or suggestions, please feel free to share. We're here to make your travel experience as seamless and enjoyable as possible.
Wishing you safe travels, and we look forward to assisting you again soon!
Warm regards,
Mar
Easy to Book Air Ticket from Pakistan
I had very good experience with Travel Perk, I booked my ticket and hotel from Lahore, Pakistan to Stuttgart, Germany. The app has easy to navigate system. I think I love that
11 June 2023
Unprompted review
Reply from Perk
Dear Usman,
Thank you for taking the time to share your feedback! We're happy to hear that you liked our app. Thank you again, and we look forward to assisting you with your future travels.
Warm regards,
Mar
Above and Beyond
The staff go above and beyond to ensure bookings and special requests are followed through. Great service!
22 February 2024
Unprompted review
Reply from Perk
Dear Rebecca,
Thank you very much for your positive review!
We look forward to assisting you during your next trips. Thank you again and wishing you safe travels!
Warm regards,
Mar
Super easy & quick to use
Super easy to navigate the selections required & got to the submittal process really quickly. More than happy to recommend using TravelPerk website
11 May 2024
Unprompted review
Reply from Perk
Dear Mike,
Thank you for taking the time to share your feedback! We're happy to hear that you are happy with our services. Thank you again, and we look forward to assisting you with your future travels. 🌍✈️
Warm regards,
Mar
Upgrading seat
I reached out to upgrade my seat and was having issues doing it myself. Not sure why I was not able to do anything once ticket was issued compared to my colleagues on same flight. The attendant tried his best but it had to go through approval process. It would so much easier if I could have provided credit card and processed upgrade myself.
28 April 2024
Unprompted review
Quick and Easy
I used Travel Perk to expense a trip that I made with my job. The platform is very easy to use and user friendly so it's quite immediate to understand which steps to take in order to book the ticket and expense it.
23 April 2024
Unprompted review
Reply from Perk
Dear Giulia,
Thank you for taking the time to share your feedback! We're happy to hear that you find our platform easy to use. Thank you again, and we look forward to assisting you with your future travels.
Warm regards,
Mar
One-Stop for all of your Corporate Travel needs
Having all of my travel needs in one place is amazing. I really enjoy that aspect of it. Customer service is always great. My only complaint is the third party vendors TravelPerk uses, they are not the best.
11 June 2024
Unprompted review
Reply from Perk
Dear Samantha,
Thank you so much for sharing your feedback with us! We're happy to hear that our service is convenient for you.
We appreciate your feedback regarding the third party vendors. We will certainly take your feedback into consideration as we work to enhance our services.
Thank you for choosing us, and we look forward to assisting you during your next trips.
Warm regards,
Mar
Personal touch
With internet based systems there are occasional problems arising that cannot be solved without a personal intervention. TravelPerk works great here. They either respond immediately or call back in a very short time. The staff shows great understanding and provide help when needed.
7 March 2024
Unprompted review
Reply from Perk
Dear Neven,
Thank you for taking the time to share your feedback! We're happy to hear that you liked our customer service. Thank you again, and we look forward to assisting you with your future travels.
Warm regards,
Mar
Great Support Team
I always use the TravelPerk to book a hotel or buy a train ticket.
It's really user-friendly and there is a great support team that does their best to help you and solve your problem, and they also update you about the latest changes as soon as possible.
11 June 2024
Unprompted review
Reply from Perk
Dear Mohsen,
Thank you very much for your positive review!
We look forward to assisting you during your next trips. Thank you again and wishing you safe travels!🌍✈️
Warm regards,
Mar
Travel Perk has been a great fit for…
Travel Perk has been a great fit for our company
4 June 2024
Unprompted review
Reply from Perk
Dear Lauren,
Thank you very much for your positive review!
We look forward to assisting you during your next trips. Thank you again and wishing you safe travels!
Warm regards,
Mar
Would recommend
I work with them through my company. Always a good experience and always quick at responding.
1 November 2023
Unprompted review
I was charged one week in advance for a…
I was charged one week in advance for a hotel room that was not available. The hotel said they advised the 3rd party booking service. Travelperk doesn't even do the booking, they contract that out to another service. Is this why their hotel rates are not very competitive?
22 May 2024
Unprompted review
Reply from Perk
Dear John,
We sincerely apologize for the inconvenience you experienced during your recent booking. It is our standard procedure to require payment for the hotel in advance when a booking is made. We understand the frustration this situation has caused and take full responsibility for the misunderstanding that led to the involuntary cancellation of your reservation without prior notice.
We regret the confusion and are pleased to inform you that we have refunded the payment for the canceled hotel. Our customer care team has also assisted in making a new booking for you efficiently to ensure your travel plans proceed smoothly.
Our standard process involves booking through trusted providers to ensure reliability and quality service. We acknowledge that, in this instance, a miscommunication occurred, and we deeply regret the error. We appreciate your feedback and will use your experience to improve our processes and prevent such issues in the future.
Regarding pricing, we collaborate with trusted providers to offer a broad range of options and remain committed to providing competitive pricing for all our bookings. Your satisfaction is our priority, and we strive to ensure that our services meet your expectations.
Thank you for your understanding and patience. We value your business and look forward to serving you better in the future.
Warm regards,
Mar
Great work by Support Team!
When I had to change my flight dates due to an issue with the airline, TravelPerk support helped me well. They were proactive and it made my job a lot easier!
Kudos to the agents who helped me.
One thing to note is that my hotel stays aren't accruing points in the Hotel's loyalty programs. I think you need to look at that. This is for IHG as my last 2 stays did not give me any points.
18 December 2023
Unprompted review
Reply from Perk
Dear Abhishek,
Thank you so much for sharing your feedback with us! We're glad to hear about your positive experience with TravelPerk.
We appreciate your feedback regarding accruing points in the hotel's loyalty programs. We will certainly take your feedback into consideration as we work to enhance our services.
Thank you for choosing us, and we look forward to assisting you during your next trips.
Warm regards,
Mar
easy peasy
TravelPerk has made our company travel easy to manage as we have grown to multiple states. Our users find it much easier than booking their own travel and needing to wait for reimbursement.
10 June 2024
Unprompted review
Reply from Perk
Dear Jacki,
Thank you very much for your positive review!
We look forward to assisting you during your next trips. Thank you again and wishing you safe travels!
Warm regards,
Mar
Reply from Perk
Dear Robyne,
Thank you very much for your positive review!
We look forward to assisting you during your next trips. Thank you again and wishing you safe travels!
Warm regards,
Mar
great portal
great portal, easy to use, where you can find any information to book a trip from a to z
22 May 2024
Unprompted review
Reply from Perk
Dear Alessandra,
Thank you very much for your positive review!
We look forward to assisting you during your next trips. Thank you again and wishing you safe travels!
Warm regards,
Mar
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